Process, Tasks and Goals, Approaches to Task Analysis, Task Decomposition,
Knowledge-Based Techniques, Entity-Relation Analysis, Procedures for Task
Analysis, Modeling Tasks, Simplifying and Improving Tasks, Preconditions Side-
Effects Breakdowns, Task Models Decomposition, User’s Mental Model, Possible
Simplifications, Steps to Designing Usable Systems Analysis Design Evaluation,
Conceptual Models, Mental Models, System Image, Semantic Nets, Rhetorical
Structure Theory, Abstract Concrete Simple Detailed Mental Models, Structural
and Functional Models, Functional Models for Efficiency, Structural Models for
Prediction, Mapping Natural Mapping, Forcing Functions, Semantic Directness,
Articulatory Directness, Affordance, Metaphor Analogy, Verbal Metaphors,
Composite Metaphors, Virtual Interface Metaphors, Task Analysis and
Conceptual Modeling Techniques Exam Questions Verified and Provided with
Complete A+ Graded Rationales Latest Updated 2026
Task Analysis
The process of analyzing and improving the way people perform their jobs
Task
A procedure performed by one of more classes of users directed towards a goal
Goal
The state the user wants to be in which is achieved by performing a task
, Approaches to Task Analysis
1. Task Decomposition
2. Knowledge Based Techniques
3. Entity-relation based analysis
Task Decomposition
Splitting tasks into ordered subtasks
Knowledge Based Techniques
What the user knows about the objects and actions involved in a task and how that knowledge
is organized
Entity Relation Based Analysis
Relationships between objects, actions, and the people who perform them
Procedures for Task Analysis
1. Model Tasks
2. Simplify and improve each task model
Model Tasks
1. Determine the classes of users