EXAM 2026 UPDATED
QUESTIONS AND VERIFIED
ANSWERS GRADED A+ |
WITH RATIONALES
, 1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client
facilitators, tax preparers, quality reviewers, etc.) must:
a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score
of 80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement,
agreeing to comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b
Rationale: Volunteers must pass the VSC test and sign Form 13615 annually. Advanced
certification is not required for all roles.
2. Can a volunteer be removed and barred from the VITA/TCE program for
violating the Volunteer Standards of Conduct?
a. Yes
b. No
c. Yes
✔✔ Answer Violations of the VSC can result in removal and being barred from the
program.
3. If a taxpayer offers you a $20 bill because they were so happy about the quality
service they received, what is the appropriate action to take?
a. Accept the money as a token of appreciation.
b. Thank the taxpayer and explain that you cannot accept any payment for your services.
c. Politely decline and report the incident to the site coordinator.
d. Both b and c
✔✔ Answer Volunteers cannot accept payment for services and should report such
incidents.
4. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When
preparing a return for Jill, Jake learns that Jill does not have a bank account to