ICRM PART 1 EXAM NEWEST 2026 | ACTUAL EXAM WITH COMPLETE
230 QUESTIONS AND CORRECT ANSWERS | VERIFIED SOLUTIONS |
LATEST UPDATED 2026/2027 | GRADED A+ | 100% GUARANTEED PASS
Management functions - ✔✔✔ Correct Answer > Activities directly associated with
accomplishing an organization's mission. Includes: planning, organizing, directing,
controlling, staffing.
Planning - ✔✔✔ Correct Answer > Process of setting objectives and determining how
those objectives are to be achieved in an uncertain future. The management
function concerned with guiding the activities of employees in the appropriate
direction.
Organizing - ✔✔✔ Correct Answer > Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
Staffing - ✔✔✔ Correct Answer > Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human resources.
Some consider this a part of organizing.
Classical management - ✔✔✔ Correct Answer > Developed in the early 1900s;
consists of scientific management, administration and organization management,
human resources, and quality management.
,Scientific management - ✔✔✔ Correct Answer > "One best way" method, is the basis
for TQM.
Frederick Taylor - ✔✔✔ Correct Answer > Considered the father of scientific
management. Did time and motion studies and applied engineering principles to
the work done on the factory floor.
Directing/leading - ✔✔✔ Correct Answer > Proces of making decisions about how to
influence people's behavior and then carrying out those decisions.
Controlling - ✔✔✔ Correct Answer > Process of ascertaining whether organizational
objectives have been achieved and if not, determining what actions should be
taken to achieve them in the future.
Henry Gantt - ✔✔✔ Correct Answer > Worked with Taylor. Developed chartig method
to schedule workers across a series of tasks (to complete a project). Gantt charts
are a precursor to today's PERT technique (program evaluation review technique).
Frank Gilbreath - ✔✔✔ Correct Answer > Used time and motion studies to maximize
efficiency and effectiveness. Early advocate of scientific management. Was the guy
who was the father/central figure in Cheaper by the Dozen.
Three types of authority - ✔✔✔ Correct Answer > 1. Rational, legal authority
(depends on position) 2. Traditional authority (depends on legitimacy of person in
command) 3. Charismatic authority (depends on belief and trust of followers)
,Human resource theory - ✔✔✔ Correct Answer > Managing as people rather than a
resource like money or time.
Hawthorne Studies - ✔✔✔ Correct Answer > Set of experiments that examined the
effects of workers' physical environment on their productivity. Showed the
importance of the social systems in a work group and the impact of behavioral
factors on productivity.
Elton Mayo - ✔✔✔ Correct Answer > Theorized that workers would be more
productive if managers SEEMED more concerned about them.
Administration and organization management - ✔✔✔ Correct Answer > How
managers manage and organizations structured.
Henri Fayol - ✔✔✔ Correct Answer > Clarified functions of management and refined
functions. Planning, organizing, commanding, coordinating, and controlling.
(Command and Coordination = Leadership)
Max Weber - ✔✔✔ Correct Answer > Defined bureaucracy as "the ideal or pure form
of organization"
Behavioral science - ✔✔✔ Correct Answer > Management approached concerned
with increasing productivity by focusing on understanding the human element in
, an organization - individuals and groups and how they can be effectively and
efficiently combined in a large organization.
A.H. Maslow - ✔✔✔ Correct Answer > Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid. Believed that
you coud not climb higher on the pyramid without meeting the needs of the lower
levels.
Douglas Murray mcgregor - ✔✔✔ Correct Answer > Believed managers could be
divided into two groups (X and Y), based on their view of human nature.
Frederick Herzberg - ✔✔✔ Correct Answer > Identified two types of needs:
hygiene factors and motivators
Hygiene factors - ✔✔✔ Correct Answer > Were extrinsic to the job and related to pay
and supervision. Also referred to as dissatisfiers (if they were absent, the worker
would be dissatisfied).
Motivators - ✔✔✔ Correct Answer > Were intrinsic to the job and related to
achievements and recognition for performance. Also referred to as satisfiers (if
intrinsic needs were met, workers would be more productive).
Peter Drucker - ✔✔✔ Correct Answer > Wrote a number of works including
Innovation and Entrepreneurship. Believed that many managers fail to identify
opportunities and as a result, fail to take advantage of them. Championed concept
of Management by Objective (MBO).
230 QUESTIONS AND CORRECT ANSWERS | VERIFIED SOLUTIONS |
LATEST UPDATED 2026/2027 | GRADED A+ | 100% GUARANTEED PASS
Management functions - ✔✔✔ Correct Answer > Activities directly associated with
accomplishing an organization's mission. Includes: planning, organizing, directing,
controlling, staffing.
Planning - ✔✔✔ Correct Answer > Process of setting objectives and determining how
those objectives are to be achieved in an uncertain future. The management
function concerned with guiding the activities of employees in the appropriate
direction.
Organizing - ✔✔✔ Correct Answer > Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
Staffing - ✔✔✔ Correct Answer > Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human resources.
Some consider this a part of organizing.
Classical management - ✔✔✔ Correct Answer > Developed in the early 1900s;
consists of scientific management, administration and organization management,
human resources, and quality management.
,Scientific management - ✔✔✔ Correct Answer > "One best way" method, is the basis
for TQM.
Frederick Taylor - ✔✔✔ Correct Answer > Considered the father of scientific
management. Did time and motion studies and applied engineering principles to
the work done on the factory floor.
Directing/leading - ✔✔✔ Correct Answer > Proces of making decisions about how to
influence people's behavior and then carrying out those decisions.
Controlling - ✔✔✔ Correct Answer > Process of ascertaining whether organizational
objectives have been achieved and if not, determining what actions should be
taken to achieve them in the future.
Henry Gantt - ✔✔✔ Correct Answer > Worked with Taylor. Developed chartig method
to schedule workers across a series of tasks (to complete a project). Gantt charts
are a precursor to today's PERT technique (program evaluation review technique).
Frank Gilbreath - ✔✔✔ Correct Answer > Used time and motion studies to maximize
efficiency and effectiveness. Early advocate of scientific management. Was the guy
who was the father/central figure in Cheaper by the Dozen.
Three types of authority - ✔✔✔ Correct Answer > 1. Rational, legal authority
(depends on position) 2. Traditional authority (depends on legitimacy of person in
command) 3. Charismatic authority (depends on belief and trust of followers)
,Human resource theory - ✔✔✔ Correct Answer > Managing as people rather than a
resource like money or time.
Hawthorne Studies - ✔✔✔ Correct Answer > Set of experiments that examined the
effects of workers' physical environment on their productivity. Showed the
importance of the social systems in a work group and the impact of behavioral
factors on productivity.
Elton Mayo - ✔✔✔ Correct Answer > Theorized that workers would be more
productive if managers SEEMED more concerned about them.
Administration and organization management - ✔✔✔ Correct Answer > How
managers manage and organizations structured.
Henri Fayol - ✔✔✔ Correct Answer > Clarified functions of management and refined
functions. Planning, organizing, commanding, coordinating, and controlling.
(Command and Coordination = Leadership)
Max Weber - ✔✔✔ Correct Answer > Defined bureaucracy as "the ideal or pure form
of organization"
Behavioral science - ✔✔✔ Correct Answer > Management approached concerned
with increasing productivity by focusing on understanding the human element in
, an organization - individuals and groups and how they can be effectively and
efficiently combined in a large organization.
A.H. Maslow - ✔✔✔ Correct Answer > Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid. Believed that
you coud not climb higher on the pyramid without meeting the needs of the lower
levels.
Douglas Murray mcgregor - ✔✔✔ Correct Answer > Believed managers could be
divided into two groups (X and Y), based on their view of human nature.
Frederick Herzberg - ✔✔✔ Correct Answer > Identified two types of needs:
hygiene factors and motivators
Hygiene factors - ✔✔✔ Correct Answer > Were extrinsic to the job and related to pay
and supervision. Also referred to as dissatisfiers (if they were absent, the worker
would be dissatisfied).
Motivators - ✔✔✔ Correct Answer > Were intrinsic to the job and related to
achievements and recognition for performance. Also referred to as satisfiers (if
intrinsic needs were met, workers would be more productive).
Peter Drucker - ✔✔✔ Correct Answer > Wrote a number of works including
Innovation and Entrepreneurship. Believed that many managers fail to identify
opportunities and as a result, fail to take advantage of them. Championed concept
of Management by Objective (MBO).
