PROCTORED EXAM STUDY GUIDE 2 2026
COMPLETE QUESTIONS AND ANSWERS
BUNDLED
⩥ Planning. Answer: Decisions regarding what needs to be done, how it
will be done, and who is going to do it.
⩥ Organizing. Answer: Organizational structure that determines the lines
of authority, channels of communication, and where decisions are made.
⩥ Staffing. Answer: Acquisition and management of adequate staff and
staffing mix
⩥ Directing. Answer: Leadership role assumed by a manager that
influences and motivates staff to perform assigned
roles.
⩥ Controlling. Answer: Evaluation of staff performance and evaluation
of unit goals to ensure identified outcomes are being met.
⩥ Management Qualities. Answer: leadership
Clinical Expertise
,Business Sense
⩥ Management Behaviors. Answer: Interpersonal
Informational
Decisional
⩥ interpersonal management skills. Answer: networking
conflict negotiation/resolution
employee development
coaching
reward/punishment
⩥ Informational management skills. Answer: spokesperson
monitoring
reporting
⩥ Decisional management skills. Answer: evaluations
resource allocation
hiring/firing
future planning
job analysis/redesigning
,⩥ Front-line managers. Answer: lower-level managers
-primary care nurse
-teams leads
-charge nurse
-care coordinator
⩥ Middle Managers. Answer: supervise/coordinate activities of front-
line managers
-unit manager
-unit supervisor
⩥ Management Theories. Answer: Human Relations-Based
---- theory X and Y
Servant Leadership
⩥ Theory X management. Answer: assumes employees are inherently
lazy and will avoid work
believes that workers need to be closely supervised
employ strict rules, threaten punishment
⩥ Theory Y management. Answer: assumes employees are motivated
and ambitious
emphasizes guidance, self-development, rewards
, ⩥ servant leadership. Answer: focuses on providing increased service to
others—meeting the goals of both followers and the organization—
rather than to oneself.
⩥ Servant Leadership Characteristics. Answer: listening, empathy,
healing, awareness, persuasion, conceptualization, foresight, stewardship
commitment to the growth of people, building community
⩥ Servant Leadership. Answer: benefits: empowerment, teamwork
focus: transforming organizations, for the long-run
road blocks: soft approach, conflicting goals/values
⩥ Efficiency in management. Answer: work smarter not harder
get things done-right, better, faster
productivity/statistical reports crucial
⩥ Efficiency of Leadership. Answer: are things being done right
should this be done at all
does it support purpose/vision
⩥ how vs what & why manager. Answer: highly skilled
understands work process