Patient Centeredness - Answers The introduction of electronic health records in clinical practice has
led to a three-way interaction, challenging novice clinicians to engage patients while maintaining
record accuracy and promoting information safety.
Empathetic Responses - Answers The clinician's use of empathic responses is vital to establishing
rapport with the patient and contributes to patient healing.
Patient Centered Interviewing - Answers A method that includes Open Ended Skills and Empathizing
Skills to enhance patient engagement.
Motivational Interviewing - Answers A technique that involves asking, listening, and informing to help
patients discover their own reasons for behavior change.
Non-Stigmatizing Language - Answers Language that reflects the patient's full identity and
acknowledges their capacity to change, avoiding dehumanizing terms.
Preferred Title, Name, and Gender Pronoun - Answers The clinician's inquiry and use of the patient's
preferred name, title, and gender pronoun promotes a welcoming environment.
People-First Language - Answers Language that prioritizes the individual over the disability (e.g.,
'person with a disability').
Identity-First Language - Answers Language used when communities prefer to highlight identity (e.g.,
'Deaf person').
Respect Self-Identification - Answers Always ask and honor how patients prefer to be identified.
Outdated Language - Answers Terms such as 'suffers from,' 'handicapped,' and 'mentally retarded'
should be avoided.
Preferred Terms - Answers Use terms like 'has [condition]' and 'person with a disability' instead of
outdated language.
Human Rights Model - Answers Views people with disabilities as rights holders entitled to equitable
care.
Social Model of Disability - Answers Frames disability as a result of environmental and societal
barriers, not individual deficits.
Medical Model - Answers Focuses on fixing the individual rather than addressing societal barriers.
Rapport with Patients with Disabilities - Answers Use 'people-first' language and establish
communication preferences during interviews.
Rapport with LGBTQIA+ Adults - Answers Start interviews by asking how patients prefer to be
addressed, including their preferred pronouns.
Behavior Change Discussion - Answers Clinicians clinicians help patients discover their own reasons
for wanting to make behavior changes and improve their health to optimize health or treat illness.
Eliciting Preferences - Answers Establishing rapport involves asking patients how they wish to
communicate and navigate the exam room.
Supportive Approach - Answers A nonjudgmental approach allows clinicians to explore all facets of
LGBTQIA+ patients' health.
Application of Language - Answers In clinical documentation, say 'person with cerebral palsy' unless
the individual prefers 'a disabled person.'
Shift to Respectful Language - Answers Instead of 'afflicted with epilepsy,' say 'person living with
epilepsy.'
Charity model - Answers Frames disability as tragic or pitiful.
Systematic Health History - Answers Focused data collection relevant to the chief complaint,
including symptom onset, duration, severity, and associated factors.
Social determinants of health (SDOH) - Answers Factors like housing and food insecurity that impact
health.
Empathic Inquiry - Answers Compassionate curiosity, presence, validation to understand the patient's
story and build trust.
Motivational Interviewing (MI) - Answers Collaborative, autonomy-focused approach to support
behavior change by exploring ambivalence.
Trauma-Informed Communication - Answers Focuses on safety, transparency, and empowerment to
prevent retraumatization and recognize past trauma.
OARS - Answers Techniques from MI: Open-ended questions, affirmations, reflective listening, and
summarizing.