CRCR 1.2 Exam with verified detailed solutions || || || || || ||
The three HFMA revenue cycle initiatives.
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1. Patient financial communications best practices
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2. Best practices for price transparency
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3. Medical account resolution
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The purpose of the HFMA Dollars and Sense initiatives
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To help make sense of price and value in healthcare
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Five components of best practice patient financial communications
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1. Best practice sections
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2. Best practice settings
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3. Best practice guidance and topics
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4. Best practice evaluation
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List the five Best Practice Sections of Patient Financial Communications
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1. All Patient Financial Interactions
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2. Emergency Department
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3. Advance of service
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4. Time of Service (Outside the Emergency Department)
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5. Measurement Criteria Framework
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,Best Practices Settings
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These voluntary practices address the areas where best practices are most urgently needed,
|| || || || || || || || || || || || ||
focusing on financial discussion that take place in advance of a healthcare service, at the
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time of service, in the emergency department (ED), and in other care settings.
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Best Practices Guidance and Topics
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Provide definitive guidance on:|| || ||
1. When and where patient financial discussions should take place
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2. Who should participate in them
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3. Specific topics to include in patient financial discussions
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4. Provide basic parameters for those discussions
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Best Practices Evaluation
|| ||
A measurement criteria framework for guiding evaluation of an organization's voluntary
|| || || || || || || || || || ||
compliance.
According to best practices, in all situations, what is the guiding principle in choosing a
|| || || || || || || || || || || || || || ||
setting for patient financial discussions?
|| || || ||
First and foremost, patient privacy should be respected. Conversations should occur in a
|| || || || || || || || || || || || ||
location and manner that are sensitive to the patient's needs.
|| || || || || || || || ||
, According to best practices, when should financial discussions occur in the ED setting?
|| || || || || || || || || || || ||
Patient financial discussion should occur after a patient is screened and stabilized, in
|| || || || || || || || || || || || ||
accordance with the local regulations governing the ED. || || || || || || ||
According to best practices, in the ED setting, when should financial discussion occur
|| || || || || || || || || || || || ||
during emergency medical conditions?
|| || ||
If the medical screening determines that a patient has an emergency medical condition, the
|| || || || || || || || || || || || || ||
financial discussion should occur during the discharge process.
|| || || || || || ||
According to best practices, in the ED setting, when may the financial discussion occur with
|| || || || || || || || || || || || || ||
a non-emergency condition?
|| || ||
For patients who do not have an emergency medical condition, following the medical
|| || || || || || || || || || || || ||
screening, discussion may occur during either the registration or discharge process.
|| || || || || || || || || ||
Across all care settings, if a patient consents to a financial discussion during a medical
|| || || || || || || || || || || || || || ||
encounter to expedite discharge, the HFMA best practice is to:
|| || || || || || || || ||
support that choice, providing that the discussion does not interfere with patient care or
|| || || || || || || || || || || || || ||
disrupt patient flow. || ||
What are the possible best practice means and times for the financial discussion in advance
|| || || || || || || || || || || || || || ||
of service?
||
Discussion should use the most appropriate means, inbound (patient inquiries) or
|| || || || || || || || || || ||
outbound (contacting patient), at scheduling or contact center at the time an appointment
|| || || || || || || || || || || || ||
is made.
||
The three HFMA revenue cycle initiatives.
|| || || || ||
1. Patient financial communications best practices
|| || || || ||
2. Best practices for price transparency
|| || || || ||
3. Medical account resolution
|| || ||
The purpose of the HFMA Dollars and Sense initiatives
|| || || || || || || ||
To help make sense of price and value in healthcare
|| || || || || || || || ||
Five components of best practice patient financial communications
|| || || || || || ||
1. Best practice sections
|| || ||
2. Best practice settings
|| || ||
3. Best practice guidance and topics
|| || || || ||
4. Best practice evaluation
|| || ||
List the five Best Practice Sections of Patient Financial Communications
|| || || || || || || || ||
1. All Patient Financial Interactions
|| || || ||
2. Emergency Department
|| ||
3. Advance of service
|| || ||
4. Time of Service (Outside the Emergency Department)
|| || || || || || ||
5. Measurement Criteria Framework
|| || ||
,Best Practices Settings
|| ||
These voluntary practices address the areas where best practices are most urgently needed,
|| || || || || || || || || || || || ||
focusing on financial discussion that take place in advance of a healthcare service, at the
|| || || || || || || || || || || || || || ||
time of service, in the emergency department (ED), and in other care settings.
|| || || || || || || || || || || ||
Best Practices Guidance and Topics
|| || || ||
Provide definitive guidance on:|| || ||
1. When and where patient financial discussions should take place
|| || || || || || || || ||
2. Who should participate in them
|| || || || ||
3. Specific topics to include in patient financial discussions
|| || || || || || || ||
4. Provide basic parameters for those discussions
|| || || || || ||
Best Practices Evaluation
|| ||
A measurement criteria framework for guiding evaluation of an organization's voluntary
|| || || || || || || || || || ||
compliance.
According to best practices, in all situations, what is the guiding principle in choosing a
|| || || || || || || || || || || || || || ||
setting for patient financial discussions?
|| || || ||
First and foremost, patient privacy should be respected. Conversations should occur in a
|| || || || || || || || || || || || ||
location and manner that are sensitive to the patient's needs.
|| || || || || || || || ||
, According to best practices, when should financial discussions occur in the ED setting?
|| || || || || || || || || || || ||
Patient financial discussion should occur after a patient is screened and stabilized, in
|| || || || || || || || || || || || ||
accordance with the local regulations governing the ED. || || || || || || ||
According to best practices, in the ED setting, when should financial discussion occur
|| || || || || || || || || || || || ||
during emergency medical conditions?
|| || ||
If the medical screening determines that a patient has an emergency medical condition, the
|| || || || || || || || || || || || || ||
financial discussion should occur during the discharge process.
|| || || || || || ||
According to best practices, in the ED setting, when may the financial discussion occur with
|| || || || || || || || || || || || || ||
a non-emergency condition?
|| || ||
For patients who do not have an emergency medical condition, following the medical
|| || || || || || || || || || || || ||
screening, discussion may occur during either the registration or discharge process.
|| || || || || || || || || ||
Across all care settings, if a patient consents to a financial discussion during a medical
|| || || || || || || || || || || || || || ||
encounter to expedite discharge, the HFMA best practice is to:
|| || || || || || || || ||
support that choice, providing that the discussion does not interfere with patient care or
|| || || || || || || || || || || || || ||
disrupt patient flow. || ||
What are the possible best practice means and times for the financial discussion in advance
|| || || || || || || || || || || || || || ||
of service?
||
Discussion should use the most appropriate means, inbound (patient inquiries) or
|| || || || || || || || || || ||
outbound (contacting patient), at scheduling or contact center at the time an appointment
|| || || || || || || || || || || || ||
is made.
||
