NUR 168 Exam 1 Questions With Complete
Solutions
Communication
Process |of |exchanging |information |and |generating |and |transmitting |meanings |between |two |or |
more |people.
Also |assists |in |meeting |our |psychological |needs |of |love, |belonging, |and |self-esteem.
David |K |Berlo |communications
Communication |process |is |initiated |based |on |stimulus, |in |this |case, |the |pt |need |that |must |be |
addressed.
The |sender |or |source |(encoder) |of |the |messages |is |a |person |or |group |who |initiates |or |begins |
the |communication |process.
Message
Actual |communication |product |from |source.
(speech, |interview, |conversation, |chart, |gesture, |memorandum, |or |nursing |note)
Channel
Communication |is |the |medium |the |sender |has |selected |to |send |the |message.
,Auditory- |spoken |words |and |cues.
Visual- |sight, |observations, |and |perception.
Kinesthetic- |touch
Feedback
conformation |of |the |messages |provides |that |the |receiver |has |understood |the |intended |
message.
Noise
Factors |that |distort |the |quality |of |a |message |can |interfere |with |communication |at |any |point |in |
the |process.
Verbal |communication
Exchange |of |information |using |words, |including |both |the |spoken |and |written |word.
Depends |on |language |or |a |prescribed |way |of |using |words |so |that |people |can |share |
information |effectively.
Language |reveals |aspects |of |the |person's |intellectual |development, |educational |level, |and |
geographic |and |cultural |origin.
Nonverbal |communication
,The |transmission |of |information |without |the |use |of |words.
Includes |facial |expressions, |eye |contact, |space, |time, |boundaries, |and |body |movements.
Often |helps |to |understand |subtle |and |hidden |meanings |in |what |the |patients |or |others |are |
saying |verbally.
Information |exchange
When |verbal |and |nonverbal |communication |do |not |match, |nonverbal |communication |often |
conveys |the |speaker's |actual |meaning.
Touch
A |very |personal |behavior |and |means |different |things |to |different |people.
Familial, |regional, |class, |and |cultural |influences |largely |shape |tactile |experiences.
Viewed |as |the |most |effective |nonverbal |ways |to |express |feelings |of |comfort, |love, |affection, |
security, |anger, |frustration, |aggression, |excitement, |and |many |others.
Eye |contact
In |many |cultures, |eye |contact |suggests |respect |and |willingness |to |listen |and |to |keep |
communication.
Some |view |eye |contact |as |nonverbal |communication |that |reveals |a |person's |true |nature.
, Nome |native |american |and |asian |cultures |view |eye |contact |as |an |invasion |of |a |person's |
privacy |or |as |confrontational.
In |other |cultures, |people |are |taught |to |avoid |eye |contact, |or |out |of |respect, |to |not |make |eye |
contact |with |a |superior.
Electronic |communication
The |challenges |of |using |social |media |include |protecting |patient |privacy |and |confidentiality |and
|preventing |unintended |consequences |for |the |employer |or |the |nurse.
Social |media
Web-based |technologies |that |allow |users |to |create, |share, |and |participate |in |dialogue |in |
virtual |communities |and |networks.
Concerns |about |social |media |occur |when |nurses |inadvertently |reveal |information |about |
patients |that |comprise |the |patients' |privacy. |Nurses |must |adhere |to |HIPAA |and |are |
accountable |for |their |use |of |social |media |and |can |be |reported |to |a |regulatory |authority |for |an |
allegation |of |inappropriate |use |of |social |media.
ANA |& |NCSBN
Issued |guidelines |for |RNs |regarding |use |of |social |media.
Agree |that |professional |boundaries |must |be |followed |in |the |social |media |environment.
Solutions
Communication
Process |of |exchanging |information |and |generating |and |transmitting |meanings |between |two |or |
more |people.
Also |assists |in |meeting |our |psychological |needs |of |love, |belonging, |and |self-esteem.
David |K |Berlo |communications
Communication |process |is |initiated |based |on |stimulus, |in |this |case, |the |pt |need |that |must |be |
addressed.
The |sender |or |source |(encoder) |of |the |messages |is |a |person |or |group |who |initiates |or |begins |
the |communication |process.
Message
Actual |communication |product |from |source.
(speech, |interview, |conversation, |chart, |gesture, |memorandum, |or |nursing |note)
Channel
Communication |is |the |medium |the |sender |has |selected |to |send |the |message.
,Auditory- |spoken |words |and |cues.
Visual- |sight, |observations, |and |perception.
Kinesthetic- |touch
Feedback
conformation |of |the |messages |provides |that |the |receiver |has |understood |the |intended |
message.
Noise
Factors |that |distort |the |quality |of |a |message |can |interfere |with |communication |at |any |point |in |
the |process.
Verbal |communication
Exchange |of |information |using |words, |including |both |the |spoken |and |written |word.
Depends |on |language |or |a |prescribed |way |of |using |words |so |that |people |can |share |
information |effectively.
Language |reveals |aspects |of |the |person's |intellectual |development, |educational |level, |and |
geographic |and |cultural |origin.
Nonverbal |communication
,The |transmission |of |information |without |the |use |of |words.
Includes |facial |expressions, |eye |contact, |space, |time, |boundaries, |and |body |movements.
Often |helps |to |understand |subtle |and |hidden |meanings |in |what |the |patients |or |others |are |
saying |verbally.
Information |exchange
When |verbal |and |nonverbal |communication |do |not |match, |nonverbal |communication |often |
conveys |the |speaker's |actual |meaning.
Touch
A |very |personal |behavior |and |means |different |things |to |different |people.
Familial, |regional, |class, |and |cultural |influences |largely |shape |tactile |experiences.
Viewed |as |the |most |effective |nonverbal |ways |to |express |feelings |of |comfort, |love, |affection, |
security, |anger, |frustration, |aggression, |excitement, |and |many |others.
Eye |contact
In |many |cultures, |eye |contact |suggests |respect |and |willingness |to |listen |and |to |keep |
communication.
Some |view |eye |contact |as |nonverbal |communication |that |reveals |a |person's |true |nature.
, Nome |native |american |and |asian |cultures |view |eye |contact |as |an |invasion |of |a |person's |
privacy |or |as |confrontational.
In |other |cultures, |people |are |taught |to |avoid |eye |contact, |or |out |of |respect, |to |not |make |eye |
contact |with |a |superior.
Electronic |communication
The |challenges |of |using |social |media |include |protecting |patient |privacy |and |confidentiality |and
|preventing |unintended |consequences |for |the |employer |or |the |nurse.
Social |media
Web-based |technologies |that |allow |users |to |create, |share, |and |participate |in |dialogue |in |
virtual |communities |and |networks.
Concerns |about |social |media |occur |when |nurses |inadvertently |reveal |information |about |
patients |that |comprise |the |patients' |privacy. |Nurses |must |adhere |to |HIPAA |and |are |
accountable |for |their |use |of |social |media |and |can |be |reported |to |a |regulatory |authority |for |an |
allegation |of |inappropriate |use |of |social |media.
ANA |& |NCSBN
Issued |guidelines |for |RNs |regarding |use |of |social |media.
Agree |that |professional |boundaries |must |be |followed |in |the |social |media |environment.
