MGMT 3000 EXAM 1 STUDY GUIDE EXAM QUESTIONS AND
ANSWERS
Research on work attitudes and performance indicates:
-work attitudes are strong correlates of job performance.
-work attitudes are a weaker correlate of performance in complex jobs than in simpler jobs.
-dissatisfied employees always reduce performance level.
-work attitudes are a moderate correlate of performance - CORRECT ANSWER✅✅work attitudes are a
moderate correlate of performance
The special challenges that virtual teams pose for a manager include all of the following EXCEPT:
building trust with virtual team.
not being physically seen by managers.
nature of decision making by virtual team.
nature of communication used with virtual team. - CORRECT ANSWER✅✅nature of decision making by
virtual team.
All of the following are factors that researchers focus on to evaluate the level of creativity in the decision
making process EXCEPT:
fluency.
flexibility.
rationality.
originality - CORRECT ANSWER✅✅rationality
What is the second stage in Tuckman's four-stage map of group evolution?:
norming
storming
forming
performing - CORRECT ANSWER✅✅storming
,Organizational commitment is:
the feelings people have toward their jobs.
the emotional attachment people have toward the company they work for.
an unwritten understanding about what the employee will bring to the work environment.
also known as emotional intelligence. - CORRECT ANSWER✅✅the emotional attachment people have
toward the company they work for.
Norms are:
-agreements on established ground rules, goals and roles.
-shared expectations about how things operate within a group or team.
-formal approaches to decision making in the group or team.
-measures of camaraderie in the group or team. - CORRECT ANSWER✅✅shared expectations about
how things operate within a group or team.
The advantages of group decision making over individual decision making include all of the following
EXCEPT:
the decision is more creative.
the decision-making process is more efficient.
the implementation of the decision is easier. - CORRECT ANSWER✅✅the decision-making process is
more efficient.
Problem solving tasks:
include actually making something such as a building, product or marketing plan.
deal with creative tasks such as brainstorming a new direction or creating a new process.
refer to coming up with plans for actions and making decisions.
involve team members working on each task simultaneously. - CORRECT ANSWER✅✅refer to coming
up with plans for actions and making decisions.
Which of the following statements regarding team size and diversity is correct?:
The more diverse the team, the more likely the team is to engage in groupthink.
,The rule of thumb for team size is between 10 and 20 members.
Teams that believe in the value of diversity perform better than those which do not.
Teams whose members have complementary skills are less successful than those with specialized skills. -
CORRECT ANSWER✅✅Teams that believe in the value of diversity perform better than those which do
not.
Which of the following statements regarding the management of demographic diversity is INCORRECT?:
Diversity training programs are most successful in those firms where there are explicit rewards for
increasing company diversity.
Companies can support diversity by reviewing their employment advertising to ensure that diversity is
being advocated at all job levels.
In the most successful companies, diversity is viewed as human resource management department's
responsibility.
Many people see affirmative action programming as a controversial way to manage diversity because it
provides an unfair advantage to minority members. - CORRECT ANSWER✅✅In the most successful
companies, diversity is viewed as human resource management department's responsibility.
Which of the following statements regarding age and how long we have been at the firm and turnover is
FALSE?:
Programming opportunities offered to new hires, such as orientation, can reduce the turnover of this
group.
Younger individuals are more likely to turnover than older individuals.
Individuals who have been on the job only a short period of time are unlikely to turnover because they
just got the job.
Younger individuals have an easier time, overall, leaving a job than older individuals. - CORRECT
ANSWER✅✅Individuals who have been on the job only a short period of time are unlikely to turnover
because they just got the job.
What is emotional labor? - CORRECT ANSWER✅✅The regulation of feelings and expressions for
organizational purposes.
What is Surface acting? - CORRECT ANSWER✅✅When an individual exhibits physical signs, such as
smiling, that reflect emotions others want to experience.
, What is Deep acting? - CORRECT ANSWER✅✅Actively try to experience the emotion they are
displaying.
What is Genuine acting? - CORRECT ANSWER✅✅When individuals are asked to display emotions that
are aligned with their own.
What is Emotional Intelligence? - CORRECT ANSWER✅✅The degree of awareness of one's own and
others' emotions.
Research suggests which of the following relationships between performance and turnover?
-Pay for performance systems have no impact on an employee's likelihood to turnover.
-The establishment of a pay for performance system in a company guarantees that high performers will
stay in the firm.
-In general, good performers are more likely to leave a firm because other firms readily recognize their
skills and actively seek their employment.
-Poor performers are more likely to quit their jobs compared to high performers. - CORRECT
ANSWER✅✅Poor performers are more likely to quit their jobs compared to high performers.
All of the following are challenges of managing age diversity in the workplace EXCEPT:
-an age-diverse team has differing opinions on fairness than one not age-diverse.
-an age-diverse team has different learning styles that vary by generation.
-differences in generational values required different management approaches.
-an-age diverse team offers fewer alternatives to a problem than a team where there is limited age
diversity. - CORRECT ANSWER✅✅an-age diverse team offers fewer alternatives to a problem than a
team where there is limited age diversity.
Low distinctiveness is characterized by:
-a person in a situation, acting the same way he always does in that situation.
-a person behaving differently than he usually does in different situations.
-a person behaving this way in different situations.
ANSWERS
Research on work attitudes and performance indicates:
-work attitudes are strong correlates of job performance.
-work attitudes are a weaker correlate of performance in complex jobs than in simpler jobs.
-dissatisfied employees always reduce performance level.
-work attitudes are a moderate correlate of performance - CORRECT ANSWER✅✅work attitudes are a
moderate correlate of performance
The special challenges that virtual teams pose for a manager include all of the following EXCEPT:
building trust with virtual team.
not being physically seen by managers.
nature of decision making by virtual team.
nature of communication used with virtual team. - CORRECT ANSWER✅✅nature of decision making by
virtual team.
All of the following are factors that researchers focus on to evaluate the level of creativity in the decision
making process EXCEPT:
fluency.
flexibility.
rationality.
originality - CORRECT ANSWER✅✅rationality
What is the second stage in Tuckman's four-stage map of group evolution?:
norming
storming
forming
performing - CORRECT ANSWER✅✅storming
,Organizational commitment is:
the feelings people have toward their jobs.
the emotional attachment people have toward the company they work for.
an unwritten understanding about what the employee will bring to the work environment.
also known as emotional intelligence. - CORRECT ANSWER✅✅the emotional attachment people have
toward the company they work for.
Norms are:
-agreements on established ground rules, goals and roles.
-shared expectations about how things operate within a group or team.
-formal approaches to decision making in the group or team.
-measures of camaraderie in the group or team. - CORRECT ANSWER✅✅shared expectations about
how things operate within a group or team.
The advantages of group decision making over individual decision making include all of the following
EXCEPT:
the decision is more creative.
the decision-making process is more efficient.
the implementation of the decision is easier. - CORRECT ANSWER✅✅the decision-making process is
more efficient.
Problem solving tasks:
include actually making something such as a building, product or marketing plan.
deal with creative tasks such as brainstorming a new direction or creating a new process.
refer to coming up with plans for actions and making decisions.
involve team members working on each task simultaneously. - CORRECT ANSWER✅✅refer to coming
up with plans for actions and making decisions.
Which of the following statements regarding team size and diversity is correct?:
The more diverse the team, the more likely the team is to engage in groupthink.
,The rule of thumb for team size is between 10 and 20 members.
Teams that believe in the value of diversity perform better than those which do not.
Teams whose members have complementary skills are less successful than those with specialized skills. -
CORRECT ANSWER✅✅Teams that believe in the value of diversity perform better than those which do
not.
Which of the following statements regarding the management of demographic diversity is INCORRECT?:
Diversity training programs are most successful in those firms where there are explicit rewards for
increasing company diversity.
Companies can support diversity by reviewing their employment advertising to ensure that diversity is
being advocated at all job levels.
In the most successful companies, diversity is viewed as human resource management department's
responsibility.
Many people see affirmative action programming as a controversial way to manage diversity because it
provides an unfair advantage to minority members. - CORRECT ANSWER✅✅In the most successful
companies, diversity is viewed as human resource management department's responsibility.
Which of the following statements regarding age and how long we have been at the firm and turnover is
FALSE?:
Programming opportunities offered to new hires, such as orientation, can reduce the turnover of this
group.
Younger individuals are more likely to turnover than older individuals.
Individuals who have been on the job only a short period of time are unlikely to turnover because they
just got the job.
Younger individuals have an easier time, overall, leaving a job than older individuals. - CORRECT
ANSWER✅✅Individuals who have been on the job only a short period of time are unlikely to turnover
because they just got the job.
What is emotional labor? - CORRECT ANSWER✅✅The regulation of feelings and expressions for
organizational purposes.
What is Surface acting? - CORRECT ANSWER✅✅When an individual exhibits physical signs, such as
smiling, that reflect emotions others want to experience.
, What is Deep acting? - CORRECT ANSWER✅✅Actively try to experience the emotion they are
displaying.
What is Genuine acting? - CORRECT ANSWER✅✅When individuals are asked to display emotions that
are aligned with their own.
What is Emotional Intelligence? - CORRECT ANSWER✅✅The degree of awareness of one's own and
others' emotions.
Research suggests which of the following relationships between performance and turnover?
-Pay for performance systems have no impact on an employee's likelihood to turnover.
-The establishment of a pay for performance system in a company guarantees that high performers will
stay in the firm.
-In general, good performers are more likely to leave a firm because other firms readily recognize their
skills and actively seek their employment.
-Poor performers are more likely to quit their jobs compared to high performers. - CORRECT
ANSWER✅✅Poor performers are more likely to quit their jobs compared to high performers.
All of the following are challenges of managing age diversity in the workplace EXCEPT:
-an age-diverse team has differing opinions on fairness than one not age-diverse.
-an age-diverse team has different learning styles that vary by generation.
-differences in generational values required different management approaches.
-an-age diverse team offers fewer alternatives to a problem than a team where there is limited age
diversity. - CORRECT ANSWER✅✅an-age diverse team offers fewer alternatives to a problem than a
team where there is limited age diversity.
Low distinctiveness is characterized by:
-a person in a situation, acting the same way he always does in that situation.
-a person behaving differently than he usually does in different situations.
-a person behaving this way in different situations.
