D072 WGU Assessment Study Guide
D072 WGU Assessment Study Guide 2026
Latest Updated Questions With Answers
Success Guide.
What is true about emotional intelligence in the workplace?
-
Correct Answer -Importance EI Varies by situation and job
position
A supervisor conducts a 90 day evaluation with a new
employee. Its recommended that the new employee take
more initiative to complete tasks and to persevere, even
on the most challenging days. -
Correct Answer -Motivation
A manager recently decides to get employees involved in
a new corporate social responsibility (CSR) initiative to
show that the company is dedicated to making a
difference in the local community. Which activity
demonstrates an appropriate way to meet this goal? -
Correct Answer -Initiate a community technology recycling
program for old computers
A production manager is told that a supplier of one of their
key products has declared bankruptcy and cannot supply
the necessary material. The production manager calls
other suppliers to see if they have the necessary material
to continue manufacturing these products. Which
managerial core role is being used? -
Correct Answer -Decisional
Which organizational culture is best suited for an
individual who is high in conscientiousness? -
Correct Answer -Hierarchy
1
,D072 WGU Assessment Study Guide
Which result occurs when there is a person-culture
misalignment? -
Correct Answer -Attrition
Which communication channel contains an item like an
organization's newsletter? -
Correct Answer -Leanest
How can a speaker overcome issues pertaining to
semantics to ensure effective communication? -
Correct Answer -Be direct and clearly state what is
intended
Which characteristics are seen in employees who use an
assertive communication style? -
Correct Answer -Calm and relaxed posture
How can a manager exhibit supportive communication? -
Correct Answer -Use descriptive language
During a meeting to decide the venue for the annual office
picnic, a manager says that the location is fine for the
event but adds that others will likely be opposed to the
choice. Which style of communication is being used by
this manager? -
Correct Answer -Passive-aggressive
Team Member A shares their perspective of a recent
project, and Team Member B suggests that there might be
a better way to approach the same objective. Team
Member A responds by saying, "Well, that's fine with me,
but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A
using for this response? -
Correct Answer -Passive-aggressive
2
, D072 WGU Assessment Study Guide
Which competency is the basis for developing effective
business relationships, including teamwork, empathy, and
trust? -
Correct Answer -Emotional intelligence
A leader with high emotional intelligence is looking to
capitalize on this trait while working with social media.
How would the leader do so? -
Correct Answer -Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral
identity? -
Correct Answer -They are more considerate of others'
feelings and viewpoints.
What are characteristics of someone who is Machiavellian
in nature? -
Correct Answer -Lower emotional intelligence and higher
emotional detachment
A supervisor conducts a 90-day evaluation with a new
employee. It is recommended that the new employee take
more initiative to complete tasks and to persevere, even
on the most challenging days.
Which technique is the new employee being encouraged
to display? -
Correct Answer -Motivation
A team member wants to start implementing meditation to
reprogram unconscious behavior. The goal is to learn to
listen first and speak second. Which time period after
beginning this approach will be the most challenging for
this team member? -
Correct Answer -1-21 days
3
D072 WGU Assessment Study Guide 2026
Latest Updated Questions With Answers
Success Guide.
What is true about emotional intelligence in the workplace?
-
Correct Answer -Importance EI Varies by situation and job
position
A supervisor conducts a 90 day evaluation with a new
employee. Its recommended that the new employee take
more initiative to complete tasks and to persevere, even
on the most challenging days. -
Correct Answer -Motivation
A manager recently decides to get employees involved in
a new corporate social responsibility (CSR) initiative to
show that the company is dedicated to making a
difference in the local community. Which activity
demonstrates an appropriate way to meet this goal? -
Correct Answer -Initiate a community technology recycling
program for old computers
A production manager is told that a supplier of one of their
key products has declared bankruptcy and cannot supply
the necessary material. The production manager calls
other suppliers to see if they have the necessary material
to continue manufacturing these products. Which
managerial core role is being used? -
Correct Answer -Decisional
Which organizational culture is best suited for an
individual who is high in conscientiousness? -
Correct Answer -Hierarchy
1
,D072 WGU Assessment Study Guide
Which result occurs when there is a person-culture
misalignment? -
Correct Answer -Attrition
Which communication channel contains an item like an
organization's newsletter? -
Correct Answer -Leanest
How can a speaker overcome issues pertaining to
semantics to ensure effective communication? -
Correct Answer -Be direct and clearly state what is
intended
Which characteristics are seen in employees who use an
assertive communication style? -
Correct Answer -Calm and relaxed posture
How can a manager exhibit supportive communication? -
Correct Answer -Use descriptive language
During a meeting to decide the venue for the annual office
picnic, a manager says that the location is fine for the
event but adds that others will likely be opposed to the
choice. Which style of communication is being used by
this manager? -
Correct Answer -Passive-aggressive
Team Member A shares their perspective of a recent
project, and Team Member B suggests that there might be
a better way to approach the same objective. Team
Member A responds by saying, "Well, that's fine with me,
but don't be surprised if other people are upset by your
opinion." Which communication style is Team Member A
using for this response? -
Correct Answer -Passive-aggressive
2
, D072 WGU Assessment Study Guide
Which competency is the basis for developing effective
business relationships, including teamwork, empathy, and
trust? -
Correct Answer -Emotional intelligence
A leader with high emotional intelligence is looking to
capitalize on this trait while working with social media.
How would the leader do so? -
Correct Answer -Use social media as a tool to connect
multiple stakeholders
What is a characteristic of people with strong moral
identity? -
Correct Answer -They are more considerate of others'
feelings and viewpoints.
What are characteristics of someone who is Machiavellian
in nature? -
Correct Answer -Lower emotional intelligence and higher
emotional detachment
A supervisor conducts a 90-day evaluation with a new
employee. It is recommended that the new employee take
more initiative to complete tasks and to persevere, even
on the most challenging days.
Which technique is the new employee being encouraged
to display? -
Correct Answer -Motivation
A team member wants to start implementing meditation to
reprogram unconscious behavior. The goal is to learn to
listen first and speak second. Which time period after
beginning this approach will be the most challenging for
this team member? -
Correct Answer -1-21 days
3
