CX Certification || Faultless Answers 100%.
When did the term CX enter the lexicon? correct answers Around 2010
What are the four main avenues that Qualtrics sees its customers translating CX into financial
impact? correct answers Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of
Acquisition
What are the three types of CX programs? correct answers Strategic, transactional, and digital
Name four common CX metrics correct answers Net Promoter Score®
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac? correct answers Command - S
You were using Edit Multiple, but after you collected a few responses you noticed it was gone.
Why did this happen? correct answers You began collecting actual responses
The Preview Survey button at the top of the Survey module launches a new window that displays
an interactive preview of your survey. Which of the following statements are true about the
preview survey process? Mark all that apply. correct answers You can place a bookmark in order
to return to the same spot and by ignore validation you can skip answer validation in Qualtrics
questions
A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed
out in the Project Actions dropdown on the Projects page. Why is this happening? correct
answers Your colleague didn't enable edit project when they shared it
, Which question type below would be most suitable for you to display a set of instructions, an
introduction, or a static consent form in your survey? correct answers Descriptive Text
Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an
Excel spreadsheet or another application that formats CSV files. correct answers Drill Down
Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty
metric? correct answers NPS
What is the best way to import questions from one of your own previously created surveys?
correct answers Choose import question from My Surveys
True or False: To insert a pre-made demographics or satisfaction scale question from the
Qualtrics Library, choose Import Questions From, then Select Qualtrics Library, followed by
Survey Library. correct answers True
Which of the question types would work most appropriately for a Likert Scale? correct answers
Matrix
What are Automatic Choices? correct answers Choices that automatically populate based on the
question you are asking and the choices you begin inputting
True or False: Once I have deleted a question, it can never be restored. correct answers False
When will it be advisable and/or possible to use Display Logic? Select all that apply. correct
answers Use display logic when you have multiple options to consider and when you have a
previous condition that comes before the current question.
Pick the three statements in this list that are accurate regarding the Duplicating feature. correct
answers 1. Duplicated blocks only leave one set up questions in your data set. 2. Duplicating a
block is done by clicking duplicate in the survey flow. 3. Duplicating blocks are not editable.
When did the term CX enter the lexicon? correct answers Around 2010
What are the four main avenues that Qualtrics sees its customers translating CX into financial
impact? correct answers Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of
Acquisition
What are the three types of CX programs? correct answers Strategic, transactional, and digital
Name four common CX metrics correct answers Net Promoter Score®
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac? correct answers Command - S
You were using Edit Multiple, but after you collected a few responses you noticed it was gone.
Why did this happen? correct answers You began collecting actual responses
The Preview Survey button at the top of the Survey module launches a new window that displays
an interactive preview of your survey. Which of the following statements are true about the
preview survey process? Mark all that apply. correct answers You can place a bookmark in order
to return to the same spot and by ignore validation you can skip answer validation in Qualtrics
questions
A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed
out in the Project Actions dropdown on the Projects page. Why is this happening? correct
answers Your colleague didn't enable edit project when they shared it
, Which question type below would be most suitable for you to display a set of instructions, an
introduction, or a static consent form in your survey? correct answers Descriptive Text
Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an
Excel spreadsheet or another application that formats CSV files. correct answers Drill Down
Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty
metric? correct answers NPS
What is the best way to import questions from one of your own previously created surveys?
correct answers Choose import question from My Surveys
True or False: To insert a pre-made demographics or satisfaction scale question from the
Qualtrics Library, choose Import Questions From, then Select Qualtrics Library, followed by
Survey Library. correct answers True
Which of the question types would work most appropriately for a Likert Scale? correct answers
Matrix
What are Automatic Choices? correct answers Choices that automatically populate based on the
question you are asking and the choices you begin inputting
True or False: Once I have deleted a question, it can never be restored. correct answers False
When will it be advisable and/or possible to use Display Logic? Select all that apply. correct
answers Use display logic when you have multiple options to consider and when you have a
previous condition that comes before the current question.
Pick the three statements in this list that are accurate regarding the Duplicating feature. correct
answers 1. Duplicated blocks only leave one set up questions in your data set. 2. Duplicating a
block is done by clicking duplicate in the survey flow. 3. Duplicating blocks are not editable.
