First-line Manager correct answers Calvin Strine is the office manager of a local accounting firm.
His level in the management hierarchy is that of a(n):
Functional correct answers Patty Rohrer is the director of human resources at Pet Grooming, Inc.
She can best be described as a ___ manager.
Efficiency correct answers Stefan, a supermarket cashier, recently received an award for having
the highest scan rate among all cashiers. This is an example of organizational ___.
*** correct answers According to Mintzberg, when Amanda spends time training a subordinate,
she is performing which of the following roles?
Effectiveness correct answers The degree to which an organization achieves a stated goal refers
to:
Top Manager correct answers Sally is a vice president of administration at a large nonprofit
charity for animals. She most likely falls within which management level?
Controlling correct answers ___ is the management function concerned with monitoring
employees' activities, determining whether the organization is moving toward its goals, and
making corrections as necessary.
Liaison correct answers According to Mintzberg, which of the following is an interpersonal role?
He is responsible for the production of goods and services correct answers Which of the
following statements best describes Terrance's position as first-line manager?
Planning correct answers When senior managers at Gap, Inc decided to become the number one
service-quality clothing company in the world, they were engaging in the management of:
,Quants correct answers Which of the following refers to financial managers and others who base
their decisions on complex quantitative analysis, under the assumption that using advanced
mathematics and sophisticated computer technology can accurately predict how the market
works?
Improved efficiency
Improved communication and collaboration within and across firms
Strong, more authentic relationships between managers and employees
Knowledge sharing correct answers Which of the following is an advantage that social media
technology offers?
The behavioral sciences approach correct answers Organization development is one specific set
of management techniques based in:
Interdependent correct answers It is often difficult to make decisions about subsystems because
they are:
correct answers Which of the following is a major criticism of scientific management?
*** correct answers Which of the following has been called the father of African American
management?
Bureaucracy correct answers UPS is successful in the package delivery market. One important
reason for this success is the concept of:
Information Technology correct answers The most recent subfield of the quantitative perspective
is ___, which is often reflected in management information systems designed to provide relevant
information to managers in a timely and cost-efficient manner.
, Sociocultural correct answers When the Miami Herald launches a Spanish-language newspaper,
El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and
sports, it is responding to changes in the ___ dimension of the general environment.
Involvement correct answers Roadtec Tire Company has a corporate culture that emphasizes an
internal focus on the participation of employees and place high value on meeting the needs of
employees. The company is known for its caring, family-like atmosphere. Which type of
corporate culture does Roadtec possess?
Chrysler correct answers Which of the following would be considered a part of the task
environment of Ford Motor Company?
Advertising/public relations correct answers Which of the following is not a part of adapting the
organization to changes in the environment for coping with high environmental uncertainty?
Joint ventures are on the rise correct answers Which of the following statements regarding the
current external business environment is true?
Visible Artifacts correct answers Jefferson and Squire is an advertising firm that is viewed as
having a fast-paced and posh corporate culture. The company uses bold coloring with expensive
accents in all office decor. This exemplifies which level of corporate culture?
Internal; Stable correct answers The consistency culture uses a(n) ___ focus and a consistency
orientation for a ___ environment.
Employers correct answers All of the following are a part of an organization's task environment
except:
Sociocultural correct answers Which dimension of the general represents the demographic
characteristics, norms, customs, and values of the population within which the organization
operates?