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Which part of the program proposal contains the details
that paint a complete picture of the proposal? - Answer-
Body
Which of the following terms describes the transfer of
information to an audience outside the organization? -
Answer-Outward
What is the blueprint that indicates how people, jobs, and
tasks are grouped together called? - Answer-Structure
Which of the following acronyms does Mitchell Waite use
in his book Fire Service Leadership: Theories and
Practices? - Answer-Leadership
Which of the following terms describes the transfer of
information from an individual member to the upper level
of an organization? - Answer-Updward
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Which of the following terms describes the transfer of
information from member to member or from division to
division? - Answer-Horizontal
Which of the following organizational elements provides
the purpose that an organization strives to achieve? -
Answer-Goal
Which of the following communication problems occurs
when the message is not received because of an
environmental distraction? - Answer-Noise
According to author Stephen Covey, what is a good way to
ensure that effective listening is taking place? - Answer-
Rephrase the message
Which of the following is not an objective a chief officer
wants to accomplish with a program proposal? - Answer-
Initiate a debate on the program
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Which part of the program proposal should contain the
most powerful and convincing points the chief officer
wants to get across to the reader? - Answer-Introduction
Which of the following terms describes the transfer of
information from the center of power to an individual? -
Answer-Downward
Which leadership style is based on the idea that people
should be valued as individuals and for their ability to
make significant contributions to the success of an
organization? - Answer-Servant
Which of the following leadership styles is demonstrated
by the appropriate relationship between the leader's
behavior and the readiness level of the followers? -
Answer-Situational
Unrealistic expectations and reluctance to disagree with
the leader are limitations of which leadership style? -
Answer-Charismatic
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Which event in U.S. history triggered the need for better
communication systems and interoperability? - Answer-
Terrorist attacks on September 11, 2001
Which of the following is focused on influencing people to
take action to achieve a desired end state? - Answer-
Leadership
As a chief officer, which type of presentation would you
use to garner input from subordinates on a new idea? -
Answer-Broad, potential concepts
Which of the following leadership styles focuses on the
relationship between task orientation and relationship
orientation? - Answer-Contingency
Which of the following results occurs when an organization
reorganizes so that it has fewer levels of
supervision/management and more frontline workers? -
Answer-Flat organization
Which of the following policies should not be provided to
the members of the department for review prior to
implementation? - Answer-Fire fighter safety