ITM706 review questions || Top Grade Assured.
Which of the following is NOT a task?
A. Check insurance policy details
B. Insurance policy does not cover the damage
C. Calculate settlement amount
D. Determine if customer is liable for damage correct answers B
Which of the following is NOT an event?
A. Purchase order received
B. Claim withdrawn by customer
C. Notify settlement decision to customer
D. Payment delay expired correct answers C
Which of the following statements refer to a critical (core) process of a company?
A. Human resource management
B. Accounts payable
C. Order-to-cash
D. Customer relationship management correct answers C
• A water utility company provides drinking water to residents and businesses in a city of one
million inhabitants, as well wastewater treatment services to the city council. Which processes
are likely to be core processes of this company.
A. Bill-to-cash
, B. Procure-to-pay
C. Issue-to-resolution
D. Infrastructure inspection E. Debt collection correct answers A,C,D
• In a process-oriented organization, who is directly accountable for poor performance of a
process?
A. The process participants
B. The executive management team
C. The process owner
D. The process analyst
E. The BPM group correct answers C
If a task has two output arcs (also called flows), it is the same as if the task was followed by an:
1) XOR-split
2) XOR-join
3) AND-split
4) AND-join
5) OR-split
6) OR-join correct answers 3
If a task has two input arcs, it is the same as if the task was preceded by an:
1) XOR-split
2) XOR-join
3) AND-split
Which of the following is NOT a task?
A. Check insurance policy details
B. Insurance policy does not cover the damage
C. Calculate settlement amount
D. Determine if customer is liable for damage correct answers B
Which of the following is NOT an event?
A. Purchase order received
B. Claim withdrawn by customer
C. Notify settlement decision to customer
D. Payment delay expired correct answers C
Which of the following statements refer to a critical (core) process of a company?
A. Human resource management
B. Accounts payable
C. Order-to-cash
D. Customer relationship management correct answers C
• A water utility company provides drinking water to residents and businesses in a city of one
million inhabitants, as well wastewater treatment services to the city council. Which processes
are likely to be core processes of this company.
A. Bill-to-cash
, B. Procure-to-pay
C. Issue-to-resolution
D. Infrastructure inspection E. Debt collection correct answers A,C,D
• In a process-oriented organization, who is directly accountable for poor performance of a
process?
A. The process participants
B. The executive management team
C. The process owner
D. The process analyst
E. The BPM group correct answers C
If a task has two output arcs (also called flows), it is the same as if the task was followed by an:
1) XOR-split
2) XOR-join
3) AND-split
4) AND-join
5) OR-split
6) OR-join correct answers 3
If a task has two input arcs, it is the same as if the task was preceded by an:
1) XOR-split
2) XOR-join
3) AND-split
