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Job specialization - ANSWER -division of labor
into unique tasks; first
suggested by Adam
Smith in 1776
includes: development of dexterity, less loss of time,
development of specialized
tools; Charles Babbage (1832) added:
wages fit required skills
Job expansion - ANSWER -is adding more opportunities to
jobs; includes job
enlargement, job enrichment, and
job rotation
Job enlargement - ANSWER -is when more tasks are added to
a job
, Job enrichment - ANSWER -is when planning and control
are added to
accomplish
tasks
Psychological components - ANSWER -the workplace social
system and distinct roles played by individuals are more
important than physical factors, such as lighting, according to
Hawthorne studies; showing employees you appreciate them
by working with them, like in Undercover Boss
Core job characteristics - ANSWER -
should include: skill variety job identity
job significance
autonomy
feedback
Self-directed teams - ANSWER -are groups of individuals
working towards a
common goal, who may be organized for short- or long-
term objectives
Effectiveness of self-directed teams - ANSWER -is due to mgt
support, training,
clear objectives, financial and non-financial rewards,
less control from
supervisors