Solutions Manual for Information
Systems Today Managing in the
Digital World 10th Edition By
Joseph Valacich, Christoph
Schneider, Matthew Hashim (All
Chapters 1-10, 100% Original
Verified, A+ Grade)
This is The Only Original and
Complete Solutions Manual for
10th Edition, All Other Files in the
Market are Fake/Old/Wrong
Edition.
Data and Solution Files Link is
Added at The End of PDF.
,CHAPTER 1
Managing in the Digital World
CHAPTER OBJECTIVES
After reading this chapter, you will be able to do the following:
1. Describe the characteristics of the digital world, contemporary societal issues of the digital world, and
how increasing digital density is shaping the digital future.
2. Explain what an information system is, contrasting its data, technology, people, and organizational
components.
3. Describe the dual nature of information systems in the success and failure of modern organizations.
4. Describe how computer ethics affect the use of information systems and discuss the ethical concerns
associated with information privacy and intellectual property.
CHAPTER OUTLINE
PREVIEW
MANAGING IN THE DIGITAL WORLD: OpenAI and ChatGPT
INFORMATION SYSTEMS TODAY
The Emergence of the Digital World
Knowledge Workers and the Knowledge Society
The Digital Divide
Globalization and Societal Issues in the Digital World
WHAT’S IN IT FOR YOU? GenAI As a Companion and Not a Replacement
Globalization: Opportunities and Challenges
Societal Issues in the Digital World
Digital Density and the Digital Future
The Drivers of Digital Density
TECHNOLOGY TODAY AND TOMORROW Memory Crystals
USING AI Prompting—Getting Better Results from GenAI
The API Economy
Digital Density and Today’s Workforce
SUSTAINABILITY Alphabet Renewables
INFORMATION SYSTEMS DEFINED
Data: The Root and Purpose of Information Systems
Data
Information
Knowledge
Hardware, Software, and Telecommunications Networks: The Components of Information
Systems
People: The Builders, Managers, and Users of Information Systems
,2 Information Systems Today, 10th Edition, Instructor’s Manual
Careers in Information Systems
What Makes IS Personnel So Valuable?
You—The User
SECURITY MATTERS Ransomware
Organizations: The Context of Information Systems
Types of Information Systems Used in Organizations
Organizing the IS Function
The Pervasiveness of Technology in Organizations
WHEN THINGS GO WRONG Technology Addiction
THE DUAL NATURE OF INFORMATION SYSTEMS
Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
Case in Point: An Information System That Works: FedEx
ETHICAL DILEMMA The Social and Environmental Costs of the Newest
Gadgets
Information Systems for Competitive Advantage
IS ETHICS
Information Privacy
Information Property on the Web
Email Privacy
How to Maintain Your Privacy Online
Intellectual Property
The Need for a Code of Ethical Conduct
Responsible Computer Use
INDUSTRY ANALYSIS Business Career Outlook
Key Points Review
Key Terms
Review Questions
Self-Study Questions
Problems and Exercises
Application and Analytics Exercises
Team Work Exercise
Answers to the Self-Study Questions
References
END-OF-CHAPTER CASES
Case 1: Apple
Case 2: The OMEGA X Swatch Collab
Copyright © 2027
Pearson Education, Inc.
, Information Systems Today, 10th Edition, Instructor’s Manual 3
TEACHING SUGGESTIONS
This introductory chapter provides an opportunity for the instructor to familiarize students with the basic
definitions and concepts needed to understand IT in its organizational context. In addition to a basic
lecture on these terms and concepts, the instructor may wish to consider conducting an extended
discussion of the first case (OpenAI and ChatGPT) in order to explore how Generative Artificial
Intelligence (GenAI) systems provide access to advanced knowledge and problem-solving capabilities.
Looking at what is an IT/IS career is also a good starting point for this class. Most students will have a
misconception of what IT/IS is, including what jobs are available and the salaries for these jobs. It is
important that communication skills are emphasized for IT/IS careers. Further, by understanding the IT
hierarchy in a typical organization, the students will be able to see who is making the decisions, who is
developing the systems, and who is managing the systems. This chapter also provides an overview of
globalization, and the opportunities and challenges organizations face when operating in a digital world.
Further, it introduces business and information systems strategies organizations use when going global. In
addition to a basic lecture on globalization, the instructor may wish to consider conducting an extended
discussion of the benefits and drawbacks of globalization. One possible exercise is to have the students
discuss how globalization has changed in the world over the last 20 years. Another possible exercise is to
have students list all their digital devices and determine where they come from. This should show the
extent of globalization and should serve as a foundation to discuss how different countries/areas
specialize in certain goods/product categories.
When discussing globalization, the focus could be on the effects of globalization on the individual
student. Many students will voice that globalization may negatively influence their career outlooks; in
such cases, the instructor should stress that all industries are affected by globalization (not only IS/IT
jobs, but also jobs in accounting, human resources, and so on). Further, the instructor should highlight
that only certain job types are being outsourced, and that there is still (and will be) high demand for well-
trained IS employees who possess a well-balanced skill set.
Digital density would be a good topic to discuss with the students by asking them to list all the ways that
radical innovations have displaced existing products. Make sure the students give viable answers.
A discussion on the rise of APIs would be a good starting point in leading students to see the importance
of the “API economy.”
A discussion can be led regarding “The Dual Nature of Information Systems” by looking at two examples
in the textbook as follows:
1) Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
This case demonstrates how our entire lives can be turned upside down when something unexpected hits.
The COVID-19 pandemic of early 2020 affected our mobility, travel, and work. The emphasis on
information technology was prevalent with the shift from the office to working at home. This resulted in
the overload experienced with Zoom, the videoconferencing software, that saw users having issues with
accessing the program. This case is a reminder that those working in IT always need to be prepared to
respond to the unexpected!
2) Case in Point: An Information System That Works: FedEx
This case examines how FedEx has created unique competitive advantage in its industry by implementing
superior and flexible information technology. FedEx is one of the exemplary companies in demonstrating
how to create competitive advantage with information technology/systems. On average, FedEx
reengineers and improves the performance twice a year and now manages to deliver a quarter of all daily
Copyright © 2027
Pearson Education, Inc.
Systems Today Managing in the
Digital World 10th Edition By
Joseph Valacich, Christoph
Schneider, Matthew Hashim (All
Chapters 1-10, 100% Original
Verified, A+ Grade)
This is The Only Original and
Complete Solutions Manual for
10th Edition, All Other Files in the
Market are Fake/Old/Wrong
Edition.
Data and Solution Files Link is
Added at The End of PDF.
,CHAPTER 1
Managing in the Digital World
CHAPTER OBJECTIVES
After reading this chapter, you will be able to do the following:
1. Describe the characteristics of the digital world, contemporary societal issues of the digital world, and
how increasing digital density is shaping the digital future.
2. Explain what an information system is, contrasting its data, technology, people, and organizational
components.
3. Describe the dual nature of information systems in the success and failure of modern organizations.
4. Describe how computer ethics affect the use of information systems and discuss the ethical concerns
associated with information privacy and intellectual property.
CHAPTER OUTLINE
PREVIEW
MANAGING IN THE DIGITAL WORLD: OpenAI and ChatGPT
INFORMATION SYSTEMS TODAY
The Emergence of the Digital World
Knowledge Workers and the Knowledge Society
The Digital Divide
Globalization and Societal Issues in the Digital World
WHAT’S IN IT FOR YOU? GenAI As a Companion and Not a Replacement
Globalization: Opportunities and Challenges
Societal Issues in the Digital World
Digital Density and the Digital Future
The Drivers of Digital Density
TECHNOLOGY TODAY AND TOMORROW Memory Crystals
USING AI Prompting—Getting Better Results from GenAI
The API Economy
Digital Density and Today’s Workforce
SUSTAINABILITY Alphabet Renewables
INFORMATION SYSTEMS DEFINED
Data: The Root and Purpose of Information Systems
Data
Information
Knowledge
Hardware, Software, and Telecommunications Networks: The Components of Information
Systems
People: The Builders, Managers, and Users of Information Systems
,2 Information Systems Today, 10th Edition, Instructor’s Manual
Careers in Information Systems
What Makes IS Personnel So Valuable?
You—The User
SECURITY MATTERS Ransomware
Organizations: The Context of Information Systems
Types of Information Systems Used in Organizations
Organizing the IS Function
The Pervasiveness of Technology in Organizations
WHEN THINGS GO WRONG Technology Addiction
THE DUAL NATURE OF INFORMATION SYSTEMS
Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
Case in Point: An Information System That Works: FedEx
ETHICAL DILEMMA The Social and Environmental Costs of the Newest
Gadgets
Information Systems for Competitive Advantage
IS ETHICS
Information Privacy
Information Property on the Web
Email Privacy
How to Maintain Your Privacy Online
Intellectual Property
The Need for a Code of Ethical Conduct
Responsible Computer Use
INDUSTRY ANALYSIS Business Career Outlook
Key Points Review
Key Terms
Review Questions
Self-Study Questions
Problems and Exercises
Application and Analytics Exercises
Team Work Exercise
Answers to the Self-Study Questions
References
END-OF-CHAPTER CASES
Case 1: Apple
Case 2: The OMEGA X Swatch Collab
Copyright © 2027
Pearson Education, Inc.
, Information Systems Today, 10th Edition, Instructor’s Manual 3
TEACHING SUGGESTIONS
This introductory chapter provides an opportunity for the instructor to familiarize students with the basic
definitions and concepts needed to understand IT in its organizational context. In addition to a basic
lecture on these terms and concepts, the instructor may wish to consider conducting an extended
discussion of the first case (OpenAI and ChatGPT) in order to explore how Generative Artificial
Intelligence (GenAI) systems provide access to advanced knowledge and problem-solving capabilities.
Looking at what is an IT/IS career is also a good starting point for this class. Most students will have a
misconception of what IT/IS is, including what jobs are available and the salaries for these jobs. It is
important that communication skills are emphasized for IT/IS careers. Further, by understanding the IT
hierarchy in a typical organization, the students will be able to see who is making the decisions, who is
developing the systems, and who is managing the systems. This chapter also provides an overview of
globalization, and the opportunities and challenges organizations face when operating in a digital world.
Further, it introduces business and information systems strategies organizations use when going global. In
addition to a basic lecture on globalization, the instructor may wish to consider conducting an extended
discussion of the benefits and drawbacks of globalization. One possible exercise is to have the students
discuss how globalization has changed in the world over the last 20 years. Another possible exercise is to
have students list all their digital devices and determine where they come from. This should show the
extent of globalization and should serve as a foundation to discuss how different countries/areas
specialize in certain goods/product categories.
When discussing globalization, the focus could be on the effects of globalization on the individual
student. Many students will voice that globalization may negatively influence their career outlooks; in
such cases, the instructor should stress that all industries are affected by globalization (not only IS/IT
jobs, but also jobs in accounting, human resources, and so on). Further, the instructor should highlight
that only certain job types are being outsourced, and that there is still (and will be) high demand for well-
trained IS employees who possess a well-balanced skill set.
Digital density would be a good topic to discuss with the students by asking them to list all the ways that
radical innovations have displaced existing products. Make sure the students give viable answers.
A discussion on the rise of APIs would be a good starting point in leading students to see the importance
of the “API economy.”
A discussion can be led regarding “The Dual Nature of Information Systems” by looking at two examples
in the textbook as follows:
1) Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
This case demonstrates how our entire lives can be turned upside down when something unexpected hits.
The COVID-19 pandemic of early 2020 affected our mobility, travel, and work. The emphasis on
information technology was prevalent with the shift from the office to working at home. This resulted in
the overload experienced with Zoom, the videoconferencing software, that saw users having issues with
accessing the program. This case is a reminder that those working in IT always need to be prepared to
respond to the unexpected!
2) Case in Point: An Information System That Works: FedEx
This case examines how FedEx has created unique competitive advantage in its industry by implementing
superior and flexible information technology. FedEx is one of the exemplary companies in demonstrating
how to create competitive advantage with information technology/systems. On average, FedEx
reengineers and improves the performance twice a year and now manages to deliver a quarter of all daily
Copyright © 2027
Pearson Education, Inc.
