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OM 300- Chilcutt Exam Two Questions with 100% Complete
Answers UPDATED!!!
Managing quality supports ____________, ____________, and
____________ strategies - ANSWER differentiation, low cost,
and response
What is an operations manager's objective? - ANSWER To build
a total quality management system that identifies and satisfies
customer needs
American Society for Quality - ANSWER The totality of features
and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs
User based view - ANSWER Better performance, more features
Manufacturing-based view - ANSWER conformance to
standards, making it right the first time
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Product based view - ANSWER Specific and measurable
attributes of the product
Prevention costs (Costs of Quality) - ANSWER Reducing the
potential for defects (training, quality improvement programs)
Appraisal costs (Costs of Quality) - ANSWER Evaluating
products, parts, and services
Internal failure costs (Costs of Quality) - ANSWER Producing
defective parts or service before delivery
External failure costs (Costs of Quality) - ANSWER Defects
discovered after delivery (recalls)
Implications of Quality - ANSWER 1. Company reputation:
perception of new products, employment practices, supplier
relations 2. Product liability: reduce risk 3. Global implications:
improved ability to compete
OM 300- Chilcutt Exam Two Questions with 100% Complete
Answers UPDATED!!!
Managing quality supports ____________, ____________, and
____________ strategies - ANSWER differentiation, low cost,
and response
What is an operations manager's objective? - ANSWER To build
a total quality management system that identifies and satisfies
customer needs
American Society for Quality - ANSWER The totality of features
and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs
User based view - ANSWER Better performance, more features
Manufacturing-based view - ANSWER conformance to
standards, making it right the first time
, 2|Page
Product based view - ANSWER Specific and measurable
attributes of the product
Prevention costs (Costs of Quality) - ANSWER Reducing the
potential for defects (training, quality improvement programs)
Appraisal costs (Costs of Quality) - ANSWER Evaluating
products, parts, and services
Internal failure costs (Costs of Quality) - ANSWER Producing
defective parts or service before delivery
External failure costs (Costs of Quality) - ANSWER Defects
discovered after delivery (recalls)
Implications of Quality - ANSWER 1. Company reputation:
perception of new products, employment practices, supplier
relations 2. Product liability: reduce risk 3. Global implications:
improved ability to compete
