Servicenow System Administrator
Review (CSA-1) Questions with
Correct Answers (VERIFIED)
What are the four areas of the primary UI?—ANSWER--Banner Frame, Edge, Application
Navigator and Content Frame
What runs across the top of every page and contains a logo and global navigational
controls?—ANSWER--The Banner Frame
What allows you to create and customize bookmarks, toggle screen views, display tagged
documents, and view a live feed flyout?—ANSWER--The Edge
What provides links to all application menus and modules?—ANSWER--The Application
Navigator
What displays information such as lists, forms, homepages, knowledge bas and service
catalog?—ANSWER--The Content Frame
Name the various tools and controls contained in the banner frame?—ANSWER--Welcome
Message, Impersonation Icon, Elevated Privileges, Global Text Search, Collapse/Expand
Banner, Logout, and System Menu Gear
What part of the banner frame shows the name of the current user and provides a link to
the user's profile?—ANSWER--The Welcome Message
, What allows the administrator to switch user views without logging out?—ANSWER--The
Impersonation Icon
What screen element in the banner frame, that is "Administrators Only", is used for testing
security and role-specific setup functions?—ANSWER--The Impersonation Icon
This allows the user to elevate to a higher security role when needed then return to thier
normal role?—ANSWER--Elevated Privileges
What are two "Administrators Only" controls used in the banner frame?—ANSWER--
Impersonation Icon and Elevated Privileges
What banner frame control searches for text in multiple applications?—ANSWER--Global
Text Search
This alters the amount of space the banner frame occupies?—ANSWER--Collape/Expand
Banner
What screen element in the banner frame returns the user to the welcome page for
subsequent logins?—ANSWER--Logout
What are the actions associated with the System Menu Gear?—ANSWER--Access
Homepages, Use the Application Picker, Select Update Sets, Change Themes, Configure
Displays of Lists and Forms, Modify Time Zone Settings, and Enable Split Layout
What is the difference between the System Gear Icon and the System Menu Gear?—
ANSWER--They are the same
What happens when you click on the "Printer Friendly Version" Hyperlink while in the
System Gear Icon Menu?—ANSWER--It loads the content frame into a new window
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Review (CSA-1) Questions with
Correct Answers (VERIFIED)
What are the four areas of the primary UI?—ANSWER--Banner Frame, Edge, Application
Navigator and Content Frame
What runs across the top of every page and contains a logo and global navigational
controls?—ANSWER--The Banner Frame
What allows you to create and customize bookmarks, toggle screen views, display tagged
documents, and view a live feed flyout?—ANSWER--The Edge
What provides links to all application menus and modules?—ANSWER--The Application
Navigator
What displays information such as lists, forms, homepages, knowledge bas and service
catalog?—ANSWER--The Content Frame
Name the various tools and controls contained in the banner frame?—ANSWER--Welcome
Message, Impersonation Icon, Elevated Privileges, Global Text Search, Collapse/Expand
Banner, Logout, and System Menu Gear
What part of the banner frame shows the name of the current user and provides a link to
the user's profile?—ANSWER--The Welcome Message
, What allows the administrator to switch user views without logging out?—ANSWER--The
Impersonation Icon
What screen element in the banner frame, that is "Administrators Only", is used for testing
security and role-specific setup functions?—ANSWER--The Impersonation Icon
This allows the user to elevate to a higher security role when needed then return to thier
normal role?—ANSWER--Elevated Privileges
What are two "Administrators Only" controls used in the banner frame?—ANSWER--
Impersonation Icon and Elevated Privileges
What banner frame control searches for text in multiple applications?—ANSWER--Global
Text Search
This alters the amount of space the banner frame occupies?—ANSWER--Collape/Expand
Banner
What screen element in the banner frame returns the user to the welcome page for
subsequent logins?—ANSWER--Logout
What are the actions associated with the System Menu Gear?—ANSWER--Access
Homepages, Use the Application Picker, Select Update Sets, Change Themes, Configure
Displays of Lists and Forms, Modify Time Zone Settings, and Enable Split Layout
What is the difference between the System Gear Icon and the System Menu Gear?—
ANSWER--They are the same
What happens when you click on the "Printer Friendly Version" Hyperlink while in the
System Gear Icon Menu?—ANSWER--It loads the content frame into a new window
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
