CLA PRACTICE TEST 2 COMPREHENSIVE TEST
2026 TESTED QUESTIONS
◉ Quality Objectives. Answer: The three primary objectives in
logistics are: Accurate handling of materials, On-time delivery,
Damage-free handling.
◉ Quality Control (QC). Answer: The process to ensure products
meet or exceed customer expectations and are delivered without
damage or delay.
◉ QC in Distribution Centers. Answer: Key functions include:
Receiving, Stocking, Picking, Shipping.
◉ Inventory Control. Answer: Often referred to as the QC
Department in logistics operations.
◉ Receiving Errors. Answer: Errors in receiving can lead to
significant financial losses (e.g., short shipments). Auditing is critical
in this area.
◉ Joseph Juran's Definition of Quality. Answer: Quality is 'fitness for
use,' meaning products must meet customer requirements.
,◉ Juran's Approach. Answer: Focuses on Planning, Control, and
Improvement for reduced costs and improved production.
◉ Statistical Process Control (SPC). Answer: Involves statistical
methods often used to track pick accuracy in distribution centers.
◉ Costs of Quality. Answer: Includes Training for all employees,
Auditing at various stages, Documentation & record-keeping.
◉ Costs of Poor Quality. Answer: Includes Reshipping and warranty
costs, Product recalls, Customer dissatisfaction and loss of business.
◉ Lean. Answer: Focuses on eliminating waste and improving
efficiency.
◉ Seven Wastes. Answer: Transportation, Inventory, Motion,
Waiting, Overproduction, Overprocessing, Defects.
◉ Six Sigma. Answer: Aims for 3.4 defects per million opportunities.
◉ DMAIC. Answer: Define, Measure, Analyze, Improve, Control — a
Six Sigma approach.
,◉ Total Quality Management (TQM). Answer: Aims to involve
everyone in the organization to improve quality and meet customer
needs.
◉ ISO 9000. Answer: International standards for quality
management systems, focused on improving efficiency, reducing
costs, and ensuring customer satisfaction.
◉ Audit Definition. Answer: A systematic examination of a quality
system carried out by an independent reviewer.
◉ Types of Audits. Answer: Internal Audits, External Audits, Third-
party Audits.
◉ PDCA Cycle. Answer: Plan-Do-Check-Act: Plan: Identify
improvements and anticipate problems. Do: Implement changes on a
small scale. Check: Evaluate the effectiveness of changes. Act:
Expand successful changes and measure results.
◉ Non-conforming Materials. Answer: Non-conforming items are
labeled and segregated to prevent them from being mixed with
acceptable materials.
, ◉ Lean Principles in Logistics. Answer: Reducing Inventory: Cross-
docking and Just-in-Time (JIT) inventory reduce the need for
warehousing.
◉ Reducing Mistakes. Answer: Implementing technology (RFID,
barcodes, voice systems) to improve accuracy and reduce errors.
◉ Logistics Supply Chain. Answer: Network involved in the
movement of goods.
◉ Manual Material Handling. Answer: Moving items using hands
without mechanical aid.
◉ Forklift Truck. Answer: Power equipment for lifting and
transporting materials.
◉ Musculoskeletal Disorders (MSDs). Answer: Injuries affecting
muscles, tendons, and ligaments.
◉ Awkward Positions. Answer: Body postures that strain muscles
during tasks.
◉ Repetitive Motions. Answer: Frequent movements leading to
fatigue or injury.
2026 TESTED QUESTIONS
◉ Quality Objectives. Answer: The three primary objectives in
logistics are: Accurate handling of materials, On-time delivery,
Damage-free handling.
◉ Quality Control (QC). Answer: The process to ensure products
meet or exceed customer expectations and are delivered without
damage or delay.
◉ QC in Distribution Centers. Answer: Key functions include:
Receiving, Stocking, Picking, Shipping.
◉ Inventory Control. Answer: Often referred to as the QC
Department in logistics operations.
◉ Receiving Errors. Answer: Errors in receiving can lead to
significant financial losses (e.g., short shipments). Auditing is critical
in this area.
◉ Joseph Juran's Definition of Quality. Answer: Quality is 'fitness for
use,' meaning products must meet customer requirements.
,◉ Juran's Approach. Answer: Focuses on Planning, Control, and
Improvement for reduced costs and improved production.
◉ Statistical Process Control (SPC). Answer: Involves statistical
methods often used to track pick accuracy in distribution centers.
◉ Costs of Quality. Answer: Includes Training for all employees,
Auditing at various stages, Documentation & record-keeping.
◉ Costs of Poor Quality. Answer: Includes Reshipping and warranty
costs, Product recalls, Customer dissatisfaction and loss of business.
◉ Lean. Answer: Focuses on eliminating waste and improving
efficiency.
◉ Seven Wastes. Answer: Transportation, Inventory, Motion,
Waiting, Overproduction, Overprocessing, Defects.
◉ Six Sigma. Answer: Aims for 3.4 defects per million opportunities.
◉ DMAIC. Answer: Define, Measure, Analyze, Improve, Control — a
Six Sigma approach.
,◉ Total Quality Management (TQM). Answer: Aims to involve
everyone in the organization to improve quality and meet customer
needs.
◉ ISO 9000. Answer: International standards for quality
management systems, focused on improving efficiency, reducing
costs, and ensuring customer satisfaction.
◉ Audit Definition. Answer: A systematic examination of a quality
system carried out by an independent reviewer.
◉ Types of Audits. Answer: Internal Audits, External Audits, Third-
party Audits.
◉ PDCA Cycle. Answer: Plan-Do-Check-Act: Plan: Identify
improvements and anticipate problems. Do: Implement changes on a
small scale. Check: Evaluate the effectiveness of changes. Act:
Expand successful changes and measure results.
◉ Non-conforming Materials. Answer: Non-conforming items are
labeled and segregated to prevent them from being mixed with
acceptable materials.
, ◉ Lean Principles in Logistics. Answer: Reducing Inventory: Cross-
docking and Just-in-Time (JIT) inventory reduce the need for
warehousing.
◉ Reducing Mistakes. Answer: Implementing technology (RFID,
barcodes, voice systems) to improve accuracy and reduce errors.
◉ Logistics Supply Chain. Answer: Network involved in the
movement of goods.
◉ Manual Material Handling. Answer: Moving items using hands
without mechanical aid.
◉ Forklift Truck. Answer: Power equipment for lifting and
transporting materials.
◉ Musculoskeletal Disorders (MSDs). Answer: Injuries affecting
muscles, tendons, and ligaments.
◉ Awkward Positions. Answer: Body postures that strain muscles
during tasks.
◉ Repetitive Motions. Answer: Frequent movements leading to
fatigue or injury.
