ServiceNow System
Administrator (CSA) Tests -
Questions with Correct Answers
(VERIFIED)
(Rome) How can you measure and track article views, page views, and searches performed
by unauthenticated users?
By collecting knowledge usage metrics—ANSWER--By collecting knowledge usage metrics
What are the steps for applying an update set to an instance?—ANSWER--◉Preview
◉Commit
◉Retrieve
Who can add or remove widgets in a dashboard?—ANSWER--◉Users with edit access to the
dashboard,
◉Dashboard owner
◉Users with dashboard_admin role
What is created by default when you create a new table?—ANSWER--◉Module with the
plural of the table label
, ◉Application Menu with the same name as the table Label
What can be used to extend the Flow Designer to call 3rd party systems such as automating
Microsoft Services and infrastructure using PowerShell and REST?—ANSWER--
IntegrationHub
What type of service catalogue item is used to create an incident or raise an HR case?—
ANSWER--Record producer
What do each record and each field correspond to in a table?—ANSWER--Each record
corresponds to a tow in a table and each field to a column on that table
Notifications in the Now Platform occur through which of the following methods?—
ANSWER--◉Meeting Invitation
◉Email
◉SMS
What actions can you do with Flow Designer?—ANSWER--◉Test a flow, subflow, or action in
the background
◉Look up and delete multiple existing records as a single action
What are the different types of Client Scripts that are supported in ServiceNow?—ANSWER--
◉OnLoad()
◉OnSubmit()
◉OnCellEdit()
◉OnChange()
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Administrator (CSA) Tests -
Questions with Correct Answers
(VERIFIED)
(Rome) How can you measure and track article views, page views, and searches performed
by unauthenticated users?
By collecting knowledge usage metrics—ANSWER--By collecting knowledge usage metrics
What are the steps for applying an update set to an instance?—ANSWER--◉Preview
◉Commit
◉Retrieve
Who can add or remove widgets in a dashboard?—ANSWER--◉Users with edit access to the
dashboard,
◉Dashboard owner
◉Users with dashboard_admin role
What is created by default when you create a new table?—ANSWER--◉Module with the
plural of the table label
, ◉Application Menu with the same name as the table Label
What can be used to extend the Flow Designer to call 3rd party systems such as automating
Microsoft Services and infrastructure using PowerShell and REST?—ANSWER--
IntegrationHub
What type of service catalogue item is used to create an incident or raise an HR case?—
ANSWER--Record producer
What do each record and each field correspond to in a table?—ANSWER--Each record
corresponds to a tow in a table and each field to a column on that table
Notifications in the Now Platform occur through which of the following methods?—
ANSWER--◉Meeting Invitation
◉SMS
What actions can you do with Flow Designer?—ANSWER--◉Test a flow, subflow, or action in
the background
◉Look up and delete multiple existing records as a single action
What are the different types of Client Scripts that are supported in ServiceNow?—ANSWER--
◉OnLoad()
◉OnSubmit()
◉OnCellEdit()
◉OnChange()
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
