Health Unit Coordinator CH 4: Patient Chart Management, HIPAA
Compliance, EMR/CPOE Operations, Telephone, Paging, and Intercom
Protocols, Critical Value Communication, Locators, Workstations on
Wheels (WOW), Vocera Wearable Devices, Pneumatic Tube and Fax
Systems, Robotics and Mechanized Hospital Couriers, Wireless
Communication, GPS Tracking, Biometrics, Assertive Communication,
Patient Confidentiality, and Technology-Enhanced Workflow in Acute
Care Settings Exam Questions Verified and Provided with Complete A+
Graded Rationales Latest Updated 2026
A locator is a device that is used to:
detect the location of nursing personnel, including health unit coordinators (HUCs).
A locator is a small tracking device that is worn by nursing personnel, including HUCs, so their
location may be detected on the interactive console display when necessary.
When the computer is not working because of malfunction or system upgrades, the HUC may
order tests and procedures by:
completing downtime requisitions.
Downtime requisitions (paper order forms) are used to process information when the computer
is not available for use.
, Telephone etiquette is an important feature of the hospital unit. What should you do to
communicate the professionalism and caring attitude of the nursing unit?
When you do not know the answer, tell the caller that someone who can assist him or her will
be located.
When you do not know the answer, notify the caller that someone will be located who can
assist him or her.
When one is taking a message for a co-worker, important pieces of information to record are:
date, time, caller, and return call number.
When you are taking messages over the telephone or in person, you should get all the
information needed by the person for whom the call is intended.
Before you place a call to a physician, an important thing to do is:
have everything that may be needed during the call, such as the patient's chart, the correct
phone number, and main points to discuss.
When you are asked to place a call to a doctor, to another department, or to someone outside
of the health care facility, plan the call.
A doctor's office uses voice mail at certain times. When you are calling in abnormal laboratory
results, which of these guidelines should you follow when leaving a voice-mail message?
Listen carefully to be certain that the correct phone number has been reached prior to leaving
critical patient information.
Compliance, EMR/CPOE Operations, Telephone, Paging, and Intercom
Protocols, Critical Value Communication, Locators, Workstations on
Wheels (WOW), Vocera Wearable Devices, Pneumatic Tube and Fax
Systems, Robotics and Mechanized Hospital Couriers, Wireless
Communication, GPS Tracking, Biometrics, Assertive Communication,
Patient Confidentiality, and Technology-Enhanced Workflow in Acute
Care Settings Exam Questions Verified and Provided with Complete A+
Graded Rationales Latest Updated 2026
A locator is a device that is used to:
detect the location of nursing personnel, including health unit coordinators (HUCs).
A locator is a small tracking device that is worn by nursing personnel, including HUCs, so their
location may be detected on the interactive console display when necessary.
When the computer is not working because of malfunction or system upgrades, the HUC may
order tests and procedures by:
completing downtime requisitions.
Downtime requisitions (paper order forms) are used to process information when the computer
is not available for use.
, Telephone etiquette is an important feature of the hospital unit. What should you do to
communicate the professionalism and caring attitude of the nursing unit?
When you do not know the answer, tell the caller that someone who can assist him or her will
be located.
When you do not know the answer, notify the caller that someone will be located who can
assist him or her.
When one is taking a message for a co-worker, important pieces of information to record are:
date, time, caller, and return call number.
When you are taking messages over the telephone or in person, you should get all the
information needed by the person for whom the call is intended.
Before you place a call to a physician, an important thing to do is:
have everything that may be needed during the call, such as the patient's chart, the correct
phone number, and main points to discuss.
When you are asked to place a call to a doctor, to another department, or to someone outside
of the health care facility, plan the call.
A doctor's office uses voice mail at certain times. When you are calling in abnormal laboratory
results, which of these guidelines should you follow when leaving a voice-mail message?
Listen carefully to be certain that the correct phone number has been reached prior to leaving
critical patient information.
