ITEC 462 TEST 2 EXAM QUESTIONS AND
ANSWERS 100% PASS 2026 EDITION
Which of the following is an effective way for a manager to buold trust with employees? -
ANS Avoid threatening the values of others
Which is true about theory X? - ANS It explains the bulk of traditional management action
Mark sets goals independently and makes all decisions for his team. What is his leadership
style? - ANS autocratic
Which of the following is a participative approach to leadership? - ANS suggestion box
Which of the following is an example of why participative leadership sometimes fails? -
ANS employees feel intense performance pressure
Your authority as a leader has not been clearly defined by top management. What leadership
approach will work best for you? - ANS participatory
The idea that employees vary in competence and motivation to preform and that managers
should adapt their approach based on employee development stages is called the ____? -
ANS situational model of leadership
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, Which of thee following refers to the process in which data is gathered on a supervisor from
managers, peers, and subordinates and analyzing them to improve performance? - ANS 360
degree feedback
Which of the following steps in the communication process comes first? - ANS supervisor
decides what action is needed
Which of the following is the most effective methhod of communication for regular
performance apprasials? - ANS planned appointment
Which of the following is not a guideline for email messages? - ANS check your email at least
once a week
Edgar's desk is cluttered with stacks of paper and scraps of notes. What is he communication
theough his non-verbal behavior? - ANS he is disorganized
Which of the following is unnecessary to report to your boss? - ANS hearsay related to other
departments
What is one similarity between an order, instruction, and an assertive request? - ANS they all
carry with them an expectation that they will be fulfilled
Which of the following is not a description of generation X, generation Y, and "nexter"
employees? - ANS they are all resistant to change
Psychologist A. H. Maslow outlined the key requirements of humans. What is this theory called?
- ANS The Five Basic Needs
Employee benefits and good pay meets what type of employee need? - ANS maintenance
factors
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ANSWERS 100% PASS 2026 EDITION
Which of the following is an effective way for a manager to buold trust with employees? -
ANS Avoid threatening the values of others
Which is true about theory X? - ANS It explains the bulk of traditional management action
Mark sets goals independently and makes all decisions for his team. What is his leadership
style? - ANS autocratic
Which of the following is a participative approach to leadership? - ANS suggestion box
Which of the following is an example of why participative leadership sometimes fails? -
ANS employees feel intense performance pressure
Your authority as a leader has not been clearly defined by top management. What leadership
approach will work best for you? - ANS participatory
The idea that employees vary in competence and motivation to preform and that managers
should adapt their approach based on employee development stages is called the ____? -
ANS situational model of leadership
@COPYRIGHT 2026 ALLRIGHTS RESERVED 1
, Which of thee following refers to the process in which data is gathered on a supervisor from
managers, peers, and subordinates and analyzing them to improve performance? - ANS 360
degree feedback
Which of the following steps in the communication process comes first? - ANS supervisor
decides what action is needed
Which of the following is the most effective methhod of communication for regular
performance apprasials? - ANS planned appointment
Which of the following is not a guideline for email messages? - ANS check your email at least
once a week
Edgar's desk is cluttered with stacks of paper and scraps of notes. What is he communication
theough his non-verbal behavior? - ANS he is disorganized
Which of the following is unnecessary to report to your boss? - ANS hearsay related to other
departments
What is one similarity between an order, instruction, and an assertive request? - ANS they all
carry with them an expectation that they will be fulfilled
Which of the following is not a description of generation X, generation Y, and "nexter"
employees? - ANS they are all resistant to change
Psychologist A. H. Maslow outlined the key requirements of humans. What is this theory called?
- ANS The Five Basic Needs
Employee benefits and good pay meets what type of employee need? - ANS maintenance
factors
@COPYRIGHT 2026 ALLRIGHTS RESERVED 2
