PGA PGM 3.0 Level 2 Golf Ops Questions
Complete With 100% Verified Answers
the vision Core Values and mission statement of a golf facility should
be developed concurrently with establishing a facility wide business
plan that concludes concrete goals and strategies for meeting them.
True
Proper business planning and operations alignment directs that
sufficient resources be identified before strategies for achieving
business objectives are developed.
False
What department is considered the core unit of most facilities?
The Golf operation
What is one of the descriptive/directional elements of the facility's
business that need to be in place before the golf operation is defined?
facility type, geographic locale, customer base, business objectives and
goals, strategies
Policies and procedures are part of which support element of the golf
operations organization?
Systems
,What is the most accurate description of the relationship between the
facility's business plan and the golf operation?
Alignment - the golf operation must correspond with the facility's
business plan.
What is the principal focus of golf operations?
providing high-quality playing experiences and customer service in line
with the core values, vision and mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a
traditional organization chart (T/F)
False
From a functional perspective, a vendor is what kind of resource?
Financial resource, they can extend credit and work out arrangements
that are quite valuable for a Golf Operation
What combination of interaction strategies would be the first choice
for promoting a positive facility-wide culture?
Involving and Supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's
functional areas.
In what way is time related to other resources?
,It must be reasonably accounted for and allocated appropriately, and is
tied to every other resource.
What is the most likely determinant of the complexity of a facility's
organization chart?
The size of the facility, the number of services offered to customers ,
and the type of facility and its mission.
What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the
physical property, membership,
Staff is considered a tangible facility resource? (T/F)
True
What intangible resource is key to enabling and facilitating peak
performance?
culture
How can a facility foster a culture of improvement?
encourage open discussion and input , provide tools to positively
impact operation
"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F)
True
Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F)
True
, High-performance profiling is a tool that can be used to communicate
a uniform set of facility-wide expectations for all employees
True
interviewing current employees is the first step in determining current
training needs.
Look at job descriptions and high-performance profiles and checking
whether everyone is trained in job-specific skills
Self assessments are an appropriate means for facility staff to align
their personal goals with business goals.
True
Self assessments are most useful during the hiring process.
during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F)
False
What are tasks associated with the "plan for succession" staff-
management role managers have in running a golf operation?
Implement cross-training, shared functions/responsibilities, ensure
several staff can perform key operational tasks, articulate career paths
within the facility's business
What should a manager consider when determining the number of
employees needed to run an operation?
the human resources it will take to achieve their business objectives,
and seasonal fluctuations in business.
Complete With 100% Verified Answers
the vision Core Values and mission statement of a golf facility should
be developed concurrently with establishing a facility wide business
plan that concludes concrete goals and strategies for meeting them.
True
Proper business planning and operations alignment directs that
sufficient resources be identified before strategies for achieving
business objectives are developed.
False
What department is considered the core unit of most facilities?
The Golf operation
What is one of the descriptive/directional elements of the facility's
business that need to be in place before the golf operation is defined?
facility type, geographic locale, customer base, business objectives and
goals, strategies
Policies and procedures are part of which support element of the golf
operations organization?
Systems
,What is the most accurate description of the relationship between the
facility's business plan and the golf operation?
Alignment - the golf operation must correspond with the facility's
business plan.
What is the principal focus of golf operations?
providing high-quality playing experiences and customer service in line
with the core values, vision and mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a
traditional organization chart (T/F)
False
From a functional perspective, a vendor is what kind of resource?
Financial resource, they can extend credit and work out arrangements
that are quite valuable for a Golf Operation
What combination of interaction strategies would be the first choice
for promoting a positive facility-wide culture?
Involving and Supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's
functional areas.
In what way is time related to other resources?
,It must be reasonably accounted for and allocated appropriately, and is
tied to every other resource.
What is the most likely determinant of the complexity of a facility's
organization chart?
The size of the facility, the number of services offered to customers ,
and the type of facility and its mission.
What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the
physical property, membership,
Staff is considered a tangible facility resource? (T/F)
True
What intangible resource is key to enabling and facilitating peak
performance?
culture
How can a facility foster a culture of improvement?
encourage open discussion and input , provide tools to positively
impact operation
"Identify staffing needs" is one of the staff-management roles in
running a golf operation. (T/F)
True
Job descriptions should identify the skills necessary to accomplish the
tasks associated with each position. (T/F)
True
, High-performance profiling is a tool that can be used to communicate
a uniform set of facility-wide expectations for all employees
True
interviewing current employees is the first step in determining current
training needs.
Look at job descriptions and high-performance profiles and checking
whether everyone is trained in job-specific skills
Self assessments are an appropriate means for facility staff to align
their personal goals with business goals.
True
Self assessments are most useful during the hiring process.
during the evaluation phase
New teachers observed the lead instructor at a golf facility conduct a
short game clinic. This is an example of external staff training. (T/F)
False
What are tasks associated with the "plan for succession" staff-
management role managers have in running a golf operation?
Implement cross-training, shared functions/responsibilities, ensure
several staff can perform key operational tasks, articulate career paths
within the facility's business
What should a manager consider when determining the number of
employees needed to run an operation?
the human resources it will take to achieve their business objectives,
and seasonal fluctuations in business.
