Shadow Health Assignment 5: Change Management and
Patient Advocacy
Delegate patient education to the appropriate Ben Kasim =
colleague to perform the task. #1 no Diya Modi
= yes
Holly Rosenthal = no
Thalia Rota = no
Delegate patient education to the appropriate Diya Modi = yes
colleague to perform the task. #2
Delegate patient education to the appropriate Diya Modi = yes
colleague to perform the task. #3
Angela: Hey, I heard Mr. Liu was left hanging this I believe this type of miscommunication is liable to happen again if a standard
morning waiting to be discharged. Any idea what procedure isn't codified into the Procedure Manual.
happened?
Angela: Hm. That's an unfortunate mix-up. OK,
well, thanks for the update.
How should you respond?
Angela: Interesting. As opposed to an "unspoken rule", a procedure being in the Procedure Manual
Why is this the most appropriate statement? best ensures that staff understand its non-negotiability and how to carry it out.
Angela: My only concern is that, with my recent While I share your concern for the staff's workload, not addressing this gap in
push to improve Handoffs, I've already given the policy leaves us open to fumble another patient discharge, and only would
staff enough to focus on for now. Why don't we require a minor effort of staff.
discuss this again in a few days.
What is the most appropriate response?
Angela: I suppose you do have a A streamlined discharge policy is an important enough outcome to warrant
point. Why is this an appropriate the small cost of staff reading a line in the Procedure Manual and being
statement? mindful of it when arranging discharges.
Patient Advocacy
Delegate patient education to the appropriate Ben Kasim =
colleague to perform the task. #1 no Diya Modi
= yes
Holly Rosenthal = no
Thalia Rota = no
Delegate patient education to the appropriate Diya Modi = yes
colleague to perform the task. #2
Delegate patient education to the appropriate Diya Modi = yes
colleague to perform the task. #3
Angela: Hey, I heard Mr. Liu was left hanging this I believe this type of miscommunication is liable to happen again if a standard
morning waiting to be discharged. Any idea what procedure isn't codified into the Procedure Manual.
happened?
Angela: Hm. That's an unfortunate mix-up. OK,
well, thanks for the update.
How should you respond?
Angela: Interesting. As opposed to an "unspoken rule", a procedure being in the Procedure Manual
Why is this the most appropriate statement? best ensures that staff understand its non-negotiability and how to carry it out.
Angela: My only concern is that, with my recent While I share your concern for the staff's workload, not addressing this gap in
push to improve Handoffs, I've already given the policy leaves us open to fumble another patient discharge, and only would
staff enough to focus on for now. Why don't we require a minor effort of staff.
discuss this again in a few days.
What is the most appropriate response?
Angela: I suppose you do have a A streamlined discharge policy is an important enough outcome to warrant
point. Why is this an appropriate the small cost of staff reading a line in the Procedure Manual and being
statement? mindful of it when arranging discharges.
