BA 342 FINAL EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

BA 342 FINAL EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 Unilever Big 3 Goals + Subheadings - Answers 1) Improve health and well-being for over 1 billion people - Health and hygiene - Improving nutrition 2) Reducing environmental impact by half - Greenhouse gasses - Water use - Waste and packaging - Sustainable sourcing 3) Enhancing livelihood for millions - Fairness in the workplace - Opportunities for women - Inclusive business Occupational Safety & Health Administration (OSHA) + Mission - Answers Mission - To assure safe and healthful conditions for working men and women by setting and enforcing standards and providing training, outreach, education, and compliance assistance. Regulatory agency created in 1970 by congressional act Is an iron law of responsibility reaction, businesses were not using power responsibility so government intervened. About Consumers International - Answers - Consumer rights membership organization for consumer groups around the world - Everyone should have access to safe and sustainable goods and services - Voice of consumers in international policy-making forums and marketplace, independent of businesses and political parties Council of Better Business Bureaus Mission - Answers To be the leader in advancing marketplace trust between buyers and sellers. Trust is a function of integrity and performance Federal Trade Commission (FTC) - What We Do - Answers Bipartisan federal agency that... 1) Protects consumers - stopping unfair, deceptive or fraudulent practices 2) Promoting competition - keeping prices low + quality and choice of goods & services high 6 Things that the Consumer Product Safety Commission (CPSC) does - Answers 1) Developing voluntary standards with standards organizations, manufacturers and businesses 2) Issuing and enforcing mandatory standards or banning consumer products if no feasible standard would adequately protect the public 3) Obtaining the recall of products and arranging for a repair, replacement or refund for recalled products 4) Researching potential product hazards 5) Informing and educating consumers directly and through traditional, online, and social media and by working with foreign, state and local governments and private organizations 6) Educating manufacturers worldwide about our regulations, supply chain integrity and development of safe products Language Check - Answers 50% of companies say "Sustainability' 25% of companies say "Corporate Social Responsibility" usually banks 25% of companies say other things like citizenship CSR & You - 3 things to be a corporate leader - Answers 1) Can you manage money? 2) Can you manage people? 3) What have you done in social responsibility? B Lab Shareholder vs Stakeholder, Warby Parker - Answers B Lab is a certification group that gives certification to companies that meet the highest standards of... - social & environmental performance, - public transparency - legal accountability B Corp - "Benefits Corporation" Shareholder - 20th century old view Stakeholder - 21st century view; social & environmental problems can be solves through businesses, make money + make a difference Ex. Warby Parker is an eye glass company that donates a pair of eye glasses for every pair they sell. What are the Big 5 stakeholders? (NOT MODEL) - Answers Owners Community Consumers Government Employees Responsibility definition - Answers The ability or authority to act or decide on one's own without supervision Responsible Leadership definition - Answers Making business decisions that take into account stakeholders such as workers, clients, suppliers, the environment, the community, and future generations. Hurricane Katrina & Walmart Case - Answers - Business Community saved Katrina - Walmart sent 2500 trucks into the area and gave away all inventory for free - It was about people, community, & operations Walmart Case + Pros and Cons - Answers - wanted to give customers bang for their buck - early CSR initiatives "Buy American" & "Environmental Awareness" campaign - Local businesses didn't want Walmart in town - Steamboat Springs prevented a Walmart location for years - Iowa city also tried to stop Walmart but failed - Pawhuska, Oklahoma thought Walmart was a billion-dollar parasite, Walmart has gotten much more involved in the community since - Walmart was accused of stripping communities of their cultures and values - Bribery scandal in Mexico, fire in Bangladesh factory Pros - 200 mil customers/week - Largest company $485 bil/year - 10,800 stores in 27 countries - 2.3 mil employees - 2012 donated $1 bil in cash + 2.2 mil hours - Sustainability drivers (zero waste, renewable energy) - Save the Gulf Cons - Downtown declines - Green becomes pavement - Consumerism; buy more stuff - Closed culture lead activists to fight company - Workforce issues (wages, overtime, gender) - Legal issues - Bribery scandal in Mexico 2012 - 17 lawsuits filed per day Doug McMillon Walmart CEO initiatives - know theme - Answers Theme - Walmart wants to be a stakeholder company not just a shareholder company What makes you/a company a good citizen? (MULTIPLE SELECT) - Answers The Golden Rule Responsibility Community service Caring for environment Operating with integrity Awareness of issues Selfless Law-abiding Donating/giving back Being a role model Voting Support local businesses Have a job Education What is a license to operate? - Answers What we owe society Show we're more than just a profit-making organization The CSR Business Case - Big 6 Reasons - Answers 1) Innovation 2) Cost savings 3) Brand differentiation 4) Long-term thinking 5) Customer engagement 6) Employee engagement How firms respond to CSR pressure - 4 ways + examples - Answers Defensive - doing CSR in response to threats/negative consequences, to avoid pressure that will make them incur costs - Ex. garment industry searches for cheapest labor, building collapsed in Bangladesh killing 1000 people, building wasn't built to code. Cost/Benefit - Dupont spent $1 billion to lower GHG's, benefit exceeded cost, efficiency made them money Strategic - changing environment and engaging with CSR is part of corporate strategy - Ex. IBM every business unit is focused on sustainability & the environment Innovation - engage w/ CSR provides new opportunities to understand marketplace, provide innovative products/services, enhance org learning which leads to competitive advantage. - Ex. Tesla recycles its carpet Run the CSR pressure response chart for CVS - Answers Defensive - selling cigs conflicts with doctors & CVS "Health" Cost/Benefit - "Minute Clinic" made more $ than selling cigs Strategic - CVS trying to change into a heath company (insurance, clinics, etc) Innovation - changing healthcare delivery, go to Minute Clinic for something minor like a sore throat instead of waiting for doctors appt. Run the CSR pressure response chart for Patagonia - Answers Defensive - Patagonia ISNT defensive Cost/Benefit - spending $ to repair customer clothes, benefit is being socially responsible Strategic - they are anti-consumption, want you to keep clothes as long as possible Innovation - they repair your clothes for you for free IBM Study Data for CSR 2009 - Change in importance of CSR to strategic objectives over past year + theme - Answers 60% more important 34% same importance 6% less important Theme - even at the height of the financial crisis senior company leaders were still investing heavily in CSR Corporate Performance - Financial & Social - Answers Perspective 1 - Corporate Social Performance drives Financial Performance - Socially responsible firms are more financially profitable = positive reputation Perspective 2 - Financial performance drives social performance -Firms that are financially profitable have high levels of social responsibility = positive reputation Perspective 3 - Interactive/interdependent relationship between corporate social performance, corporate financial performance corporate reputation. They all drive eachother Positive financial performance positive social performance = positive reputation Financial & Social are INTERDEPENDENT CSR History/Adam Smith - Answers Adam Smith - economist and ethics professor, wrote "A Wealth of Nations" (1776) and "Theory of Moral Sentiments" (1759) Economic Model - 1700s, make money no matter what? Legal Model - Early 1800s, whats our legal responsibility? 11-12 year olds in this time period were paid 1/3rd normal wage, no education, many injured/killed - Fair Labor Standards Act Social Model - 1850+, Mayo Maslow, Andrew Carnegie (built 2500 libraries in US), meet workers social needs to improve productivity Stakeholder Model - 1950+, Bill Gates Warren Buffet donating 90% of their fortune upon death Social responsibility has changed over time. Prior to the 1800s, which model dominated CSR? - Answers Economic The Iron Law of Responsibility - Answers In the long run, those who do not use power in a manner which society considers responsible will tend to lose it Whenever power and responsibility become substantially out of balance, forces will be generated to bring them closer into balance 4 Part Pyramid of CSR - Answers Philanthropic - take a citizenship approach, be a good citizen, give back (expected/desired) Ethical - do right, just, fair and avoid harm (expected) Legal - obey societies laws (required) Economic - foundation: make a profit (required) These should all be done simultaneously Economic + Legal + Ethical + Philanthropic = Total CSR Responsible companies do what? (Socially responsible activities, Fig 2-5) - Answers Makes safe product Does not pollute Obeys all laws Promotes honest behavior Safe workplace Ads aren't misleading Doesn't discriminate Limits impact of packaging No harrassment Recycles Responds to customers Helps with medical Energy conservation Gives to charity Don't memorize just know theme Stockholders vs Stakeholders - Answers Stockholders are OWNERS, have an ownership interest in the organization Stakeholders have an interest in the organization of some kind (employee, customer, etc) Case New Holland (CNH) Case - Stakeholders impacted - Answers -CNH makes/sells farm equipment globally -Wanted to close huge plant in Belleville, PA in 2009 Stakeholders Impacted - Employees (500) - Belleville community - Disposal of hazardous materials (environment) - Farmers - Families - Other businesses - Tractor dealerships - Population - Tax base decreases, less $ for schools, police, firefighters, public works, etc. - Local gov - Safety (people lose jobs, get angry, make bomb threats) - Other people in the company at other facilities ( people worry company is going under, whole org starts to worry, how to you treat the people you fire will be watched closely) The Stakeholder Corporation - 3 things - Answers 1) Governing Philosophy - shareholder value = responsibility 2) Values Statement - accountability to all stakeholders 3) Measurement System - stakeholder performance system that includes profit and responsibility The Naked Brand trailer theme - Answers - Businesses have to engage with their consumers in a different way today - People trust companies less and less - Companies need to become more transparent, tried to cover up things with slick ad campaigns - Traditional advertising is finished - Being a great company is the new brand - Companies to shift from saying they're great to actually being great - Spend money on customer experience instead of paid ads Dutch Boy Paint Case - current and classic - Answers Dutch Boy Paint - brand of the National Lead Company Classic case - Kids died in 1900s from eating lead paint chips - Dutch Boy paint is 91% lead - Renamed lead paint to "Dutch Boy Paint" - Marketed lead paint to kids through booklets, - story books, coupons - Used children in ads to make it appear safe - Gave teachers free lead candy dish Current case - Starting in 2004 millions of toys recalled, 30+ in 2014 and expanding in 2016 - Thomas the Train toys were painted w/lead billion dollar brand, had to be recalled Players in the Dutch Boy Paint case - Answers - Designers - Manufacturers - Finance, marketing, SCM, risk MGMT, accounting, MGMT - Customers - Gov/regulators - Employees - Kids & their families Responsible leadership needed Big issues: systemic pressure (lead is cheaper) and lack of oversight Customer Data - the Iceberg - Answers 1-5% complain to management 45% complain to frontline agent (customer service person) 50% have a problem but don't file a complaint Forbes on Consumers & Product/Service Problems - Answers $62 billion in lost revenue to businesses in 2016 49% of consumers switched service providers last year 62% of millennials are willing to switch if not happy 60-70% enraged by how issue was handled Who Tells? 2:1 Ratio - Answers Good experience - tell 1 person Bad experience - tell 2 people Better Business Bureau - Top Complaints (3) - Answers Automobile dealers (used) Telephone communications Insurance companies Consumer Magna Carta/Rights of the Consumer - Answers JFK laid these out in a speech in 1962 Right to Safety - safe products Right to Choose - choice of products Right to be Informed - clear, accurate info, not manipulated