3CX INTERMEDIATE CERTIFICATION 2 2026
COMPLETE QUESTIONS AND ANSWERS
GRADED A+
◉ Define Administration Answer: The day to day implementation of
the organization's policies and procedures
◉ Good supervision is what? Answer: A matter of caribg for staff
◉ According to Greenleaf 1977: a leader is what first? Answer: A
servant
◉ The power to lead comes from what? Answer: Giving up personal
need for power in order to serve the group
◉ Key leadership quality is what? Answer: The ability to bring about
positive change in the lives touched
◉ The ultimate goal of leadership is what? Answer: To create a sense
of community
◉ The Command-Control Structure hierarchy Answer: Top
Management, Middle Management and Line Workers
,◉ The Command-Control Structure Manager manages how? Answer:
Through control and organization while the workers work
◉ The goal of The Command-Control Structure is what? Answer: To
climb to the top position and focus on pleasing the boss not the
customers
◉ The Command-Control Structure is oriented around what?
Answer: Rules
◉ The Networked, Team Based Structure manager job Answer:
Directing the workflow, not controlling it
◉ The Networked, Team Based Structure is oriented around what?
Answer: Results
◉ The Networked, Team Based Structure rewards what? Answer:
Outcomes
◉ Did The Command-Control Structure work? Answer: No
◉ The Networked, Team Based Structure pays people for Answer:
Contributions regardless of position
, ◉ The Networked, Team Based Structure what percent of employees
play a role in customer satisfaction? Answer: 100%
◉ How is The Networked, Team Based Structure's work organized?
Answer: What must be done to meet customers needs
◉ Does The Networked, Team Based Structure work? Answer: Yes, it
fits in well with Powell's work
◉ Definition of Clinical Supervision Answer: A disciplined tutorial
process wherein principles are transformed to practical skills on
four dimensions.
◉ Four Dimensions of Clinical Supervision Answer: Administrative,
Evaluative, Supportive, and Clinical
◉ What do you believe counseling is all about? Answer:
Supportingbsomeone in god-oriented change
◉ What is health? Answer: Manageable level of physical distress
◉ What is behavioral health? Answer: Manageable level of
emotional or mental distress
COMPLETE QUESTIONS AND ANSWERS
GRADED A+
◉ Define Administration Answer: The day to day implementation of
the organization's policies and procedures
◉ Good supervision is what? Answer: A matter of caribg for staff
◉ According to Greenleaf 1977: a leader is what first? Answer: A
servant
◉ The power to lead comes from what? Answer: Giving up personal
need for power in order to serve the group
◉ Key leadership quality is what? Answer: The ability to bring about
positive change in the lives touched
◉ The ultimate goal of leadership is what? Answer: To create a sense
of community
◉ The Command-Control Structure hierarchy Answer: Top
Management, Middle Management and Line Workers
,◉ The Command-Control Structure Manager manages how? Answer:
Through control and organization while the workers work
◉ The goal of The Command-Control Structure is what? Answer: To
climb to the top position and focus on pleasing the boss not the
customers
◉ The Command-Control Structure is oriented around what?
Answer: Rules
◉ The Networked, Team Based Structure manager job Answer:
Directing the workflow, not controlling it
◉ The Networked, Team Based Structure is oriented around what?
Answer: Results
◉ The Networked, Team Based Structure rewards what? Answer:
Outcomes
◉ Did The Command-Control Structure work? Answer: No
◉ The Networked, Team Based Structure pays people for Answer:
Contributions regardless of position
, ◉ The Networked, Team Based Structure what percent of employees
play a role in customer satisfaction? Answer: 100%
◉ How is The Networked, Team Based Structure's work organized?
Answer: What must be done to meet customers needs
◉ Does The Networked, Team Based Structure work? Answer: Yes, it
fits in well with Powell's work
◉ Definition of Clinical Supervision Answer: A disciplined tutorial
process wherein principles are transformed to practical skills on
four dimensions.
◉ Four Dimensions of Clinical Supervision Answer: Administrative,
Evaluative, Supportive, and Clinical
◉ What do you believe counseling is all about? Answer:
Supportingbsomeone in god-oriented change
◉ What is health? Answer: Manageable level of physical distress
◉ What is behavioral health? Answer: Manageable level of
emotional or mental distress
