3CX INTERMEDIATE CERTIFICATION 2 2026
ACTUAL SCRIPT COMPLETE QUESTIONS AND
ANSWERS 100% CORRECT
◉ Self Assessment Questions Answer: What are the 3 most
important/pressing issues for your unit/facility?
Rate yourself as a supervisor
-amount of time spent in direct observation of supervisees
-availability for supervision
-review of clinical records/charts
What are three things you need to improve upon as supervisor?
◉ Common Factors of Effective Interventions in Theapeutic
Situations Answer: The most important actor is the client
Credit for reaching an agrees goal should go to the client
If one way to intervene doesn't work, do something different
◉ unacceptable counselor behaviour Answer: Injuring someone
,Psychotic behavior
Unprofessionalism
Illegal/Immoral Behavior
Inappropriate Behavior
Secual Activity with Clients
◉ Less Obvious unacceptable Counselor behavior Answer:
Resistance or hostility
Emotional immaturity
"A personality unsuitable to Counseling"
Poor intrapersonal skills
Excessive counter-transference
◉ Other problematic counselor behaviors Answer: Judgemental
Over-personalization
Difficulty with conflict
No self-awareness
Difficulty managing concrete tasks
Problems with peers
Persistent high anxiety
Difficulty with boundaries
, ◉ What to do about bad counselor behavior Answer: Encourage self
criticism
Evaluate
Do they know what they need to
IDP / standard assessment
◉ What gets in the way if addressing bad counselors Answer: Fear
will be attacked
Unclear explanations
Can I defend my criticism
Over identification with counselor
Fields culture: non-judgemental, humanistic
◉ Organizational Barriers to Addressing a bad counselor Answer:
Already reduced staffing
Lack of supervision & direct observation of supervisees
◉ Key Questions to Ask Yourself about a counselor: Answer: Would I
rehire this person?
Would I be willing to be supervised by her?
Would I want him as my therapist?
ACTUAL SCRIPT COMPLETE QUESTIONS AND
ANSWERS 100% CORRECT
◉ Self Assessment Questions Answer: What are the 3 most
important/pressing issues for your unit/facility?
Rate yourself as a supervisor
-amount of time spent in direct observation of supervisees
-availability for supervision
-review of clinical records/charts
What are three things you need to improve upon as supervisor?
◉ Common Factors of Effective Interventions in Theapeutic
Situations Answer: The most important actor is the client
Credit for reaching an agrees goal should go to the client
If one way to intervene doesn't work, do something different
◉ unacceptable counselor behaviour Answer: Injuring someone
,Psychotic behavior
Unprofessionalism
Illegal/Immoral Behavior
Inappropriate Behavior
Secual Activity with Clients
◉ Less Obvious unacceptable Counselor behavior Answer:
Resistance or hostility
Emotional immaturity
"A personality unsuitable to Counseling"
Poor intrapersonal skills
Excessive counter-transference
◉ Other problematic counselor behaviors Answer: Judgemental
Over-personalization
Difficulty with conflict
No self-awareness
Difficulty managing concrete tasks
Problems with peers
Persistent high anxiety
Difficulty with boundaries
, ◉ What to do about bad counselor behavior Answer: Encourage self
criticism
Evaluate
Do they know what they need to
IDP / standard assessment
◉ What gets in the way if addressing bad counselors Answer: Fear
will be attacked
Unclear explanations
Can I defend my criticism
Over identification with counselor
Fields culture: non-judgemental, humanistic
◉ Organizational Barriers to Addressing a bad counselor Answer:
Already reduced staffing
Lack of supervision & direct observation of supervisees
◉ Key Questions to Ask Yourself about a counselor: Answer: Would I
rehire this person?
Would I be willing to be supervised by her?
Would I want him as my therapist?
