CVS Pharmacy Technician (2026) EXAM QUESTIONS
AND ALL CORRECT ANSWERS 100% SOLVED
By what time does a Cardinal Order need to be placed in order to be
received by the next day? - CORRECT ANSWER = By 8 p.m. If send on
Friday, the order will be received the following Monday.
How do you deal with an upset customer? - CORRECT ANSWER = AAA -
Acknowledge, Apologize, Act
What is the green trash bag for? - CORRECT ANSWER = Vials and stock
bottles.
What is the blue trash bag for? - CORRECT ANSWER = Anything with
PHI
What is the clear trash bag for? - CORRECT ANSWER = Regular garbage
HIPPA - CORRECT ANSWER = Health Insurance Portability and
Accountability Act (1996) - Keeps PHI of patient confidential and
requires healthcare providers to handle PHI with caution.
Daw Code 0 - CORRECT ANSWER = No product selection indicated
pg. 1
,Daw code 1 - CORRECT ANSWER = Substitution not allowed by
prescriber
Non-formulary list - CORRECT ANSWER = List of drugs that are not
covered by an individual's insurance company (Usually drugs that are
more expensive, uncommon, may have alternatives etc.)
Formulary List - CORRECT ANSWER = List of drugs that are covered by
the insurance company (Usually more common medications, proven to
be safe and efficient, keep costs down for both parties.
Out of stock Scans - CORRECT ANSWER = Should be completed once a
week; the day before your order (poll) day; it's purpose is to identify
back of house discrepancy.
What is TIL and what determines it? - CORRECT ANSWER = TIL- Target
Inventory Level. Takes into account past 5 weeks of dispensing history
as well as trends over 52 weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? -
CORRECT ANSWER = AimRx Order Detail Report. Prints first thing in the
morning on the day of order to be reviewed by a pharmacy member.
Listed on the report is everything AimRx plans to bring into your
pharmacy.
pg. 2
, Partial - Do we accept full copayment? - CORRECT ANSWER = No,
payment is accepted when the full order is picked up.
Care Check Plus Program - CORRECT ANSWER = A program that targets
certain prescriptions as they are processed through the pharmacy
computer system. This program educates the patient about his/her
health conditions and/or the medication that they have been
prescribed. It may produce coupons for OTC products that are directly
related to the product being dispense or specific info. concerning the
patients medication or medical condition. Other messages printed by
Care Check Plus may relate to corporate initiatives such as Flu
messaging, requesting donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - CORRECT
ANSWER = DEA 22 Form
What task do you perform at pick-up/drop-off/drive-thru/production? -
CORRECT ANSWER = Pick-up: Aid customers while they pick up their
prescriptions
Drop-off: First impression on customers, assist customers dropping off
their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to
promised time.
Converting ml to oz - CORRECT ANSWER = 1 oz = 30 ml
pg. 3
AND ALL CORRECT ANSWERS 100% SOLVED
By what time does a Cardinal Order need to be placed in order to be
received by the next day? - CORRECT ANSWER = By 8 p.m. If send on
Friday, the order will be received the following Monday.
How do you deal with an upset customer? - CORRECT ANSWER = AAA -
Acknowledge, Apologize, Act
What is the green trash bag for? - CORRECT ANSWER = Vials and stock
bottles.
What is the blue trash bag for? - CORRECT ANSWER = Anything with
PHI
What is the clear trash bag for? - CORRECT ANSWER = Regular garbage
HIPPA - CORRECT ANSWER = Health Insurance Portability and
Accountability Act (1996) - Keeps PHI of patient confidential and
requires healthcare providers to handle PHI with caution.
Daw Code 0 - CORRECT ANSWER = No product selection indicated
pg. 1
,Daw code 1 - CORRECT ANSWER = Substitution not allowed by
prescriber
Non-formulary list - CORRECT ANSWER = List of drugs that are not
covered by an individual's insurance company (Usually drugs that are
more expensive, uncommon, may have alternatives etc.)
Formulary List - CORRECT ANSWER = List of drugs that are covered by
the insurance company (Usually more common medications, proven to
be safe and efficient, keep costs down for both parties.
Out of stock Scans - CORRECT ANSWER = Should be completed once a
week; the day before your order (poll) day; it's purpose is to identify
back of house discrepancy.
What is TIL and what determines it? - CORRECT ANSWER = TIL- Target
Inventory Level. Takes into account past 5 weeks of dispensing history
as well as trends over 52 weeks (seasonal lifts)
What is the name of the order report for the CVS warehouse? -
CORRECT ANSWER = AimRx Order Detail Report. Prints first thing in the
morning on the day of order to be reviewed by a pharmacy member.
Listed on the report is everything AimRx plans to bring into your
pharmacy.
pg. 2
, Partial - Do we accept full copayment? - CORRECT ANSWER = No,
payment is accepted when the full order is picked up.
Care Check Plus Program - CORRECT ANSWER = A program that targets
certain prescriptions as they are processed through the pharmacy
computer system. This program educates the patient about his/her
health conditions and/or the medication that they have been
prescribed. It may produce coupons for OTC products that are directly
related to the product being dispense or specific info. concerning the
patients medication or medical condition. Other messages printed by
Care Check Plus may relate to corporate initiatives such as Flu
messaging, requesting donations for ALS or minute clinic donations.
What form does a pharmacist use to order narcotics? - CORRECT
ANSWER = DEA 22 Form
What task do you perform at pick-up/drop-off/drive-thru/production? -
CORRECT ANSWER = Pick-up: Aid customers while they pick up their
prescriptions
Drop-off: First impression on customers, assist customers dropping off
their prescriptions.
Drive-thru: Both drop-off and pick-up duties
Production: Fill medications and make sure they are filled according to
promised time.
Converting ml to oz - CORRECT ANSWER = 1 oz = 30 ml
pg. 3
