TEST 2026 QUESTIONS AND CORRECT
ANSWERS GRADED A+
● Who hires an NSA? Answer: An NSA is hired by a contracting
company to provide signing services and oversee the actual loan signing
with the borrower.
● What is a contracting company? Answer: A closing company could
be:
-closing agent
-bank
-escrow company
-attorney
-signing service
-borrower's
● What types of transactions does a Signing Agent handle? Answer: -
Refinance
-Purchase and sale
-HELOC
-Construction
-Commercial
,-Reverse Mortgage
● What are some Signing Agent DO's and DONT's? Answer: You can:
-Print Loan documents
-Oversee the signing
-Notarize the appropriate documents
-Return the documents
You can't:
-Process loans
-Conduct a settlement
-Prepare documents
-Offer am opinion or legal advice to the borrowers
● What are some examples of discriminatory or unfair practices?
Answer: -refusing to perform signing or providing inferior services
based on clients race, color, national origin, religion, gender, sexual
orientation, disability, family or migratory status
-making unprofessional and insensitive remarks about the clients culture,
level of education or lifestyle
-Prompting the perception of unwelcome advances or a lewd act
, ● Where does the NSA fit in the loan process? Answer: You may be the
first or the only person the borrower meets. Although you are involved
in only one step, the whole loan process hinges on how well you do your
job.
● What are the key responsibilities of a Signing Agent? Answer: Key
responsibilities:
-Travel to the borrower
-Oversee the Signing
-Collect stipulations and notarize applicable documents
-Ensure that the documents are signed, dated or initialed properly
-Review all the documents
-Return the documents to the contracting company.
● How does a Signing Agent's performance affect the SLA(Service
Level Agreement)? Answer: Your poor performance can negatively
affect the payment to the contracting company
● How can a Signing Agent provide superior customer service Answer:
You can:
-Be positive and Confident
-Be Prompt
-Be accurate
-Be dependable