Busi 411 Exam 1 (Ch. 1-4) Latest Update
The function that is part of every business organization that produces products
and/or delivers services is the ____ function. - ANSWER Operations
What is a key difference between the production of goods and the delivery of
services? - ANSWER The feasibility of using inventory
Operations and sales are ____ functions; all other functions are___ functions. -
ANSWER Line; support
One thing that must be managed in all processes is: - ANSWER Variability
Viewing decisions in the context of the "big picture" is a key element of this
approach. - ANSWER Systems
Measurements taken at various points in the transformation process for control
purposes are called: - ANSWER Feedback
A key difference between the production of goods and the performance of
services is: - ANSWER Services generally can't be stored
What does operations management NOT include? - ANSWER Assessing
consumer wants and needs
Which type of variation is the result of a deliberate choice of a business? -
ANSWER Variety
The fact that improvements in a few key factors will have a major impact on
operations is associated with this name: - ANSWER Pareto
The "father of scientific management" was - ANSWER Taylor
The key to mass production was - ANSWER Interchangeable parts
What is NOT an ethical principle? - ANSWER Utilization
What is NOT true about the systems approach? - ANSWER Focuses on achieving
efficiency within subsystems
The Pareto phenomenon is best represented by what phrase? - ANSWER The
important few and the trivial many
The function that is part of every business organization that produces products
and/or delivers services is the ____ function. - ANSWER Operations
What is a key difference between the production of goods and the delivery of
services? - ANSWER The feasibility of using inventory
Operations and sales are ____ functions; all other functions are___ functions. -
ANSWER Line; support
One thing that must be managed in all processes is: - ANSWER Variability
Viewing decisions in the context of the "big picture" is a key element of this
approach. - ANSWER Systems
Measurements taken at various points in the transformation process for control
purposes are called: - ANSWER Feedback
A key difference between the production of goods and the performance of
services is: - ANSWER Services generally can't be stored
What does operations management NOT include? - ANSWER Assessing
consumer wants and needs
Which type of variation is the result of a deliberate choice of a business? -
ANSWER Variety
The fact that improvements in a few key factors will have a major impact on
operations is associated with this name: - ANSWER Pareto
The "father of scientific management" was - ANSWER Taylor
The key to mass production was - ANSWER Interchangeable parts
What is NOT an ethical principle? - ANSWER Utilization
What is NOT true about the systems approach? - ANSWER Focuses on achieving
efficiency within subsystems
The Pareto phenomenon is best represented by what phrase? - ANSWER The
important few and the trivial many
