ServiceNow CSA Study Guide Exam UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

ServiceNow CSA Study Guide Exam
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Application Platform-as-a-Service (aPaaS) - CORRECT ANSWER The Now Platform
is what kind of cloud-based computing model?



Now Platform Next Experience

Now Mobile App

Service Portal - CORRECT ANSWER 3 Now Platform Interfaces



ServiceNow Instance - CORRECT ANSWER A single implementation of the
ServiceNow Platform



Multi-Instance

Single Tenant (MIST) - CORRECT ANSWER Describe ServiceNow's Database
Architecture



Landing Page - CORRECT ANSWER The first thing you see when you log into the
Next Experience.



Banner Frame - CORRECT ANSWER Across the top of the Next Experience Unified
Navigation. Contains: Logo, All Menu, Contextual App Pill, Global Search, Embedded Help,
Notifications icon, User Menu



All Menu - CORRECT ANSWER List of available applications and their
corresponding modules



Application - CORRECT ANSWER Group of modules, or pages, that provides related
information and functionality

,Click the Star Icon by a module

Click the Star Icon by an application

Select Create Favorite from a list or form context menu

Click the star icon in the contextual app pill - CORRECT ANSWER How do you add a
favorite?



30 - CORRECT ANSWER What is the maximum number of activities displayed in the
history tab of the application navigator?



Filter Navigator - CORRECT ANSWER Quickly navigate to applications or modules
by typing all or part of the application or module name



<table name>.list - displays a list of records in the table

<table name>.form - displays a blank form for creating a new record in the table

<table name>.config - displays configuration details for that table, including business rules,
client scripts, ACLs, etc - CORRECT ANSWER How to navigate directly to a table?



docs.servicenow.com - CORRECT ANSWER Where can you locate product
documentation?


Collection of permissions used to:

Grant access to applications and other parts of the platform

Assign Security Rights

Assigned to User or Group

Can contain other roles - CORRECT ANSWER Role



sys_user_role - CORRECT ANSWER What table holds roles?



True - Example: catalog_admin role contains catalog and user_criteria_admin roles -
CORRECT ANSWER A role can contain other roles, T or F?

, List Control Menu

Column Options Menu

Record Context Menu - CORRECT ANSWER Different types of context menus?



*search Term - CORRECT ANSWER "Contains" wildcard



!*searchTerm - CORRECT ANSWER "Does not contain" wildcard



searchTerm% - CORRECT ANSWER "Starts with" wildcard



%searchTerm - CORRECT ANSWER "Ends with" wildcard



!=searchTerm - CORRECT ANSWER "does not equal" wildcard



Field

Operator

Value

"FOV" - CORRECT ANSWER Three parts of a filter condition



Natural Language Query - CORRECT ANSWER Allows you to filter list data using
natural language instead of the condition builder.



Tags - CORRECT ANSWER Provide an easy way to categorize, flag, and locate
records. Can be created against any record from a list or form view.



Views - CORRECT ANSWER A version of a customized list or form which defines
which fields appear and in what order. Different views can be created and used for different
roles.