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MNE3704 Assignment 2 (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED

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Comprehensively structured MNE3704 Assignment 2 (ANSWERS) Semester 1 2026 - DISTINCTION GUARANTEED. Prepared to a distinction standard with detailed and well-developed responses.. MNE3704 Assignment 2 (COMPLETE ANSWERS) Semester 1 2026 - DUE March 2026; 100% TRUSTED Complete, trusted solutions and explanations. For assistance, Whats-App 0.6.7-1.7.1-1.7.3.9. Ensure your success with us... Question 1 Read the case study below and answer the questions that follow. Case Study: The Mokoena Family Enterprise The Mokoena family owns Mokoena Agro-Processing (Pty) Ltd, a medium-sized enterprise based in Gauteng, South Africa. Established in 2005 by Mr. Thabo Mokoena, the business produces packaged agricultural goods for local and regional markets. Over time, the business has grown significantly and now employs 85 workers. Recently, Thabo has begun transitioning leadership to his children: • Lerato (35) – Operations Manager (structured, process-driven) • Kabelo (32) – Sales & Marketing Director (risk-taking, innovative) • Naledi (28) – Finance Manager (analytical, cautious) The family also includes Mrs. Mokoena, who informally influences decisions but holds no formal position. Emerging Challenges 1. Family Dynamics and Zero-Sum Behaviour Sibling rivalry is increasing. Kabelo feels that Lerato dominates decision-making, while Naledi often sides with Lerato due to shared caution. Kabelo perceives this as a “zero-sum game”, where his success is their loss. 2. Cultural Expectations The Mokoena family follows strong African cultural values, including: • Respect for elders • Collective decision-making • Gender role expectations These norms create tension, especially as Lerato (a woman) holds operational authority over her younger brother. 3. Operational Impact Conflicts have begun affecting the business: • Delayed decision-making • Staff confusion due to inconsistent instructions • Reduced productivity in key departments 4. Lack of Formal Governance There is: • No formal succession plan • No family constitution • No structured family meetings Most decisions are made informally during family gatherings. 5. Emotional Tensions Unresolved emotional issues include: • Feelings of favoritism • Lack of trust • Poor communication Questions: SECTION A: SHORT QUESTIONS (Knowledge & Understanding) 1.1 Define family dynamics in the context of family businesses. (1) 1.2 Explain the concept of a zero-sum game and how it applies to the case. (2) 1.3 What is family systems theory? How does it affect the given case? (2) 1.4 Define emotional intelligence in a family business context of the Mokoea’s? Explain how it was handled. (2) 1.5 Describe two consequences of poor conflict management in the case study. (2) 1.6 What is the purpose of a family constitution? How can it assist the siblings? (3) 1.7 Identify two operational challenges faced by the Mokoena business and suggest how can they overcome them. (4) [13] SECTION B: APPLICATION QUESTIONS (Analysis & Evaluation) 1. Family Dynamics and Culture Analyse how family dynamics and cultural expectations create complexity in the Mokoena business. (3) 2. Impact on Strategy and Operations Evaluate how family conflict is affecting: • Strategic decision-making • Daily operations (4) Provide examples from the case. 3. Family Systems Theory Discuss how family systems theory can be applied to improve relationships and decision-making in the Mokoena family. (3) 4. Emotional Intelligence Examine the importance of emotional intelligence in resolving tensions within the Mokoena family. (7) 5. Family Meetings and Interaction Critically discuss how structured family meetings could improve governance and communication in the business. (10) [27] Total for question 1: 40 Question 2 No Questions: 2.1 Analyse the ownership-related challenges currently affecting the Mahlangu family business. (2) 2.2 Clearly distinguish between ownership roles, management roles, and family roles in your discussion. (6) 2.3 Critically discuss the primary responsibilities of shareholders towards the corporation they own. (4) 2.4 Identify and explain the current ownership structure at Mahlangu Holdings and analyse the effectiveness of this ownership structure at the second-generation stage. (4) 2.5 Evaluate the likely consequences if the business transitions into a third-generation ownership structure without formal governance reforms. (4) 2.6 The Mahlangu family is considering the offer from a private equity firm to acquire 40% of the business. (10) Advise the family on whether this option should be accepted, considering the following: • Family control • Governance and professionalism • Long-term ownership sustainability

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MNE3704
Assignment 2 Semester 1 2026
Unique number:
Due Date: April 2026
QUESTION 1

SECTION A: SHORT QUESTIONS

1.1 Definition of family dynamics

Family dynamics refer to the patterns of interaction, behaviour, roles and relationships
among family members within a family business, including how they communicate, make
decisions and resolve conflict (Poza and Daugherty 2018).

1.2 Zero-sum game and application

A zero-sum game occurs when one person’s gain is seen as another person’s loss,
especially in situations where resources or power are limited (Poza and Daugherty 2018). In
this case, Kabelo believes that Lerato’s influence reduces his own opportunity to contribute,
while Naledi’s support for Lerato strengthens this perception, creating an us versus them
situation.



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QUESTION 1

SECTION A: SHORT QUESTIONS

1.1 Definition of family dynamics

Family dynamics refer to the patterns of interaction, behaviour, roles and
relationships among family members within a family business, including how they
communicate, make decisions and resolve conflict (Poza and Daugherty 2018).

1.2 Zero-sum game and application

A zero-sum game occurs when one person’s gain is seen as another person’s loss,
especially in situations where resources or power are limited (Poza and Daugherty
2018). In this case, Kabelo believes that Lerato’s influence reduces his own
opportunity to contribute, while Naledi’s support for Lerato strengthens this
perception, creating an us versus them situation.

1.3 Family systems theory and its effect

Family systems theory views the family as an interconnected system where each
member’s behaviour affects others (Poza and Daugherty 2018). In the Mokoena
family, the tension between siblings and alliances such as Naledi supporting Lerato
show how emotional patterns and relationships influence business decisions and
conflict.

1.4 Emotional intelligence in the Mokoena context

Emotional intelligence refers to the ability to understand and manage one’s own
emotions and those of others, including self-awareness, empathy and relationship
management (Poza and Daugherty 2018). In this case, emotional intelligence is
poorly managed, as the siblings show low self-awareness and weak communication,
leading to mistrust and conflict.

1.5 Two consequences of poor conflict management

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