ServiceNow System
Administrator Review - Module 5
Questions and Answers 100%
PASS
What is a rule that applies to a form to dynamically change form information or the form
itself? (Alternative to client scripts, run on client side/browser)—ANSWER--UI Policy
How do you apply a UI policy to all views?—ANSWER--set global to true
You can set UI Policy on fields on a form to:—ANSWER--Optional/mandatory, hidden/visible,
editable/read only
What enables admins to set mandatory and read only states for fields and can be used to
enforce data consistently across applications?—ANSWER--Data Policy
What enforces requirements on a field and record data when the data is imported into
ServiceNow or when the data in an import set is submitted through an external system.?—
ANSWER--Data Policy
This is used to set mandatory and read only states on form fields.—ANSWER--Data Policy
Can a data policy be applied to lists?—ANSWER--No
, The purpose of a _ is to standardize the same data across ServiceNow applications. The
controls are similar to UI policy controls, but UI policies are enforced only on data that
passes through the browser and UI.—ANSWER--Data Policy
What provides a method to put in buttons, links, and context menu items on forms and lists
making the UI more interactive and customizable?—ANSWER--UI Action
What are some examples of UI Actions?—ANSWER--Form Buttons, Form context Menu
items, form links, list buttons, list choices
What is a piece of JavaScript configured to run when a record is displayed, inserted,
updated, deleted, or when a table is queried?—ANSWER--Business Rule
Can a Business Rule be set up to run before or after the database action has occurred?—
ANSWER--Yes
Unlike UI policies, business rules DO/DO NOT monitor fields on a form.—ANSWER--Do not
Do global business rules ignore the condition field?—ANSWER--Yes
Which list displays all of the business rules?—ANSWER--Business Rules List
T/F Business rules are real-time—ANSWER--False
Why are business rules NOT real time?—ANSWER--They do not monitor fields on a form,
they monitor records as they are inserted or updated
ServiceNow strongly advises FOR/AGAINST using global business rules—ANSWER--Against
(use a script include instead)
T/F Business rules are consistently applied to records regardless how they are accessed—
ANSWER--True
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administrator Review - Module 5
Questions and Answers 100%
PASS
What is a rule that applies to a form to dynamically change form information or the form
itself? (Alternative to client scripts, run on client side/browser)—ANSWER--UI Policy
How do you apply a UI policy to all views?—ANSWER--set global to true
You can set UI Policy on fields on a form to:—ANSWER--Optional/mandatory, hidden/visible,
editable/read only
What enables admins to set mandatory and read only states for fields and can be used to
enforce data consistently across applications?—ANSWER--Data Policy
What enforces requirements on a field and record data when the data is imported into
ServiceNow or when the data in an import set is submitted through an external system.?—
ANSWER--Data Policy
This is used to set mandatory and read only states on form fields.—ANSWER--Data Policy
Can a data policy be applied to lists?—ANSWER--No
, The purpose of a _ is to standardize the same data across ServiceNow applications. The
controls are similar to UI policy controls, but UI policies are enforced only on data that
passes through the browser and UI.—ANSWER--Data Policy
What provides a method to put in buttons, links, and context menu items on forms and lists
making the UI more interactive and customizable?—ANSWER--UI Action
What are some examples of UI Actions?—ANSWER--Form Buttons, Form context Menu
items, form links, list buttons, list choices
What is a piece of JavaScript configured to run when a record is displayed, inserted,
updated, deleted, or when a table is queried?—ANSWER--Business Rule
Can a Business Rule be set up to run before or after the database action has occurred?—
ANSWER--Yes
Unlike UI policies, business rules DO/DO NOT monitor fields on a form.—ANSWER--Do not
Do global business rules ignore the condition field?—ANSWER--Yes
Which list displays all of the business rules?—ANSWER--Business Rules List
T/F Business rules are real-time—ANSWER--False
Why are business rules NOT real time?—ANSWER--They do not monitor fields on a form,
they monitor records as they are inserted or updated
ServiceNow strongly advises FOR/AGAINST using global business rules—ANSWER--Against
(use a script include instead)
T/F Business rules are consistently applied to records regardless how they are accessed—
ANSWER--True
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
