NU131
NU 131 Exam 2 Study Questions and Answers 2026
Communication
And interaction between two or more people
what is the communication process?
message sender method receiver an feedback
message
Expression or thought
sender
a person who transmits a message
method
The way the message was sent
receiver
interprets message
One-way communication
Send her controls the situation by telling the receiver what to do
Two-way communication
there is feedback or discussion
verbal communication
expressed in words
nonverbal communication
physical appearance, facial expression, just yours, I contact, tone of voice, touch,
and silence
Re-stating
NU131
, NU131
Repeating in a slightly different way
Clarifying
The process of making sure you have understood the meaning of what was said
Reflecting
Repeating in your own words what you think was said.
Summarizing
Retelling the main ideas of a text in your own words.
Minimal encouraging
sounds or words that encourage the sender to continue with the message
Remaining silent
can encourage the sender to continue
Validating
Asking questions related to the original statement
why
Another way of saying no
false reassurance
what you say in your reassurance may not be true
probing
pushing for more information than is necessary
belittling
make (someone or something) seem unimportant, insulting
giving advice
Telling the receiver what to do
NU131
NU 131 Exam 2 Study Questions and Answers 2026
Communication
And interaction between two or more people
what is the communication process?
message sender method receiver an feedback
message
Expression or thought
sender
a person who transmits a message
method
The way the message was sent
receiver
interprets message
One-way communication
Send her controls the situation by telling the receiver what to do
Two-way communication
there is feedback or discussion
verbal communication
expressed in words
nonverbal communication
physical appearance, facial expression, just yours, I contact, tone of voice, touch,
and silence
Re-stating
NU131
, NU131
Repeating in a slightly different way
Clarifying
The process of making sure you have understood the meaning of what was said
Reflecting
Repeating in your own words what you think was said.
Summarizing
Retelling the main ideas of a text in your own words.
Minimal encouraging
sounds or words that encourage the sender to continue with the message
Remaining silent
can encourage the sender to continue
Validating
Asking questions related to the original statement
why
Another way of saying no
false reassurance
what you say in your reassurance may not be true
probing
pushing for more information than is necessary
belittling
make (someone or something) seem unimportant, insulting
giving advice
Telling the receiver what to do
NU131
