1|Page
EPIC TRAINING PREP EXAM WITH
ANSWERS GUARANTEED PASS
What makes up the Serve for Better model?
......answer.....Empathy, Quality, Experience,
Completeness
What is the purpose of EMTALA? ......answer.....To
ensure that patients who either present for treatment
in the emergency room or in active labor are treated
regardless of their ability to pay for the service.
,2|Page
At what age does a patient become their own
Guarantor?
......answer.....18
From the list below, select the appropriate forms of
primary photo ID (Select ALL that that apply).
a. Driver's License
b. Passport
c. Work ID
d. MIlitary ID
e. State ID ......answer.....a. Driver's License
b. Passport
d. Military ID
e. State ID
,3|Page
Which one of the following is responsible for any
balance NOT covered by insurance?
a. Patient
b. Subscriber
c. Guarantor
d. Member ......answer.....C. Guarantor
What is the correct Occurrence code to use when
registering a WC encounter?
a. OC 11
b. OC 06
c. OC 03
, 4|Page
d. OC 04 ......answer.....d. OC 04
What is the OC for an auto accident that occurred in
an at-fault state? ......answer.....c. OC 01
_______ is associated with patient privacy and the
electronic submission of claims.
......answer.....HIPAA
True or False: Two patients can be linked to the
same guarantor account. ......answer.....TRUE
True or False: You can use the Temporary Address
tab to make sure a patient's bills are sent to an
address other than their home address.
......answer.....FALSE
EPIC TRAINING PREP EXAM WITH
ANSWERS GUARANTEED PASS
What makes up the Serve for Better model?
......answer.....Empathy, Quality, Experience,
Completeness
What is the purpose of EMTALA? ......answer.....To
ensure that patients who either present for treatment
in the emergency room or in active labor are treated
regardless of their ability to pay for the service.
,2|Page
At what age does a patient become their own
Guarantor?
......answer.....18
From the list below, select the appropriate forms of
primary photo ID (Select ALL that that apply).
a. Driver's License
b. Passport
c. Work ID
d. MIlitary ID
e. State ID ......answer.....a. Driver's License
b. Passport
d. Military ID
e. State ID
,3|Page
Which one of the following is responsible for any
balance NOT covered by insurance?
a. Patient
b. Subscriber
c. Guarantor
d. Member ......answer.....C. Guarantor
What is the correct Occurrence code to use when
registering a WC encounter?
a. OC 11
b. OC 06
c. OC 03
, 4|Page
d. OC 04 ......answer.....d. OC 04
What is the OC for an auto accident that occurred in
an at-fault state? ......answer.....c. OC 01
_______ is associated with patient privacy and the
electronic submission of claims.
......answer.....HIPAA
True or False: Two patients can be linked to the
same guarantor account. ......answer.....TRUE
True or False: You can use the Temporary Address
tab to make sure a patient's bills are sent to an
address other than their home address.
......answer.....FALSE
