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Technicians should not decide they will be able to restore a damaged item until they have
__________ the item and communicated with the customer ✔Correct Answer-pretest
The restoration company works for the property owner, who is the primary customer. A secondary
customer is the __________ __________ when the property owner is an __________ ✔Correct
Answer-insurance carrier, insured
Smoke and soot particles are visual by-products of __________ __________. ✔Correct Answer-
incomplete combustion
Heat, fuel, and oxygen are the key elements required for __________. ✔Correct Answer-
combustions
The particle size range of combustion smoke particles is _____, ______ microns. ✔Correct
Answer-.1 , 4
The general categories into which all smoke residues may be places are PAH (Polycyclic Aromatic
Hydrocarbons) and __________. ✔Correct Answer-sout
Both PAH and soot particles have been reported to be ___________ to humans. ✔Correct Answer-
carcinogenic
A very difficult smoke odor for technicians to overcome is the __________ __________ odor, also
called "psychological" odor. ✔Correct Answer-heightened awareness
To remove high levels of protein odor from surfaces, ______ __________ is usually required for
cleaning protein residues. ✔Correct Answer-wet cleaning
When burned, this material will provide a thick, heavy black smeary residue. ✔Correct Answer-
Synthetic
Factors to consider in determining the degree of smoke contamination throughout a structure are
the air _______ and ________ generated during combustion. ✔Correct Answer-pressure,
temperature
The severity of soot contamination increases with a ________ of oxygen and decreases when a
_________ _______ of oxygen is present during the fire. ✔Correct Answer-lack, greater quantity
Some materials and surfaces naturally adsorb more odors than others. The odor control industry
refers to them as "__________ _______" ✔Correct Answer-Natural wicks
During a fire, smoke can carry vaporized oils, which eventually settle to leave an _______ ______ on
surfaces, which is difficult to remove. ✔Correct Answer-oily film
, Lighter plastic surfaces subjected to higher temperatures and soot have protentional to _________
irreversibly. ✔Correct Answer-yellow
From a common sense perspective, safety on the job site is the responsibility of _______________.
✔Correct Answer-everyone
Safety regulations require companies to prepare a hazardous chemical program, issue appropriate
safety ___________ to employees, and provide them with safety _________. ✔Correct Answer-
equipment, training
Restorers may obtain the most accurate information about potential chemical safety from:
___________ sheets, labels, and ___________. ✔Correct Answer-safety data , equipment
All restoration chemicals must be kept in properly __________ containers and secured on the job
site. ✔Correct Answer-labeled
Advise the chemically- sensitive customers to not be ______ the affected areas while work is being
performed and ask for their _____ consent of product use. ✔Correct Answer-in, informed
When working for a customer who is chemically _________, there may be need for special air
scrubbing, cleaning agents and deodorizing agents. ✔Correct Answer-sensitive
When working in areas containing loose soot residue, it is highly recommended that restorers use
appropriate _____ air scrubbers and don ______. ✔Correct Answer-HEPA, PPE
___________ and ________ are two commonly found invisible safety hazards to be aware of within
older structures. ✔Correct Answer-Lead, Asbestos
________ is a heavy metal that was commonly incorporated into paint formulations. ✔Correct
Answer-Lead
___________ was used in various building materials (siding, roofing, flooring, adhesives) as an
insulating and fire-retarding material. ✔Correct Answer-Asbestos
Toxic materials such as lead and asbestos are most likely to be released from painted surfaces into
the air during sanding and _____________. ✔Correct Answer-Demolition
The most important PPE to wear when working in environment where toxic particles may exist is a
_______ respirator. Engineering controls should also be utilized. ✔Correct Answer-HEPA
If restoration contractors believe a material contains ______ or _____, they should suspend removal
and follow local regulations, which typically includes professional testing. ✔Correct Answer-lead,
asbestos
The most important asset a technician can have is proper _________. ✔Correct Answer-Attitude
Customers who witness ____________ performed at the beginning of the project are less likely to
maliciously complain about pre-existing damage and lost items at project completion. ✔Correct
Answer-documentation