Texas Roadhouse Server Training EXAM
WITH 100% CORRECT ANSWERS
2023,2024,2025,2026 updated pdf
SECTION 1: COMPANY OVERVIEW & CORE CONCEPTS (Q1-15)
Question 1: What is the Texas Roadhouse story?
• A) Legendary food and legendary service
• B) Hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread, made-from-
scratch side items and dressings, ice-cold beer, and legendary margaritas
• C) Legendary margaritas, ice-cold beer, legendary food, and legendary
service
• D) Kent Taylor started TXRH in 1993 in Clarksville, IN
Correct Answer: B Hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread,
made-from-scratch side items and dressings, ice-cold beer, and legendary
margaritas
Rationale: This is the official Texas Roadhouse story that all team members learn
during orientation. It encompasses the key product offerings that define the brand
and sets the standard for what guests can expect when they dine at any location.
Question 2: What does G.R.O.W. stand for?
, • A) Get ready out west
• B) Gather refills on walkway
• C) Grab ranch on way
• D) Guest right of way
Correct Answer: D Guest right of way
Rationale: G.R.O.W. is a fundamental service principle at Texas Roadhouse. It
reminds team members that guests always come first and should never feel
inconvenienced by staff movements or operational activities in the dining room.
Question 3: What is the first-time guest program?
• A) The first table of the night receives a free appetizer
• B) First guests in the building receive the table of their choice
• C) Identifying and "wowing" guests who have never eaten at a Texas
Roadhouse
• D) The first guest to have a recook receives 30% off their meal
Correct Answer: C Identifying and "wowing" guests who have never eaten at a
Texas Roadhouse
Rationale: The first-time guest program is designed to create an exceptional initial
experience that converts new visitors into regulars. First-time guests receive extra
attention to ensure they understand the menu and leave with a memorable
impression.
Question 4: Define the term "86."
, • A) An item is no longer available
• B) There are 86 specific food items available
• C) There are 86 minutes to every dining experience
• D) Informing the kitchen a 14-top will be arriving
Correct Answer: A An item is no longer available
Rationale: "86" is industry-wide restaurant terminology meaning an item has sold
out or is temporarily unavailable. Servers must communicate this to guests
promptly and suggest alternatives.
Question 5: What are the Texas Roadhouse core values?
• A) Service, Quality, Cleanliness, Value
• B) Fun, Integrity, Passion, Partnership
• C) Respect, Excellence, Accountability, Teamwork
• D) Hospitality, Speed, Accuracy, Friendliness
Correct Answer: B Fun, Integrity, Passion, Partnership
Rationale: These four core values guide every decision and interaction at Texas
Roadhouse. They create the foundation for company culture and are expected to be
demonstrated by all team members.
Question 6: What does H.E.A.R.T. stand for?
• A) Help, Engage, Assist, Respond, Thank
• B) Howdy, Engage, Arrive, Respond, Thank You
, • C) Honor, Excellence, Attitude, Respect, Teamwork
• D) Happy, Eager, Attentive, Ready, Thankful
Correct Answer: B Howdy, Engage, Arrive, Respond, Thank You
Rationale: H.E.A.R.T. is the service model that defines how team members interact
with guests at every stage of the dining experience, from greeting to departure.
Question 7: What does "Howdy" in the H.E.A.R.T. principles represent?
• A) Introduction, Welcome, Seating
• B) Energy, Fun, Friendly
• C) Greeting, Smile, Eye contact
• D) Warmth, Enthusiasm, Sincerity
Correct Answer: B Energy, Fun, Friendly
Rationale: The "Howdy" component emphasizes the high-energy, welcoming
atmosphere that Texas Roadhouse is known for. Team members should bring
enthusiasm from the moment they approach a table.
Question 8: What does "Engage" in the H.E.A.R.T. principles represent?
• A) Interest, Attention, Focus
• B) Passion, Care/Concern, Knowledge
• C) Connection, Conversation, Commitment
• D) Listen, Learn, Respond
Correct Answer: B Passion, Care/Concern, Knowledge
WITH 100% CORRECT ANSWERS
2023,2024,2025,2026 updated pdf
SECTION 1: COMPANY OVERVIEW & CORE CONCEPTS (Q1-15)
Question 1: What is the Texas Roadhouse story?
• A) Legendary food and legendary service
• B) Hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread, made-from-
scratch side items and dressings, ice-cold beer, and legendary margaritas
• C) Legendary margaritas, ice-cold beer, legendary food, and legendary
service
• D) Kent Taylor started TXRH in 1993 in Clarksville, IN
Correct Answer: B Hand-cut steaks, fall-off-the-bone ribs, fresh-baked bread,
made-from-scratch side items and dressings, ice-cold beer, and legendary
margaritas
Rationale: This is the official Texas Roadhouse story that all team members learn
during orientation. It encompasses the key product offerings that define the brand
and sets the standard for what guests can expect when they dine at any location.
Question 2: What does G.R.O.W. stand for?
, • A) Get ready out west
• B) Gather refills on walkway
• C) Grab ranch on way
• D) Guest right of way
Correct Answer: D Guest right of way
Rationale: G.R.O.W. is a fundamental service principle at Texas Roadhouse. It
reminds team members that guests always come first and should never feel
inconvenienced by staff movements or operational activities in the dining room.
Question 3: What is the first-time guest program?
• A) The first table of the night receives a free appetizer
• B) First guests in the building receive the table of their choice
• C) Identifying and "wowing" guests who have never eaten at a Texas
Roadhouse
• D) The first guest to have a recook receives 30% off their meal
Correct Answer: C Identifying and "wowing" guests who have never eaten at a
Texas Roadhouse
Rationale: The first-time guest program is designed to create an exceptional initial
experience that converts new visitors into regulars. First-time guests receive extra
attention to ensure they understand the menu and leave with a memorable
impression.
Question 4: Define the term "86."
, • A) An item is no longer available
• B) There are 86 specific food items available
• C) There are 86 minutes to every dining experience
• D) Informing the kitchen a 14-top will be arriving
Correct Answer: A An item is no longer available
Rationale: "86" is industry-wide restaurant terminology meaning an item has sold
out or is temporarily unavailable. Servers must communicate this to guests
promptly and suggest alternatives.
Question 5: What are the Texas Roadhouse core values?
• A) Service, Quality, Cleanliness, Value
• B) Fun, Integrity, Passion, Partnership
• C) Respect, Excellence, Accountability, Teamwork
• D) Hospitality, Speed, Accuracy, Friendliness
Correct Answer: B Fun, Integrity, Passion, Partnership
Rationale: These four core values guide every decision and interaction at Texas
Roadhouse. They create the foundation for company culture and are expected to be
demonstrated by all team members.
Question 6: What does H.E.A.R.T. stand for?
• A) Help, Engage, Assist, Respond, Thank
• B) Howdy, Engage, Arrive, Respond, Thank You
, • C) Honor, Excellence, Attitude, Respect, Teamwork
• D) Happy, Eager, Attentive, Ready, Thankful
Correct Answer: B Howdy, Engage, Arrive, Respond, Thank You
Rationale: H.E.A.R.T. is the service model that defines how team members interact
with guests at every stage of the dining experience, from greeting to departure.
Question 7: What does "Howdy" in the H.E.A.R.T. principles represent?
• A) Introduction, Welcome, Seating
• B) Energy, Fun, Friendly
• C) Greeting, Smile, Eye contact
• D) Warmth, Enthusiasm, Sincerity
Correct Answer: B Energy, Fun, Friendly
Rationale: The "Howdy" component emphasizes the high-energy, welcoming
atmosphere that Texas Roadhouse is known for. Team members should bring
enthusiasm from the moment they approach a table.
Question 8: What does "Engage" in the H.E.A.R.T. principles represent?
• A) Interest, Attention, Focus
• B) Passion, Care/Concern, Knowledge
• C) Connection, Conversation, Commitment
• D) Listen, Learn, Respond
Correct Answer: B Passion, Care/Concern, Knowledge
