PCO 100 Final Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
What are the professional nursing relationships - CORRECT ANSWER 1. Nurse-client
helping relationships
2. Nurse-family relationships
3. Nurse-health team relationships
4. Nurse-community relationships
What are the basic elements of the communication process - CORRECT ANSWER 1.
Referent-motivates one to communicate with another
2. Sender and receiver- one who encodes and one who decodes the message
3. Message-content of communication
4. Channels - means of conveying and receiving messages
5. Feedback - message the receiver returns
6. Interpersonal variable-factors that influence communication
7. Environment-the setting for send a receive her interactions
What are the levels of communication - CORRECT ANSWER 1. Intra-personal-
occurs within an individual
2. Interpersonal-one to one interaction between two people
3. Trans personal-interaction with in a persons spiritual domain
4. Small group-interactions with a small number of people
5. Public-interaction with an audience
Identify examples of verbal communication - CORRECT ANSWER 1. Vocabulary
2. Denotative and connotative meaning
3. Pacing
4. Intonation
5. Clarity and brevity
, 6. Timing and relevance
Identify examples of nonverbal communication - CORRECT ANSWER 1. Personal
appearance
2. Posture and gait
3. Facial expressions
4. Eye contact
5. Gestures
6. Sounds
7. Territoriality and personal space
Define symbolic communication - CORRECT ANSWER The verbal and nonverbal
symbolism used by others to convey a meaning
Define metacommunication - CORRECT ANSWER A broad term that refers to all
factors that influence communication
What are elements of professional communication - CORRECT ANSWER -courtesy
-use of names
-privacy and confidentiality
-trustworthiness
-autonomy and responsibility
-assertiveness
How to actively listen - CORRECT ANSWER S: sit facing the patient
O: keep and open posture
L: lean toward the patient
E: establish and maintain intermittent eye contact
R: relax
QUESTIONS AND CORRECT ANSWERS
What are the professional nursing relationships - CORRECT ANSWER 1. Nurse-client
helping relationships
2. Nurse-family relationships
3. Nurse-health team relationships
4. Nurse-community relationships
What are the basic elements of the communication process - CORRECT ANSWER 1.
Referent-motivates one to communicate with another
2. Sender and receiver- one who encodes and one who decodes the message
3. Message-content of communication
4. Channels - means of conveying and receiving messages
5. Feedback - message the receiver returns
6. Interpersonal variable-factors that influence communication
7. Environment-the setting for send a receive her interactions
What are the levels of communication - CORRECT ANSWER 1. Intra-personal-
occurs within an individual
2. Interpersonal-one to one interaction between two people
3. Trans personal-interaction with in a persons spiritual domain
4. Small group-interactions with a small number of people
5. Public-interaction with an audience
Identify examples of verbal communication - CORRECT ANSWER 1. Vocabulary
2. Denotative and connotative meaning
3. Pacing
4. Intonation
5. Clarity and brevity
, 6. Timing and relevance
Identify examples of nonverbal communication - CORRECT ANSWER 1. Personal
appearance
2. Posture and gait
3. Facial expressions
4. Eye contact
5. Gestures
6. Sounds
7. Territoriality and personal space
Define symbolic communication - CORRECT ANSWER The verbal and nonverbal
symbolism used by others to convey a meaning
Define metacommunication - CORRECT ANSWER A broad term that refers to all
factors that influence communication
What are elements of professional communication - CORRECT ANSWER -courtesy
-use of names
-privacy and confidentiality
-trustworthiness
-autonomy and responsibility
-assertiveness
How to actively listen - CORRECT ANSWER S: sit facing the patient
O: keep and open posture
L: lean toward the patient
E: establish and maintain intermittent eye contact
R: relax
