Certified Radiology Administrator - Operations
Management Exam QUESTIONS AND
CORRECT ANSWERS
Which of the following does NOT relate to Operations Management?
a. Customer Satisfaction
B. Negotiating
C. Maximizing resources
D. Employee recruitment - CORRECT ANSWER D. Employee recruitment
One of the best ways to prevent bias and increase the likelihood of accurate responses in
customer satisfaction measurement methods is to:
A. Use multiple formats and vary the timing of any survey methods you're sending out
B. Use the same format and vary the timing of any survey methods you're sending out
C. Use multiple formats and the same timing for any survey methods you're sending out
D. Use the same format and the same timing for any survey methods you're sending out -
CORRECT ANSWER A. Use multiple formats and vary the timing of any survey
methods you're sending out
Total quality management is very ______________________ focused.
A. Staff
B. Customer
C. Radiologist
D. Hospital - CORRECT ANSWER B. Customer
What does CQI stand for?
A. Customer quality improvement
B. Continuous quality improvement
C. Continuous quality installations
, D. Constant quality innovation - CORRECT ANSWER B. Continuous quality
improvement
Which of the following is NOT a skill associated with responding to customer surveys?
A. Responding to customer needs
B. Evaluating opportunities for change
C. Interpreting survey results
D. Ignoring complaints - CORRECT ANSWER D. Ignoring complaints
By using the categories of ____________ and _____________, you can determine the Root
Cause Analysis of an issue.
A. Severity, probability
B. Frequency, rarity
C. Severity, practicality
D. Frequency, probability - CORRECT ANSWER A. Severity, probability
______________________ is the framework that defines a business and provides the
structure for developing a business plan and/or strategy.
A. Root cause analysis
B. Scope of service
C. CQI
D. TQM - CORRECT ANSWER B. Scope of service
The scope of services define all of the following EXCEPT
A. Mission/vision
B. Services and capabilities
C. Pricing
D. Patient population - CORRECT ANSWER C. Pricing
Management Exam QUESTIONS AND
CORRECT ANSWERS
Which of the following does NOT relate to Operations Management?
a. Customer Satisfaction
B. Negotiating
C. Maximizing resources
D. Employee recruitment - CORRECT ANSWER D. Employee recruitment
One of the best ways to prevent bias and increase the likelihood of accurate responses in
customer satisfaction measurement methods is to:
A. Use multiple formats and vary the timing of any survey methods you're sending out
B. Use the same format and vary the timing of any survey methods you're sending out
C. Use multiple formats and the same timing for any survey methods you're sending out
D. Use the same format and the same timing for any survey methods you're sending out -
CORRECT ANSWER A. Use multiple formats and vary the timing of any survey
methods you're sending out
Total quality management is very ______________________ focused.
A. Staff
B. Customer
C. Radiologist
D. Hospital - CORRECT ANSWER B. Customer
What does CQI stand for?
A. Customer quality improvement
B. Continuous quality improvement
C. Continuous quality installations
, D. Constant quality innovation - CORRECT ANSWER B. Continuous quality
improvement
Which of the following is NOT a skill associated with responding to customer surveys?
A. Responding to customer needs
B. Evaluating opportunities for change
C. Interpreting survey results
D. Ignoring complaints - CORRECT ANSWER D. Ignoring complaints
By using the categories of ____________ and _____________, you can determine the Root
Cause Analysis of an issue.
A. Severity, probability
B. Frequency, rarity
C. Severity, practicality
D. Frequency, probability - CORRECT ANSWER A. Severity, probability
______________________ is the framework that defines a business and provides the
structure for developing a business plan and/or strategy.
A. Root cause analysis
B. Scope of service
C. CQI
D. TQM - CORRECT ANSWER B. Scope of service
The scope of services define all of the following EXCEPT
A. Mission/vision
B. Services and capabilities
C. Pricing
D. Patient population - CORRECT ANSWER C. Pricing
