WGU C464 OA EXAM QUESTIONS
WITH CORRECT
SOLUTIONS||UPDATED 2026/2027
SYLLABUS||A+
GRADED||<<NEWEST VERSION>>
Monroes Motivated Sequence - ANSWER ✓ 1. Capture the audiences attention
2. Identify problems or unfilled needs
3. Propose a solution that satisfies the problem
4. Help the audience visualize what satisfaction will mean for them
5. Give your audience an action plan
Recency effect - ANSWER ✓ Leaves audience thinking about most recently
discussed issue
Primary effect - ANSWER ✓ Leading with your strongest argument
Dyadic relationships - ANSWER ✓ involves 2 people
Interdependence - ANSWER ✓ 2 people being mutually dependent on one another
Inclusion needs - ANSWER ✓ Our need to feel accepted by and involved with
others
Direct strategies - ANSWER ✓ Fairly straightforward and unmasked in their
intent
Social Attraction - ANSWER ✓ Kind that friends feel toward one another based
on shared enjoyment of activities and interest
Dialectal tension - ANSWER ✓ Tension that exists between 2 competing and
contradictory but related forces
, Flaming - ANSWER ✓ Online verbal abuse on social media
Keylogging - ANSWER ✓ Sending viruses
Message complexity - ANSWER ✓ Message that is detailed or characterized by a
number of arguments and related evidence might be difficult to follow and
comprehend
Information Overload - ANSWER ✓ State of being exposed to more message than
we can cognitively process at any given time
Preoccupation or psychological noise - ANSWER ✓ Phenomenon of multitasking,
become focused on one task, thought or message we don't listen effectively
Passive listening/ pseudolistening - ANSWER ✓ Receiving message mindlessly
Denotative meaning - ANSWER ✓ universal/ dictionary definition
Euphemism - ANSWER ✓ Polite/pleasant expression designed to substitute for a
term that the sender believes lacks social acceptability
Kinesics - ANSWER ✓ Study of body movements- Including posture, facial
expression, gestures
Emblems - ANSWER ✓ Nonverbal movements that substitutes for words and
verbalization. Putting your hand up to stop some one or giving someone a thumbs
up
Illustrators - ANSWER ✓ Movements that either accompany or reinforce the
meaning of a verbal code. Put your finger to your lips and say shhhh. Saying no
while shaking your head side to side
Affect Display - ANSWER ✓ Nonverbal movements that reveal emotion.
Checking your watch when you want the speaker to wrap it up, walking away
slowly from someone who is talking because you want to leave.
Adaptors - ANSWER ✓ Movements that communicators engage in to relieve
stress wand anxiety. Ex. tapping fingers or clicking a pen
WITH CORRECT
SOLUTIONS||UPDATED 2026/2027
SYLLABUS||A+
GRADED||<<NEWEST VERSION>>
Monroes Motivated Sequence - ANSWER ✓ 1. Capture the audiences attention
2. Identify problems or unfilled needs
3. Propose a solution that satisfies the problem
4. Help the audience visualize what satisfaction will mean for them
5. Give your audience an action plan
Recency effect - ANSWER ✓ Leaves audience thinking about most recently
discussed issue
Primary effect - ANSWER ✓ Leading with your strongest argument
Dyadic relationships - ANSWER ✓ involves 2 people
Interdependence - ANSWER ✓ 2 people being mutually dependent on one another
Inclusion needs - ANSWER ✓ Our need to feel accepted by and involved with
others
Direct strategies - ANSWER ✓ Fairly straightforward and unmasked in their
intent
Social Attraction - ANSWER ✓ Kind that friends feel toward one another based
on shared enjoyment of activities and interest
Dialectal tension - ANSWER ✓ Tension that exists between 2 competing and
contradictory but related forces
, Flaming - ANSWER ✓ Online verbal abuse on social media
Keylogging - ANSWER ✓ Sending viruses
Message complexity - ANSWER ✓ Message that is detailed or characterized by a
number of arguments and related evidence might be difficult to follow and
comprehend
Information Overload - ANSWER ✓ State of being exposed to more message than
we can cognitively process at any given time
Preoccupation or psychological noise - ANSWER ✓ Phenomenon of multitasking,
become focused on one task, thought or message we don't listen effectively
Passive listening/ pseudolistening - ANSWER ✓ Receiving message mindlessly
Denotative meaning - ANSWER ✓ universal/ dictionary definition
Euphemism - ANSWER ✓ Polite/pleasant expression designed to substitute for a
term that the sender believes lacks social acceptability
Kinesics - ANSWER ✓ Study of body movements- Including posture, facial
expression, gestures
Emblems - ANSWER ✓ Nonverbal movements that substitutes for words and
verbalization. Putting your hand up to stop some one or giving someone a thumbs
up
Illustrators - ANSWER ✓ Movements that either accompany or reinforce the
meaning of a verbal code. Put your finger to your lips and say shhhh. Saying no
while shaking your head side to side
Affect Display - ANSWER ✓ Nonverbal movements that reveal emotion.
Checking your watch when you want the speaker to wrap it up, walking away
slowly from someone who is talking because you want to leave.
Adaptors - ANSWER ✓ Movements that communicators engage in to relieve
stress wand anxiety. Ex. tapping fingers or clicking a pen
