SCM 3301 EXAM 1 MILLER QUESTIONS WITH CORRECT VERIFIED ANSWERS
GUARANTEED PASS 2026 GRADED A+
Supply Chain Management - (answers)the active management of supply chain activities and
relationships in order to maximize customer value and achieve a sustainable competitive advantage
Supply Chain - (answers)A network of manufacturers and service providers that work together to create
products or services needed by end users. These manufacturers are linked together through physical
flows, information flows, and monetary flows.
Why Study Supply Chain Management - (answers)-Every organization must make a product or provide a
service that someone values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply chains in order to prosper, and
indeed, survive.
Operations Management - (answers)the planning, scheduling, and control of the activities that
transform inputs into finished goods and services
Operations Management- Inputs - (answers)Materials, Information, Intangible Needs
Transformation Process - (answers)manufacturing operations, service operations
Outputs - (answers)tangible goods, fulfilled needs, satisfied customers
PLAN - (answers)Activities that include balance demand requirements against resources & communicate
these plans to the various participants
BUY/SOURCE - (answers)Activities that include identifying, developing, coordinating suppliers & the
delivery of incoming goods & services
,MAKE - (answers)Activities designed to produce an actual good or service
DELIVER - (answers)Activities which store and transport goods to a new destination
Return - (answers)Activities for returning and processing defective or excess products and materials
(often called "Reverse Logistics")
Focal Firm - (answers)The organization with which one identifies when discussing Supply Chain
Management
Upstream - (answers): Activities or firms positioned earlier in the Supply Chain (prior to the Focal Firm)
Downstream - (answers)Activities or firms positioned later in the Supply Chain (after the Focal Firm)
1st Tier Supplier: - (answers)direct supply to the Focal Firm
2nd Tier supplier - (answers)direct supplier to the 1st Tier Supplier
1st Tier customer - (answers)direct customer to the Focal Firm
2nd tier customer - (answers)direct customer of the 1st Tier Customer
The three major trends - (answers)Increasing Competition and Globalization
Relationship Management
Electronic Commerce
, Electronic Commerce - (answers)The use of computer and telecommunication technologies to conduct
business via electronic transfer of data and documents.
Relationship Management - (answers)Organizations must manage the relationships with their upstream
suppliers as well as their downstream customers.
Supply Chain Operations Reference (SCOR) Model - (answers)A framework developed and supported by
the Supply Chain Council that seeks to provide standard descriptions of the processes, relationships, and
metrics that define supply chain management.
Structural element - (answers)Large capital investments that are difficult to reverse. Includes tangible
resources such as buildings, equipment, and computer systems.
Example-New Battery Plant for Tesla
capacity,-Facilities
-Technology
Infrastructural element - (answers)The policies, people, decision rules, and organizational structure
choices made by a firm. These affect the culture and operation of the business.
Structural Decision Categories - (answers)capacity
,-Facilities
-Technology
Infrastructural Decision Categories - (answers)-Organization
-Sourcing/purchasing
-Planning and Control
-Business process and Quality management
GUARANTEED PASS 2026 GRADED A+
Supply Chain Management - (answers)the active management of supply chain activities and
relationships in order to maximize customer value and achieve a sustainable competitive advantage
Supply Chain - (answers)A network of manufacturers and service providers that work together to create
products or services needed by end users. These manufacturers are linked together through physical
flows, information flows, and monetary flows.
Why Study Supply Chain Management - (answers)-Every organization must make a product or provide a
service that someone values.
-Most organizations function as part of larger supply chains.
-Organizations must carefully manage their operations and supply chains in order to prosper, and
indeed, survive.
Operations Management - (answers)the planning, scheduling, and control of the activities that
transform inputs into finished goods and services
Operations Management- Inputs - (answers)Materials, Information, Intangible Needs
Transformation Process - (answers)manufacturing operations, service operations
Outputs - (answers)tangible goods, fulfilled needs, satisfied customers
PLAN - (answers)Activities that include balance demand requirements against resources & communicate
these plans to the various participants
BUY/SOURCE - (answers)Activities that include identifying, developing, coordinating suppliers & the
delivery of incoming goods & services
,MAKE - (answers)Activities designed to produce an actual good or service
DELIVER - (answers)Activities which store and transport goods to a new destination
Return - (answers)Activities for returning and processing defective or excess products and materials
(often called "Reverse Logistics")
Focal Firm - (answers)The organization with which one identifies when discussing Supply Chain
Management
Upstream - (answers): Activities or firms positioned earlier in the Supply Chain (prior to the Focal Firm)
Downstream - (answers)Activities or firms positioned later in the Supply Chain (after the Focal Firm)
1st Tier Supplier: - (answers)direct supply to the Focal Firm
2nd Tier supplier - (answers)direct supplier to the 1st Tier Supplier
1st Tier customer - (answers)direct customer to the Focal Firm
2nd tier customer - (answers)direct customer of the 1st Tier Customer
The three major trends - (answers)Increasing Competition and Globalization
Relationship Management
Electronic Commerce
, Electronic Commerce - (answers)The use of computer and telecommunication technologies to conduct
business via electronic transfer of data and documents.
Relationship Management - (answers)Organizations must manage the relationships with their upstream
suppliers as well as their downstream customers.
Supply Chain Operations Reference (SCOR) Model - (answers)A framework developed and supported by
the Supply Chain Council that seeks to provide standard descriptions of the processes, relationships, and
metrics that define supply chain management.
Structural element - (answers)Large capital investments that are difficult to reverse. Includes tangible
resources such as buildings, equipment, and computer systems.
Example-New Battery Plant for Tesla
capacity,-Facilities
-Technology
Infrastructural element - (answers)The policies, people, decision rules, and organizational structure
choices made by a firm. These affect the culture and operation of the business.
Structural Decision Categories - (answers)capacity
,-Facilities
-Technology
Infrastructural Decision Categories - (answers)-Organization
-Sourcing/purchasing
-Planning and Control
-Business process and Quality management
