CPSS OPHTHALMOLOGY EXAM 2026 Actual
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It is best to use which of the following actions if you are on
another call which the telephone rings? - Answer-Ask
permission of the existing caller to be placed on hold while
you answer the other telephone
Which of the following are traits of successful telephone
staff? - Answer--Putting a smile in one's voice
-Being honest and sincere with all callers
The basic components of effective telephone
communication include which of the following: - Answer--
Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert
them that a call is holding; they may be expecting a call -
Answer-True
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If you call a patient and reach their voice mail, it is best to
only leave your name and phone number - Answer-False
A neutral tone of voice may be perceived to indicate the
person is bored, tired, indifferent or unenthusiastic -
Answer-True
Which of the following is most important to meet patients
demands and be successful in today's highly competitive
market? - Answer-Respond to patients question's,
concerns, or complaints with a positive and professional
attitude.
In most cases, the patient's initial encounter with the
practice is: - Answer-By telephone
An eye care provider licensed to diagnose and treat
diseases of the eye, but unable to perform invasive eye
surgery is an: - Answer-Optometrist
The most commonly performed eye surgery is: - Answer-
Cataract Surgery
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An eye care provider licensed to diagnose and treat
diseases of the eye and perform invasive eye surgery is
an: - Answer-Ophthalmologist
Office surgical suites, outpatient surgery centers, and
hospital-based outpatient surgery centers are all types of
surgical suites and facilities - Answer-True
Which of the following procedures is a common treatment
for dry eyes? - Answer-Punctual Occlusion
Instructions as to insertion, removal, and care of contact
lenses are usually given by _____ staff - Answer-Ancillary
An eye care professional licensed to fabricate and
dispense eyeglasses is an: - Answer-Optician
Minor surgical procedures have a 90-day postoperative
period and are most commonly performed in ambulatory
surgery centers - Answer-False
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Devices prescribed to correct refractive errors are: -
Answer-Glasses and Contact Lenses
Major surgeries are most commonly performed in: -
Answer-A certified surgical facility
An A-Scan is a piece of ultrasound equipment used to: -
Answer-Measure the length of the eye to assist in
calculating the power of an intraocular lens for cataract
surgery
Refractive surgery services can be provided either in the
doctor's office, in a separate refractive laser center, or in
an ambulatory surgery center - Answer-TRUE
A lensometer is used to: - Answer-Measure the patient's
current spectacle prescription
PACU is an abbreviation for: - Answer-Post anesthesia
care unit
A phaco instrument is used in what type of surgical
procedure: - Answer-Cataract surgery