CSA Part 2 Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
82. What are the steps to retrieve an Update Set?
A. Verify Update Set is Complete, Retrieve, Preview, Apply
B. Verify Update Set is Complete, Test Connection, Apply
C. Verify Update Set is Complete, Test Connection, Commit
**D. Verify Update Set is Complete, Retrieve, Preview, Commit** - CORRECT
ANSWER
83. IntegrationHub enables execution of third-party APIs as a part of a flow. These
integrations are referred to as
A. an action
**B. a spoke**
C. a connection
D. an integration step - CORRECT ANSWER
84. Which of the following protects applications by identifying and restricting access to
available files and data?
A. Application Configuration
B. Verbose Log
C. Access Control Rules
**D. Application Scope** - CORRECT ANSWER
85. Which one statement correctly describes Access Control rule evaluation?
A. Table access rules are evaluated from the general to the specific
B. If more than one rule applies to a record, the older rule is evaluated first
**C. If a row level rule and a field level rule exist, both rules must be true before an
operation is allowed**
D. The role with the most permissions evaluates the rules first. - CORRECT
ANSWER
,86. ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and
platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support
multiple configuration strategies.
What resource do these statements describe?
**A. Common Services Data Model (CSDM)**
B. Information Technology Service Management (ITSM)
C. Configuration Management Database (CMDB)
D. Information Technology Infrastructure Library (ITIL) - CORRECT ANSWER
87. An IT manager is responsible for the Network and Hardware assignment groups, each
group contains 5 team members. These team members are working on many tasks, but the
manager cannot see any tasks on the Service Desk > My Groups Work list. What could
explain this? - CORRECT ANSWER D. The manager is not a member of the Network
and Hardware groups.
88. What do you need to do before you can use an Application-based trigger in your flow?
A. Activate application trigger spoke
B. Activate trigger security rules
**C. Activate application spoke, and plug-ins as needed**
D. Assign Application trigger role [sn_app_trigger_write] to SME
E. Activate application plugins only - CORRECT ANSWER
89. The ServiceNow platform includes which types of interfaces? (Choose three.)
**A. Now Mobile Apps**
B. Agent Control Center
C. Back Office Dashboard
**D. Service Portals**
**E. Now Platformֲ® User Interfaces**
, F. Field Service Taskboard - CORRECT ANSWER
90. Which of the following are not included in an Update Set, by default? (Choose four.)
**A. Homepages**
**B. Data**
C. Published Workflows
D. Business Rules
**E. Schedules**
F. Database changes
G. Related Lists
H. Report Definitions
**I. Scheduled Jobs**
J. Client Scripts
K. Views - CORRECT ANSWER
91. You are showing your customer a new form that you have created for their new
application. They would like to add a field to the form. Where could you do that?
(Choose two.)
A. Select Fields and Columns module
**B. Right click on form header, select Configure > Form Layout**
**C. Click on context menu, select Configure > Form Designer**
D. Select Field Class Manager module - CORRECT ANSWER
92. Which ServiceNow resource is a framework that ensures the data your ServiceNow
application requires maps correctly to the appropriate CMDB tables?
**A. Common Service Data Model (CSDM)**
B. Service Mapping Utility (SMU)
C. Service Schema Map (SSM)
D. CMDB Class Manager (CMDBCM)
QUESTIONS AND CORRECT ANSWERS
82. What are the steps to retrieve an Update Set?
A. Verify Update Set is Complete, Retrieve, Preview, Apply
B. Verify Update Set is Complete, Test Connection, Apply
C. Verify Update Set is Complete, Test Connection, Commit
**D. Verify Update Set is Complete, Retrieve, Preview, Commit** - CORRECT
ANSWER
83. IntegrationHub enables execution of third-party APIs as a part of a flow. These
integrations are referred to as
A. an action
**B. a spoke**
C. a connection
D. an integration step - CORRECT ANSWER
84. Which of the following protects applications by identifying and restricting access to
available files and data?
A. Application Configuration
B. Verbose Log
C. Access Control Rules
**D. Application Scope** - CORRECT ANSWER
85. Which one statement correctly describes Access Control rule evaluation?
A. Table access rules are evaluated from the general to the specific
B. If more than one rule applies to a record, the older rule is evaluated first
**C. If a row level rule and a field level rule exist, both rules must be true before an
operation is allowed**
D. The role with the most permissions evaluates the rules first. - CORRECT
ANSWER
,86. ServiceNow contains a resource which provides the following:
✑ A standard and shared set of service related definitions across ServiceNow products and
platform that will enable and support true service level reporting.
✑ A CMDB framework across our products and platform that will enable and support
multiple configuration strategies.
What resource do these statements describe?
**A. Common Services Data Model (CSDM)**
B. Information Technology Service Management (ITSM)
C. Configuration Management Database (CMDB)
D. Information Technology Infrastructure Library (ITIL) - CORRECT ANSWER
87. An IT manager is responsible for the Network and Hardware assignment groups, each
group contains 5 team members. These team members are working on many tasks, but the
manager cannot see any tasks on the Service Desk > My Groups Work list. What could
explain this? - CORRECT ANSWER D. The manager is not a member of the Network
and Hardware groups.
88. What do you need to do before you can use an Application-based trigger in your flow?
A. Activate application trigger spoke
B. Activate trigger security rules
**C. Activate application spoke, and plug-ins as needed**
D. Assign Application trigger role [sn_app_trigger_write] to SME
E. Activate application plugins only - CORRECT ANSWER
89. The ServiceNow platform includes which types of interfaces? (Choose three.)
**A. Now Mobile Apps**
B. Agent Control Center
C. Back Office Dashboard
**D. Service Portals**
**E. Now Platformֲ® User Interfaces**
, F. Field Service Taskboard - CORRECT ANSWER
90. Which of the following are not included in an Update Set, by default? (Choose four.)
**A. Homepages**
**B. Data**
C. Published Workflows
D. Business Rules
**E. Schedules**
F. Database changes
G. Related Lists
H. Report Definitions
**I. Scheduled Jobs**
J. Client Scripts
K. Views - CORRECT ANSWER
91. You are showing your customer a new form that you have created for their new
application. They would like to add a field to the form. Where could you do that?
(Choose two.)
A. Select Fields and Columns module
**B. Right click on form header, select Configure > Form Layout**
**C. Click on context menu, select Configure > Form Designer**
D. Select Field Class Manager module - CORRECT ANSWER
92. Which ServiceNow resource is a framework that ensures the data your ServiceNow
application requires maps correctly to the appropriate CMDB tables?
**A. Common Service Data Model (CSDM)**
B. Service Mapping Utility (SMU)
C. Service Schema Map (SSM)
D. CMDB Class Manager (CMDBCM)
