Genesys Cloud CX: Architect Exam Questions and
Answers (Verified Answers) ||ACTUAL EXAM 2026
TEST!! Graded A+
Save
Terms in this set (107)
The Dependency Search feature in C. Locate the flows that have a dependency on any
Architect allows you to ______ object
A. Locate the people assigned to a
queue
B. Search the flows to locate agents
in the group
C. Locate the flows that have a
dependency on any object
D. Locate any expressions in
Architect
In the Hold Music field, you can set True
as literal and use user prompts. You
can choose to play either the whole
prompt or have a time limit for the
prompt. Use Play Style to configure
prompt duration.
True/false
,Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
True or False: In Architect, you can A. True
move data between call flows.
A. True
B. False
MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
True or False: For a call flow, when A. False
you utilize more than 90% of the
maximum size allowed, you can't
publish the call flow.
A. True
B. False
Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
,Optionally, you can transfer the True
voicemail directly to the agent or
agent group.
True/false
To set the number of languages to G. Settings > Supported Languages
use in the call flow, navigate to_____.
A. Settings > Default Menu >
Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu >
Supported languages
F. Correctly unselected
G. Settings > Supported Languages
The _____ decision block is used to set C. Switch Action
multiple cases based on one
condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
True or False: You can use .mp3 files B. False
for the audio prompts in Architect.
A. True
B. False
, The secure flow ensures your True
interaction is not recorded
anywhere, even when the agent is
isolated from the interaction for that
momen; You can initiate a secure
flow in two ways: agent-initiated
session and agentless session.
True
False
When the interaction goes through True
the secure flow, for Agent-Initiated
Session, the agent must transfer the
call to a secure flow. For this
scenario, in the agent's script
window, you must configure a button
to invoke a secure flow.
True/False
In schedule-based routing, call flows B. Emergency, Holiday, Closed, and Open
are prioritized in the following
sequence:
A. Holiday, Emergency, Closed, and
Open
B. Emergency, Holiday, Closed, and
Open
C. Closed, Emergency, Open, and
Holiday
D. Closed, Holiday, Open, and
Emergency
Answers (Verified Answers) ||ACTUAL EXAM 2026
TEST!! Graded A+
Save
Terms in this set (107)
The Dependency Search feature in C. Locate the flows that have a dependency on any
Architect allows you to ______ object
A. Locate the people assigned to a
queue
B. Search the flows to locate agents
in the group
C. Locate the flows that have a
dependency on any object
D. Locate any expressions in
Architect
In the Hold Music field, you can set True
as literal and use user prompts. You
can choose to play either the whole
prompt or have a time limit for the
prompt. Use Play Style to configure
prompt duration.
True/false
,Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
True or False: In Architect, you can A. True
move data between call flows.
A. True
B. False
MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
True or False: For a call flow, when A. False
you utilize more than 90% of the
maximum size allowed, you can't
publish the call flow.
A. True
B. False
Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
,Optionally, you can transfer the True
voicemail directly to the agent or
agent group.
True/false
To set the number of languages to G. Settings > Supported Languages
use in the call flow, navigate to_____.
A. Settings > Default Menu >
Preferred Languages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu >
Supported languages
F. Correctly unselected
G. Settings > Supported Languages
The _____ decision block is used to set C. Switch Action
multiple cases based on one
condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
True or False: You can use .mp3 files B. False
for the audio prompts in Architect.
A. True
B. False
, The secure flow ensures your True
interaction is not recorded
anywhere, even when the agent is
isolated from the interaction for that
momen; You can initiate a secure
flow in two ways: agent-initiated
session and agentless session.
True
False
When the interaction goes through True
the secure flow, for Agent-Initiated
Session, the agent must transfer the
call to a secure flow. For this
scenario, in the agent's script
window, you must configure a button
to invoke a secure flow.
True/False
In schedule-based routing, call flows B. Emergency, Holiday, Closed, and Open
are prioritized in the following
sequence:
A. Holiday, Emergency, Closed, and
Open
B. Emergency, Holiday, Closed, and
Open
C. Closed, Emergency, Open, and
Holiday
D. Closed, Holiday, Open, and
Emergency
