California Household Movers Examination
Practice Questions And Correct Answers
(Verified Answers) Plus Rationales 2026
Q&A | Instant Download Pdf
1. What is the primary purpose of a bill of lading in household moving?
a) To provide insurance coverage only
b) To serve as a contract and receipt for goods
c) To schedule moving dates
d) To provide storage instructions
Rationale: The bill of lading acts as both a legal contract between
mover and customer and a receipt for the items being transported.
2. Which type of insurance protects the customer against loss or damage
to household goods?
a) Workers’ compensation
b) Liability insurance
c) Cargo or transit insurance
, d) Vehicle insurance
Rationale: Cargo or transit insurance covers the loss or damage of
goods during transport.
3. What is the maximum liability of a mover under California law if no
valuation is declared by the customer?
a) $0.50 per pound per article
b) $1.00 per pound per shipment
c) $0.60 per pound per article
d) $1.50 per pound per article
Rationale: California law specifies $0.60 per pound per article for
released value shipments if no valuation is declared.
4. A mover must provide which of the following before starting a move?
a) Free storage
b) Packing services
c) Written estimate
d) Customer credit check
Rationale: Movers are required to provide a written estimate
outlining charges and services before the move begins.
5. Which of the following items is typically considered a “prohibited
item” in household moving?
a) Furniture
b) Clothing
c) Plants
, d) Explosives and hazardous materials
Rationale: Movers cannot transport explosives, flammable liquids, or
other hazardous materials due to safety regulations.
6. If a customer requests additional services after the move has started,
how should the mover handle the charges?
a) Absorb the cost
b) Provide a written revised estimate and get customer approval
c) Ignore extra requests
d) Charge randomly
Rationale: California regulations require that any extra services and
costs be documented and approved by the customer.
7. Which agency regulates household movers in California?
a) Federal Trade Commission
b) California Public Utilities Commission (CPUC)
c) Department of Motor Vehicles
d) California Highway Patrol
Rationale: The CPUC oversees household movers, including licensing,
rates, and dispute resolution.
8. How long must a mover retain a copy of the bill of lading after
completing a move?
a) 1 year
b) 2 years
c) 3 years
, d) 5 years
Rationale: California law requires movers to retain records of
shipments, including bills of lading, for three years.
9. What is the purpose of a binding estimate?
a) To provide a suggested price
b) To guarantee the total cost unless additional services are
requested
c) To allow unlimited price increases
d) To replace the bill of lading
Rationale: A binding estimate ensures that the customer will not pay
more than the quoted price for the agreed services.
10. Which document is used to file a complaint against a mover in
California?
a) Police report
b) DMV form
c) CPUC household movers complaint form
d) Insurance claim form
Rationale: Complaints regarding movers are filed through the CPUC
using their official form.
11. What should a mover do if they find pre-existing damage to a
customer’s furniture?
a) Ignore it
b) Repair it without informing the customer
Practice Questions And Correct Answers
(Verified Answers) Plus Rationales 2026
Q&A | Instant Download Pdf
1. What is the primary purpose of a bill of lading in household moving?
a) To provide insurance coverage only
b) To serve as a contract and receipt for goods
c) To schedule moving dates
d) To provide storage instructions
Rationale: The bill of lading acts as both a legal contract between
mover and customer and a receipt for the items being transported.
2. Which type of insurance protects the customer against loss or damage
to household goods?
a) Workers’ compensation
b) Liability insurance
c) Cargo or transit insurance
, d) Vehicle insurance
Rationale: Cargo or transit insurance covers the loss or damage of
goods during transport.
3. What is the maximum liability of a mover under California law if no
valuation is declared by the customer?
a) $0.50 per pound per article
b) $1.00 per pound per shipment
c) $0.60 per pound per article
d) $1.50 per pound per article
Rationale: California law specifies $0.60 per pound per article for
released value shipments if no valuation is declared.
4. A mover must provide which of the following before starting a move?
a) Free storage
b) Packing services
c) Written estimate
d) Customer credit check
Rationale: Movers are required to provide a written estimate
outlining charges and services before the move begins.
5. Which of the following items is typically considered a “prohibited
item” in household moving?
a) Furniture
b) Clothing
c) Plants
, d) Explosives and hazardous materials
Rationale: Movers cannot transport explosives, flammable liquids, or
other hazardous materials due to safety regulations.
6. If a customer requests additional services after the move has started,
how should the mover handle the charges?
a) Absorb the cost
b) Provide a written revised estimate and get customer approval
c) Ignore extra requests
d) Charge randomly
Rationale: California regulations require that any extra services and
costs be documented and approved by the customer.
7. Which agency regulates household movers in California?
a) Federal Trade Commission
b) California Public Utilities Commission (CPUC)
c) Department of Motor Vehicles
d) California Highway Patrol
Rationale: The CPUC oversees household movers, including licensing,
rates, and dispute resolution.
8. How long must a mover retain a copy of the bill of lading after
completing a move?
a) 1 year
b) 2 years
c) 3 years
, d) 5 years
Rationale: California law requires movers to retain records of
shipments, including bills of lading, for three years.
9. What is the purpose of a binding estimate?
a) To provide a suggested price
b) To guarantee the total cost unless additional services are
requested
c) To allow unlimited price increases
d) To replace the bill of lading
Rationale: A binding estimate ensures that the customer will not pay
more than the quoted price for the agreed services.
10. Which document is used to file a complaint against a mover in
California?
a) Police report
b) DMV form
c) CPUC household movers complaint form
d) Insurance claim form
Rationale: Complaints regarding movers are filed through the CPUC
using their official form.
11. What should a mover do if they find pre-existing damage to a
customer’s furniture?
a) Ignore it
b) Repair it without informing the customer
