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HRT 3500 MIDTERM CHAP 5-7 2026
LATEST QUESTIONS AND ANSWERS|
ACE YOUR GRADES.
1. To gather useful information, what is the best type of question
to ask in an exit interview? - correct answer -Open-ended
2. A hotel restaurant is losing its hard-working and talented chef.
Hotel management has offered additional compensation and
vacation to try and persuade the chef to stay. This is
considered - correct answer -undesired turnover.
3. A management consultant is encouraging the manager of a
limited service hotel to make the most of exit interviews. He
says, "an effective exit interview system - correct answer -
focuses on why the employee is leaving and what could be
changed."
4. The general manager at a restaurant meets with one of his
servers to terminate her employment. Which type of interview is
taking place? - correct answer -Discharge interview
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5. A hotel manager has terminated one of his employees and is
closing the employee's benefits files and unemployment tax.
This is an example of - correct answer -separation costs
6. An employee at a hotel believes he has been disciplined
unfairly and appeals first to his immediate supervisor and then
to the next level of management. Which appeals mechanism
was used? - correct answer -Hierarchical
7. Which employee violation may result in immediate suspension
or termination? - correct answer -Socializing with guests on
the company's premises
8. An employee at an ice cream shop is tardy, and the owner give
her an informal warning with no documentation. This is an
example of - correct answer -an oral warning
9. The owner of a diner calculates the percentage of her
workforce who have left the job and been replaced in the past
year. The owner is calculating the - correct answer -turnover
rate
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10. The ombuds appeals process - correct answer -is to be
used as the last resort in a sequence of appeals
11. What term describes a contract in which the employee
agrees to submit any legal claims they have against the
employer to final and binding settlement? - correct answer -
Mandatory arbitration
12. A guestroom attendant feels he has been disciplined
unfairly. He appeals to the general manager of the hotel
instead of the housekeeping manager. Which appeals process
is he using? - correct answer -Open-door appeals
13. A hotel employee feels she has been treated unfairly. She
takes her concerns to a board made up of other employees
and managers. Which approach to administering discipline is
being used? - correct answer -peer review
14. Exit interviews are most effective when conducted by -
correct answer -an independent consultant
HRT 3500 MIDTERM CHAP 5-7 2026
LATEST QUESTIONS AND ANSWERS|
ACE YOUR GRADES.
1. To gather useful information, what is the best type of question
to ask in an exit interview? - correct answer -Open-ended
2. A hotel restaurant is losing its hard-working and talented chef.
Hotel management has offered additional compensation and
vacation to try and persuade the chef to stay. This is
considered - correct answer -undesired turnover.
3. A management consultant is encouraging the manager of a
limited service hotel to make the most of exit interviews. He
says, "an effective exit interview system - correct answer -
focuses on why the employee is leaving and what could be
changed."
4. The general manager at a restaurant meets with one of his
servers to terminate her employment. Which type of interview is
taking place? - correct answer -Discharge interview
, Page | 2
5. A hotel manager has terminated one of his employees and is
closing the employee's benefits files and unemployment tax.
This is an example of - correct answer -separation costs
6. An employee at a hotel believes he has been disciplined
unfairly and appeals first to his immediate supervisor and then
to the next level of management. Which appeals mechanism
was used? - correct answer -Hierarchical
7. Which employee violation may result in immediate suspension
or termination? - correct answer -Socializing with guests on
the company's premises
8. An employee at an ice cream shop is tardy, and the owner give
her an informal warning with no documentation. This is an
example of - correct answer -an oral warning
9. The owner of a diner calculates the percentage of her
workforce who have left the job and been replaced in the past
year. The owner is calculating the - correct answer -turnover
rate
, Page | 3
10. The ombuds appeals process - correct answer -is to be
used as the last resort in a sequence of appeals
11. What term describes a contract in which the employee
agrees to submit any legal claims they have against the
employer to final and binding settlement? - correct answer -
Mandatory arbitration
12. A guestroom attendant feels he has been disciplined
unfairly. He appeals to the general manager of the hotel
instead of the housekeeping manager. Which appeals process
is he using? - correct answer -Open-door appeals
13. A hotel employee feels she has been treated unfairly. She
takes her concerns to a board made up of other employees
and managers. Which approach to administering discipline is
being used? - correct answer -peer review
14. Exit interviews are most effective when conducted by -
correct answer -an independent consultant
