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NSG 3180 Unit 9 - Conflict Resolution
Student Version
1 Conflict Resolution
NSG 3180 Unit 9
2 Unit Student Learning Outcomes
3 Conflict
• Disagreement
• Poor communication
• Stress & tension
• Inevitable
• Uncomfortable
• Can be positive
4 Responses to Conflict
• Avoidance
• Accommodation
• Competition
• Compromise
• Collaboration
•
5 How to Respond to Conflict
• Use “I” statements
• Be clear
• Avoid “why”
• Use “how”
• Moderate pitch and tone
6 See the Difference?
7 Respond Assertively
• “I” statements
• Firm tone, moderate pitch
• Assume responsibility
• Match verbal to non-verbal
• Address only issue at hand
, 1
NSG 3180 Unit 9 - Conflict Resolution
Student Version
1 Conflict Resolution
NSG 3180 Unit 9
2 Unit Student Learning Outcomes
3 Conflict
• Disagreement
• Poor communication
• Stress & tension
• Inevitable
• Uncomfortable
• Can be positive
4 Responses to Conflict
• Avoidance
• Accommodation
• Competition
• Compromise
• Collaboration
•
5 How to Respond to Conflict
• Use “I” statements
• Be clear
• Avoid “why”
• Use “how”
• Moderate pitch and tone
6 See the Difference?
7 Respond Assertively
• “I” statements
• Firm tone, moderate pitch
• Assume responsibility
• Match verbal to non-verbal
• Address only issue at hand
, 1
