AU 60 MISSED PRACTICE TEST EXAM
COMPREHENSIVE STUDY GUIDE 2026 FULL
ANSWERS VERIFIED
◉ Vanessa is a commercial lines underwriter at ABC Insurance.
Vanessa and one of her producers, Arpad, have been discussing the
renewal of one of ABC's larger accounts. The frequency and severity
of the insured's losses has increased over the past three years, and
Vanessa wants to nonrenew the account. Arpad feels that Vanessa
should be more flexible given the size and importance of the
account. Vanessa and Arpad have a good working relationship.
Together they work to define the problem rather than simply the
symptoms. Then they jointly search for a solution to the problem
and reach a decision together as to what to do with the account. This
is an example of which one of the following types of conflict
resolution?
Choose one answer.
A. Integrative bargaining
B. Mediation
C. Consensus building
,D. Joint arbitration Answer: A. Integrative bargaining
◉ Les is a commercial lines underwriter at ABC Insurance. One of
the producers he deals with is Dave. Les feels Dave is far more
interested in earning commissions than in placing business
appropriately. He carefully scrutinizes all of Dave's submissions and
assumes that the business Dave sends him is generally unattractive.
He is quick to decline Dave's submissions for reasons that would not
cause him to decline submissions from other producers. Which one
of the following is Les demonstrating?
Choose one answer.
A. Polarization
B. Bypassing
C. Stereotyping
D. Differentiation Answer: A. Polarization
◉ Sue is a personal lines underwriter at ABC Insurance. She is
reviewing a homeowners application from a new producer. The
value of the home is only slightly below the maximum value that
ABC typically writes, but because it was just built, the producer has
provided the actual cost of construction. On the application, the
,producer has neglected to provide any indication as to whether the
home has any sort of alarm system. Given the value of the house, this
is information that Sue feels is essential. Which one of the following
emails would be most effective for Sue to send to the producer?
Choose one answer.
A. Can I assume that there is no alarm system in this house because
you left that section of the application blank?
B. Please advise whether there is any sort of alarm system in the
home.
C. We have several discounts for different types of alarm systems.
Please advise if there is an alarm system in the house an Answer: C.
We have several discounts for different types of alarm systems.
Please advise if there is an alarm system in the house and what type
of system it is.
◉ Allison is a commercial lines underwriter at ABC Insurance. She is
meeting with a producer to discuss an insured's upcoming renewal.
The account has suffered an increase in loss frequency over the past
year, and Allison has several recommendations and requirements
that she wants the producer to discuss with the insured prior to
renewal. During the meeting, the producer keeps checking his watch
and checking his cell phone. Allison becomes irritated, thinking that
the producer is disinterested and does not appreciate the
, importance of the issues she wants to address. This is an example of
which one of the following?
Choose one answer.
A. Stereotyping
B. Halo effect
C. Polarization
D. Attribution Answer: D. Attribution
◉ 7.
Marci is a personal lines producer at Regional Insurance Brokerage.
One of her insureds has suffered three homeowners losses in the
past year, and Marci is concerned that the insurer will decline to
renew the policy. She calls the underwriter, John, to discuss the
account. John had in fact set the file to nonrenew. Marci explains that
this client is very influential in town and has referred many clients to
her. She wants John to renew the account. After some discussion,
John agrees to renew the account provided that Marci discusses the
claims frequency with the insured and increases the deductible to
$5,000. Marci agrees. This is an example of which one of the
following negotiation styles?
Choose one answer.
COMPREHENSIVE STUDY GUIDE 2026 FULL
ANSWERS VERIFIED
◉ Vanessa is a commercial lines underwriter at ABC Insurance.
Vanessa and one of her producers, Arpad, have been discussing the
renewal of one of ABC's larger accounts. The frequency and severity
of the insured's losses has increased over the past three years, and
Vanessa wants to nonrenew the account. Arpad feels that Vanessa
should be more flexible given the size and importance of the
account. Vanessa and Arpad have a good working relationship.
Together they work to define the problem rather than simply the
symptoms. Then they jointly search for a solution to the problem
and reach a decision together as to what to do with the account. This
is an example of which one of the following types of conflict
resolution?
Choose one answer.
A. Integrative bargaining
B. Mediation
C. Consensus building
,D. Joint arbitration Answer: A. Integrative bargaining
◉ Les is a commercial lines underwriter at ABC Insurance. One of
the producers he deals with is Dave. Les feels Dave is far more
interested in earning commissions than in placing business
appropriately. He carefully scrutinizes all of Dave's submissions and
assumes that the business Dave sends him is generally unattractive.
He is quick to decline Dave's submissions for reasons that would not
cause him to decline submissions from other producers. Which one
of the following is Les demonstrating?
Choose one answer.
A. Polarization
B. Bypassing
C. Stereotyping
D. Differentiation Answer: A. Polarization
◉ Sue is a personal lines underwriter at ABC Insurance. She is
reviewing a homeowners application from a new producer. The
value of the home is only slightly below the maximum value that
ABC typically writes, but because it was just built, the producer has
provided the actual cost of construction. On the application, the
,producer has neglected to provide any indication as to whether the
home has any sort of alarm system. Given the value of the house, this
is information that Sue feels is essential. Which one of the following
emails would be most effective for Sue to send to the producer?
Choose one answer.
A. Can I assume that there is no alarm system in this house because
you left that section of the application blank?
B. Please advise whether there is any sort of alarm system in the
home.
C. We have several discounts for different types of alarm systems.
Please advise if there is an alarm system in the house an Answer: C.
We have several discounts for different types of alarm systems.
Please advise if there is an alarm system in the house and what type
of system it is.
◉ Allison is a commercial lines underwriter at ABC Insurance. She is
meeting with a producer to discuss an insured's upcoming renewal.
The account has suffered an increase in loss frequency over the past
year, and Allison has several recommendations and requirements
that she wants the producer to discuss with the insured prior to
renewal. During the meeting, the producer keeps checking his watch
and checking his cell phone. Allison becomes irritated, thinking that
the producer is disinterested and does not appreciate the
, importance of the issues she wants to address. This is an example of
which one of the following?
Choose one answer.
A. Stereotyping
B. Halo effect
C. Polarization
D. Attribution Answer: D. Attribution
◉ 7.
Marci is a personal lines producer at Regional Insurance Brokerage.
One of her insureds has suffered three homeowners losses in the
past year, and Marci is concerned that the insurer will decline to
renew the policy. She calls the underwriter, John, to discuss the
account. John had in fact set the file to nonrenew. Marci explains that
this client is very influential in town and has referred many clients to
her. She wants John to renew the account. After some discussion,
John agrees to renew the account provided that Marci discusses the
claims frequency with the insured and increases the deductible to
$5,000. Marci agrees. This is an example of which one of the
following negotiation styles?
Choose one answer.
