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OM 300 Exam 2 Chilcutt Questions with 100% Complete
Answers UPDATED!!!
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWER A. differentiation,
low cost and response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
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C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement
quality. - ANSWER C. an organizational culture that fosters
quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWER B. scrap
Which of the following is the Japanese term used to describe
continuous improvement efforts?
A. poka-yoke
OM 300 Exam 2 Chilcutt Questions with 100% Complete
Answers UPDATED!!!
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWER A. differentiation,
low cost and response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
, 2|Page
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement
quality. - ANSWER C. an organizational culture that fosters
quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWER B. scrap
Which of the following is the Japanese term used to describe
continuous improvement efforts?
A. poka-yoke
