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Hartman's Nursing Assistant Care The Basics Chapter
2 Exam 2026 Actual Complete Real Verified Exam
Questions with verified Answers ( Correct Answers)
Already Graded A+ / Newest Version!!!
Chap. 2: What is a proper way for a nursing assistant (NA)
to respond if a resident does not hear her or does not
understand her?
(A) The NA should speak more quickly
(B) The NA should speak more softly or whisper
(C) The NA should speak slowly and clearly
(D) The NA should shout - Answer-(C) The NA should
speak slowly and clearly
Chap. 2: Which of the following is an example of a barrier
to communication?
(A) NA uses medical terminology with a resident
(B) NA asks the resident to repeat a sentence
(C) NA speaks the same language as the resident
(D) NA speaks clearly using a professional tone of voice -
Answer-(A) NA uses medical terminology with a resident
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Chap. 2: Which of the following are ways for NAs to avoid
barriers to communication?
(A) The NA should use slang so that the resident
understands more easily
(B) The NA should respond "Why?" when the resident
makes a statement
(C) The NA should use medical terms when talking with
the resident so the resident will more easily understand his
condition
(D) The NA should ask open-ended questions that require
more than "yes" or "no" responses - Answer-(D) The NA
should ask open-ended questions that require more than
"yes" or "no" responses
Chap. 2: When should unsafe conditions be reported?
(A) When it looks likely that the facility will be involved in a
lawsuit
(B) Before accidents occur
(C) Only is a resident wants to complain about something
(D) Whenever the nursing assistant has some extra time -
Answer-(B) Before accidents occur
Chap. 2: Which of the following is an example of objective
information?
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(A) "Mrs. Johnson says she has a rash on her torso."
(B) "There are raised, red marks the size of pinpricks on
Mrs. Johnson's torso."
(C) "Mrs. Johnson must have a rash because she said that
she's itchy."
(D) "Mrs. Johnson needs some lotion." - Answer-(B)
"There are raised, red marks the size of pinpricks on Mrs.
Johnson's torso."
Chap. 2: Why is it important for an NA to consider a
resident's cultural background when communicating with
him?
(A) It is not important to consider cultural background
(B) Because the resident will certainly want to tell stories
about his culture
(C) Because the NA might know somebody with the same
background and she can tell the resident about that
person
(D) Because cultural background helps determine how
people communicate and can help the NA communicate
better with the resident - Answer-(D) Because cultural
background helps determine how people communicate
and can help the NA communicate better with the resident
Hartman's Nursing Assistant Care The Basics Chapter
2 Exam 2026 Actual Complete Real Verified Exam
Questions with verified Answers ( Correct Answers)
Already Graded A+ / Newest Version!!!
Chap. 2: What is a proper way for a nursing assistant (NA)
to respond if a resident does not hear her or does not
understand her?
(A) The NA should speak more quickly
(B) The NA should speak more softly or whisper
(C) The NA should speak slowly and clearly
(D) The NA should shout - Answer-(C) The NA should
speak slowly and clearly
Chap. 2: Which of the following is an example of a barrier
to communication?
(A) NA uses medical terminology with a resident
(B) NA asks the resident to repeat a sentence
(C) NA speaks the same language as the resident
(D) NA speaks clearly using a professional tone of voice -
Answer-(A) NA uses medical terminology with a resident
,2|Page
Chap. 2: Which of the following are ways for NAs to avoid
barriers to communication?
(A) The NA should use slang so that the resident
understands more easily
(B) The NA should respond "Why?" when the resident
makes a statement
(C) The NA should use medical terms when talking with
the resident so the resident will more easily understand his
condition
(D) The NA should ask open-ended questions that require
more than "yes" or "no" responses - Answer-(D) The NA
should ask open-ended questions that require more than
"yes" or "no" responses
Chap. 2: When should unsafe conditions be reported?
(A) When it looks likely that the facility will be involved in a
lawsuit
(B) Before accidents occur
(C) Only is a resident wants to complain about something
(D) Whenever the nursing assistant has some extra time -
Answer-(B) Before accidents occur
Chap. 2: Which of the following is an example of objective
information?
, 3|Page
(A) "Mrs. Johnson says she has a rash on her torso."
(B) "There are raised, red marks the size of pinpricks on
Mrs. Johnson's torso."
(C) "Mrs. Johnson must have a rash because she said that
she's itchy."
(D) "Mrs. Johnson needs some lotion." - Answer-(B)
"There are raised, red marks the size of pinpricks on Mrs.
Johnson's torso."
Chap. 2: Why is it important for an NA to consider a
resident's cultural background when communicating with
him?
(A) It is not important to consider cultural background
(B) Because the resident will certainly want to tell stories
about his culture
(C) Because the NA might know somebody with the same
background and she can tell the resident about that
person
(D) Because cultural background helps determine how
people communicate and can help the NA communicate
better with the resident - Answer-(D) Because cultural
background helps determine how people communicate
and can help the NA communicate better with the resident
