Unit 1: BSA Exam with 100% Correct
Solutions
What is Obm? - ANS-The study concerned with the performance of people at work -
based in the science of behavior analysis.
What is performance management? - ANS-Identifying and manipulating the
antecedents and consequences directly associated with targeted behaviors.
What is Behavioral systems analysis? - ANS-Recognizing an organization as an
adaptive system and ensuring there is a comprehensive performance management
system in place to adapt to changes at all levels.
Define each of the components of Behavioral Systems Analysis. - ANS-Behavioral:
involving, relating to, or emphasizing behavior.
System: a group of interrelated, or interdependent elements forming a complex whole.
Analysis: the separation of something into parts as to examine them and see how they
fit together.
Why do we focus on accomplishments first in BSA? - ANS-Focus on
accomplishments/outcomes/results first because that is what drives value in an
organization.
What does BSA pull from ABA? - ANS-Prediction and control of socially important
behaviors. Manipulation of antecedents and consequences to elicit target behavior in
the workplace.
What does BSA pull from general systems theory? - ANS-Understand organizational
systems by examining:
Relationships between functions in a system
Relationships between the system and the external environment
Why shouldn't you ignore functional interfaces, processes, and organizational
variables? - ANS-1: there is little a performer can do if a system is bad.
2: if you pit a good performer against a bad system, the system will win almost every
time.
, According to Rummler & Brache, what is it that most managers don't understand in
sufficient detail? - ANS-Most don't understand how their businesses get products
developed, made, sold, and distributed
Describe the vertical view of an organization? - ANS-The vertical view of an
organization shows the hierarchy or reporting structure.
Shows various functional areas of the org as separate structures.
Leads to functional allocation of resources, often putting one function against the
another in a bid for limited resources.
Leads to managing silos.
Describe the horizontal view of an organization. - ANS-Shows customer, workflows, and
product.
Shows various functional areas as suppliers/customers to the other functional areas.
Leads to product/customer and process based allocation of resources.
Leads to cross-functional management and cooperation.
Where to the greatest opportunities for performance improvement lie? - ANS-The
greatest opportunities for performance improvement lie in the functional interfaces ( or
white space ) in an organization.
Briefly explain the six fundamental laws of organization systems. - ANS-1.
Understanding performance requires documenting the inputs, processes, outputs, and
customers that constitute the business.
2. Organization systems adapt or die.
3. When one part of a system optimizes the organization often suboptimizes.
4. Pulling any lever in the system will have an effect on the other parts of the system.
5. An organization behaves as a system regardless of whether it is being managed as a
system.
6. If you pit a good performer against a bad system, the system will win almost every
time.
What is one of the most important Steps and analyzing improving the night performance
variables? - ANS-Arguably, one of the most important steps in analyzing improving the
Solutions
What is Obm? - ANS-The study concerned with the performance of people at work -
based in the science of behavior analysis.
What is performance management? - ANS-Identifying and manipulating the
antecedents and consequences directly associated with targeted behaviors.
What is Behavioral systems analysis? - ANS-Recognizing an organization as an
adaptive system and ensuring there is a comprehensive performance management
system in place to adapt to changes at all levels.
Define each of the components of Behavioral Systems Analysis. - ANS-Behavioral:
involving, relating to, or emphasizing behavior.
System: a group of interrelated, or interdependent elements forming a complex whole.
Analysis: the separation of something into parts as to examine them and see how they
fit together.
Why do we focus on accomplishments first in BSA? - ANS-Focus on
accomplishments/outcomes/results first because that is what drives value in an
organization.
What does BSA pull from ABA? - ANS-Prediction and control of socially important
behaviors. Manipulation of antecedents and consequences to elicit target behavior in
the workplace.
What does BSA pull from general systems theory? - ANS-Understand organizational
systems by examining:
Relationships between functions in a system
Relationships between the system and the external environment
Why shouldn't you ignore functional interfaces, processes, and organizational
variables? - ANS-1: there is little a performer can do if a system is bad.
2: if you pit a good performer against a bad system, the system will win almost every
time.
, According to Rummler & Brache, what is it that most managers don't understand in
sufficient detail? - ANS-Most don't understand how their businesses get products
developed, made, sold, and distributed
Describe the vertical view of an organization? - ANS-The vertical view of an
organization shows the hierarchy or reporting structure.
Shows various functional areas of the org as separate structures.
Leads to functional allocation of resources, often putting one function against the
another in a bid for limited resources.
Leads to managing silos.
Describe the horizontal view of an organization. - ANS-Shows customer, workflows, and
product.
Shows various functional areas as suppliers/customers to the other functional areas.
Leads to product/customer and process based allocation of resources.
Leads to cross-functional management and cooperation.
Where to the greatest opportunities for performance improvement lie? - ANS-The
greatest opportunities for performance improvement lie in the functional interfaces ( or
white space ) in an organization.
Briefly explain the six fundamental laws of organization systems. - ANS-1.
Understanding performance requires documenting the inputs, processes, outputs, and
customers that constitute the business.
2. Organization systems adapt or die.
3. When one part of a system optimizes the organization often suboptimizes.
4. Pulling any lever in the system will have an effect on the other parts of the system.
5. An organization behaves as a system regardless of whether it is being managed as a
system.
6. If you pit a good performer against a bad system, the system will win almost every
time.
What is one of the most important Steps and analyzing improving the night performance
variables? - ANS-Arguably, one of the most important steps in analyzing improving the
